benefits analyst

job summary: We have a 6 month contract opportunity for a Business Systems Analyst. This role is fully remote but must work CST business hours. Job Summary: The Business Systems Analyst will support the Virtual Care Portfolio team by analyzing user requirements, improving existing systems, and facilitating data-driven decision-making. This role requires strong business acumen, excellent communication skills, and the ability to work independently and drive the work assigned. The analyst will collaborate with Domain Owners, Clinical and Business stakeholders, and the Portfolio Owners. Analyst will focus on completing scoping documents, managing ideas through our processes, and pulling together needed information for the demand process. Support domain Owners and create/maintain work via dashboards using Smartsheet, Google Sheets, and ServiceNow.    location: Telecommute job type: Contract salary: $58 - 66 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: - Gather and document business requirements from stakeholders and domain owners. - Complete and maintain initial scoping artifacts and ballpark estimates in collaboration with business sponsors and Domain Owners. - Complete initial discovery process required to expand existing standard virtual care programs. - Enter, update and/or manage idea records and promote qualified ideas through the demand lifecycle - Monitor project tracking boards to ensure timely progression through project phases assisting with any challenges - Extract data from ServiceNow and maintain reporting dashboards and strategic portfolio roadmaps in Smartsheet and Google Sheets - Create and manage Smartsheet dashboards and reports using formulas and visual tools - Coordinate with the Strategic Realization Office and other departments to ensure alignment and progress - Work independently to meet deliverables and escalate issues appropriately - Supports Domain Owners as needed for gathering data, reporting, updating program and/or project documents, and driving initiatives in terms of structure and support that enables our Domain Owners with key initiatives and RFx processes. Required Skills & Experience: - 5+ years of experience in clinical systems analysis or a related focused role (e.g., data analyst, project coordinator with technical skills) - Experience with Service Now and ability to extract and manage data from ServiceNow - Strong verbal and written communication skills including executive level communication - Proven ability to work independently and meet deadlines without close supervision - Ability to identity resources, processes, and answers with limited information provided - Ability to analyze information shared and extrapolate relevant pieces of information and apply to new work - Proficiency in Google Suite, including Sheets (advanced formulas VLOOKUP, COUNTIFS, SUMIFS), Google Forms, Google Docs, Google Slides, Google Sites - Experience with Smartsheet (Grid, Timeline, Dashboard) and creating reports using formulas a plus - Clear understanding of healthcare applications, terminology, and concepts is required - Virtual Care Experience a plus Education: Bachelor's degree is required Soft Skills: - Strong initiative and ability to "hit the ground running" - Excellent organizational and time management skills - Comfortable working in a fast-paced, deadline-driven environment - Collaborative mindset with a proactive approach to problem-solving - Proactive in ensuring all work is being tracked and moving forward, keeps pipeline full by engaging product owners/Domain Owners   qualifications: -Deep knowledge of Servicenow -Google Suite -Smartsheet -Must have provider side healthcare industry experience Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

job summary: We are looking for an organized and proactive Business Systems Analyst - Incident Management to help keep our production environments running smoothly. In this role, you will be the coordinator and data-tracker when technical issues pop up, helping to connect our Support, Product, and Engineering teams so everyone stays aligned. This is a fantastic role for a detail-oriented systems thinker with 3+ years of experience who loves problem-solving but doesn't necessarily want to write code. You'll help triage incoming issues, track them through to resolution, and look at the data afterward to help us figure out how to stop them from happening again. If you are naturally curious, great at keeping calm under pressure, and love keeping projects organized, we'd love to talk to you.    location: San Antonio, Texas job type: Contract salary: $38 - 40 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Focused on incident intake, triage, coordination, analysis, and operational follow-through Will own incident workflow hygiene, support root cause analysis, coordinate across Product, Engineering, Support, and Operations, and ensure incidents move cleanly from detection through resolution and post-incident review. Comfortable operating during ambiguity and urgency, can work directly in systems and data, and knows how to keep incidents moving without drama Triage and classify incoming incidents (severity, impact, scope) Coordinate across multiple teams under time pressure Ask direct questions and surface risks clearly Track incidents through resolution without constant supervision Read logs, metrics, or reports at a high level (not a developer, but not afraid of data) Identify patterns across incidents (repeat failures, weak controls, gaps) Drive post-incident follow-ups (RCA inputs, action items, ownership) Keep incident records clean, accurate, and complete Push back on vague updates and request concrete next steps   qualifications: Core Requirements Clear Communication: Strong written and verbal communication skills, especially when translating technical updates into clear status reports for other teams. Production Awareness: Prior experience working around or supporting live production systems (ideally in Fintech, payments, banking, SaaS, or regulated spaces). Organization & Follow-Through: Ability to keep track of multiple moving parts at once and ensure tasks don't fall through the cracks. Team Collaboration: Comfort working as a bridge between Support agents and Engineering teams. Experience & Background Experience Level: 3-5 years of experience in a Business Analyst, Production Support, Incident Coordination, or Help Desk/Operations role. Technical Comfort: Comfortable looking at data, metrics, or basic system logs to understand the "big picture" of a problem (you don't need to be a developer, just data-curious). Key Daily Responsibilities Triage & Log: Help classify incoming issues by severity and impact, and keep our incident records clean, accurate, and up-to-date. Coordinate: Reach out to the right teams when an issue arises, ask clarifying questions, and keep everyone focused on the next steps toward a fix. Track Progress: Follow up on active issues from start to finish without needing constant reminders. Pattern Finding: Look back at recent incidents to help identify repeat problems or gaps in our current processes. Post-Incident Support: Help organize post-incident follow-ups, documenting what went wrong and tracking the resulting action items to completion. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.

job summary: Enterprise Healthcare client has an immediate opening for a highly motivated IT-Business Systems Analyst to join their dynamic and growing team. All qualified candidates are encouraged to apply!    location: Telecommute job type: Contract salary: $20.50 - 30.50 per hour work hours: 8am to 5pm education: High School   responsibilities: Primary Responsibilities: Working on Epic Hospital Billing, Professional Billing and/or claims configuration changes and build by maintaining industry and client standards ensuring build quality and timeline adherence as well as debugging and resolving any issues/defects Translate user requirements into functional and technical design specifications and review with client(s) to ensure accuracy Serve as a mentor/subject matter expert to local and client-based team members Participate in medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs Function as a liaison between Operations, Information Technology (IT) and Third-Party Systems Provide support of application incidents reported through the help desk Provide assigned support during go-lives and system upgrades Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software Work with trainers to develop and maintain application specific training curriculum and materials Adhere to organization standards for system configuration and change control Develop solid relationships with end user communities, customers and business partners Attend, participate in, and contribute to various project meetings   qualifications: Hight School Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.