A Biotech Pharma - Plasma Collection Center located in West Des Moines IA is seeking an Administrative Assistant to join their Team! Provides receptionist support to the plasma collection center, under the general direction of the Plasma Center Manager. Primarily provides customer service and performs administrative duties. Administrative functions related to new donors, repeat donors and SPE only donors that include but are not limited to (60%): o Verifying appointment times o Assisting donors with future appointments o Ensuring repeat donors scan in electronic system o Creating or pulling donor record files o Verifying prior donations o Requesting identification for new donors o Notifying the appropriate personnel that visitor/donor has arrived o Contact donors to remind them of physical appointments o Maintain orderly filing system, purging records as needed • Answers incoming phone calls in a timely manner exhibiting customer service skills. (20%) • Greets all visitors to the facility including new and repeat donors in a timely manner exhibiting customer service skills (20%) Hours: Monday - Friday 11:00am - 7:00pmsalary: $16 - $18 per hourshift: Firstwork hours: 11 AM - 7 PMeducation: High SchoolResponsibilitiesOBJECTIVES/PURPOSE: Provides receptionist support to the plasma collection center, under the general direction of the Plasma Center Manager. Primarily provides customer service and performs administrative duties. All below listed responsibilities must be completed in compliance with federal, state, local and company-specific regulations related to quality of product, employee and donor safety, and to the proper performance of day-to-day activities. Employees must also maintain complete and accurate records, in accordance with cGMP.ACCOUNTABILITIES: • Administrative functions related to new donors, repeat donors and SPE only donors that include but are not limited to (60%): o Verifying appointment times o Assisting donors with future appointments o Ensuring repeat donors scan in electronic system o Creating or pulling donor record files o Verifying prior donations o Requesting identification for new donors o Notifying the appropriate personnel that visitor/donor has arrived o Contact donors to remind them of physical appointments o Maintain orderly filing system, purging records as needed • Answers incoming phone calls in a timely manner exhibiting customer service skills. (20%)• Greets all visitors to the facility including new and repeat donors in a timely manner exhibiting customer service skills (20%)The essential functions of this role include: working in a smoke free environment Skills Administrative DutiesReceptionist SupportCustomer ServiceMicrosoft OfficeMulti-taskingFilingOral CommunicationAnswering PhonesSchedulingPrioritizingOrganization Qualifications Years of experience: 1 yearExperience level: Entry Level Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.