job summary: The suite of applications we support cover many different functional aspects of the business, including pricing and trade capture, risk generation and aggregation, market and reference data. The role will give the successful candidate exposure to the f location: New York, New York job type: Contract salary: $61.59 - 71.59 per hour work hours: 8am to 5pm education: Bachelors responsibilities: The key responsibilities / deliverables are as follows (but not limited to): First point of contact for end business users in FXOwnership and delivery of on-boarding support of or processes into the MAPS organizationBuild and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contactsMonitoring and alerting of critical trading system environmentsTroubleshooting of complex systems issuesProactive identification and resolution of problem hotspotsDevelopment of tools and driving efficiency/stability improvementsAccurate tracking of support effort to enable effective management reportingRelease implementation and enforcement of change management policyMajor Incident management and Problem Management qualifications: The key responsibilities / deliverables are as follows (but not limited to): First point of contact for end business users in RatesOwnership and delivery of on-boarding support of or processes into the MAPS organizationBuild and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contactsMonitoring and alerting of critical trading system environmentsTroubleshooting of complex systems issuesProactive identification and resolution of problem hotspotsDevelopment of tools and driving efficiency/stability improvementsAccurate tracking of support effort to enable effective management reportingRelease implementation and enforcement of change management policyMajor Incident management and Problem Management . skills: Technical Support,IT Service Management,Python (Programming Language),Unix Shell,SQL Stored Procedures,SQL Databases,Scripting,Splunk,Dynatrace Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.