about the webinar

The webinar spotlighted the transformative impact of AI, as customers are more and more looking for digital-first experiences and delved into these areas:

  • What are the skills required to shape the future in CEX?
  • How do you equip your workforce with the necessary skills to stay up-to-date with digital customer experience trends and practices?
  • In what ways can businesses leverage data analytics to enhance customer service and satisfaction?
  • How do you balance automation and human interaction to deliver personalized customer experiences?

panelists were:

  • Leigh Nolan, AVP, Randstad as moderator
  • Tim Houlne, CEO at Humach
  • Kari Ardalan, Global Head @ Qualtrics
  • Will Chen, VP, CX Delivery, Innovation and Business Intelligence at NTT
  • Alexandre Blouin-Nolet, Senior manager customer experience at Metro

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