We are looking for a key player in a full-time role who can drive all customer service tasks, ensuring the consistent delivery of high-quality support and seamless order management. If you are a top performer ready to make a significant impact on customer satisfaction and contribute to a globally recognized team, this is the opportunity for you. Apply now!Please apply only , if you have: Two (2) years of call center experience in the manufacturing or retail field.Bachelor's degree (required).Experience placing purchase and sales orders. salary: $30 - $35 per hourwork hours: 8 AM - 5 PMeducation: Bachelors DegreeResponsibilities Respond to customer inquiries via phone, email, or chat in a courteous and professional mannerProvide accurate product or service information to customers, addressing any questions or concernsMonitor customer service interactions, ensuring all inquiries are addressed promptly and documentedResolve escalated customer complaints and issues in a timely and professional mannerAnalyze customer feedback and identify opportunities for improvement in service deliveryTrack key performance indicators (KPIs) for customer satisfaction (Lead Times and Cancellation)Work closely with other departments to address customer needsProcess orders, changes, and cancellations accurately (Finish Goods and Spare Parts)Track and update customers on the status of their orders or requestsSupport internal customers’ requests (i.e: Engineering orders, product audits, scrapping)Monitor shipping conditions and routing on sales orders for accuracy Skills 2yrs CSR in manufacturing (2 years of experience is required)Customer Service ExcellenceAttention to DetailConflict Resolution (2 years of experience is required)Communicate CourteouslyProficient with ExcelProficient with OutlookStrong Written / Verbal SkillsOrder ProcessingShipping Track Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.