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job summary: Job Description: This role is a key member of the Global Technology (GT) team that provides critical support to business process review program (Single Process Inventory - SPI). Responsibilities include execution of the Enterprise Process Management Policy and associated governance routines, controls, and measurements. In this role, you will be responsible for executing the necessary governance routines including monthly process and control performance analysis and reporting, and coordinating breach remediation plans. This position requires the ability to multi-task, assist employees with complex itemseven thoserequiring extensive research, and independently prioritize his/her workload. The candidate will also be expected to think analytically and provide effective solutions to tactical challenges. In addition, the individual must take an active role in identifying and implementing process improvements in support of Operational Excellence initiatives.Partnering with GT SPI Central Governance Team and CIO teams to ensure process and control attributes (names, descriptions, metrics) meet enterprise requirementsOversee maintenance activities and governance and management routines, related to the Process Inventory PortfolioSupport the opening and maintenance of process inventory recordsEngage Owners to review process, control, metric performance, and process improvement opportunitiesSupport creation of documentation materials for Process Governance and Management RoutinesMonitor and review with processes owners Process Inventory maintenance requirementsAttendance in SPI Forums to identify any new GT/Enterprise deliverables that impact the organizationProcesses are reviewed annually at minimum to identify improvement opportunities and support changes to Process Maps/ActivitiesAnalyze the health of the process inventory, identifying trends and areas for improvementMaintain centralized tracking of SPI initiatives, compiling required documentation, and reviewing details to ensure accuracy prior to submission.Continuously assessing and enhancing processes, improving the quality and execution of deliverables, and identifying new approaches to improve effectiveness and efficiencies Requirements: 5+ years of Business Process Management, Audit, Risk or Controls experienceProcess Management experience with technology related emphasis e.g. Process, Risk, Controls, and MetricsAbility to integrate and analyze data from multiple sources, draw conclusions, and provide recommendationsProven project management experience e.g. new process/work flow creation and implementationDemonstrated subject matter knowledge in technology and/or information security processes is preferredProven time management and organizational skillsDemonstrates accountability and ownershipSolid collaboration and partnering skills with ability to positively influence and motivate others, enjoys working in a team environmentDrives timely decisions, knowing when to engage others for additional input and when to act independentlyComfortable with ambiguous situations capable of analyzing, simplifying, and collaborating to solve complex problemsAbility to work alongside all levels of management and across multiple partner teamsAdvances MS Office Proficiency (Excel, Word, PowerPoint)Demonstrated understanding of the importance of business ethicsHighly effective written and verbal communication skillsTechnical knowledge of systems and related infrastructure/architecturePrior business process management or control framework knowledgeAbility to understand components of a Process as it relates to IT processesBachelor's degreeExperience with Enterprise Change Framework processes and deliverablesIncumbents typically have over 5+ years of business process or risk management specific experience in FLU or ECF   location: Plano, Texas job type: Contract salary: $38.43 - 48.43 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Responsibilities include execution of the Enterprise Process Management Policy and associated governance routines, controls, and measurements. In this role, you will be responsible for executing the necessary governance routines including monthly process and control performance analysis and reporting, and coordinating breach remediation plans.   qualifications: Experience level: ExperiencedEducation: Bachelors  skills: Business Analysis Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Our client is seeking a dedicated Business Analyst to join their team. In this role, you will be responsible for providing crucial support to the client experience team, ensuring timely responses to inquiries and escalations in adherence to Service Level Agreements. Your proactive monitoring and coordination skills will be essential in maintaining a high level of client satisfaction. You will also engage with internal teams, including senior management, and external vendors to facilitate efficient resolutions. Key Responsibilities: Client Support: Offer support to the client experience team by proactively monitoring inquiries and escalations. Ensure that all inquiries and escalations are addressed promptly and in accordance with defined Service Level Agreements. Coordination: Act as a central point of contact to coordinate and follow up on responses required from various internal groups, including senior management. Workflow Management: Monitor workflow tools to identify new inquiries and escalations. Pick up new inquiries and escalations, conduct necessary research, and facilitate responses. Communication Facilitation: Facilitate communication and calls with advisors, bankers, and mortgage servicers to address and resolve escalations efficiently. Proactive Outreach: Initiate proactive outreach efforts internally with bankers and advisors to prevent potential escalations and ensure a proactive approach to client support. Vendor Collaboration: Collaborate with external vendors to track inquiries and escalations, ensuring timely responses and resolution of escalations. Reporting: Create and maintain ongoing reports to track inquiries and escalations, response times, aging, and trends in various categories of inquiries. Provide recommendations and action plans to address performance issues. Issue Tracking: Monitor reported issues to assess potential client impact. Determine appropriate communication strategies for both clients and internal teams as needed. Team Support: Offer backup support for other team members within the Servicing Oversight group, fostering a collaborative work environment. Project Participation: Participate in ad hoc projects and assist with project management as needed. Assist management with requests related to servicing oversight. salary: $37.03 - $37.04 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilities• Support servicing oversight client experience team and proactive monitoring and ensure response to inquiries and escalations are processed timely within defined Service Level Agreements • Coordinate and follow up with response to appropriate internal groups, including senior management • Monitor workflow tool to identify new inquires and escalations, pick up new inquiries and escalations and facilitate research and response back • Facilitate calls with advisors, bankers, and mortgage servicer to help address and solve for escalations • Complete proactive outreach attempts internally with bankers and advisors to mitigate against potential escalationsSkillsBusiness AnalysisQualificationsYears of experience: 5 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Randstad, the largest staffing firm in the world, is hiring Business Development Specialists to sell our services.We sell work solutions. What does that mean?We help companies find the best talent for their organizations, impacting their productivity and profitability. We also help people thrive by assisting in finding their way to the right employers. If you want to learn how to have a major impact on the careers of others, then come talk to us. We are investing!What you get to do: Identify prospects in need of temporary and direct hire workforce services & solutionsDevelop strong relationships with hiring managers via phone, text, email, social media, in-personExecute the activities that will gain results (lots of outbound cold calls, virtual, and on-site client meetings)Negotiate pricing to ensure maximum return on quality solutionsExpand our reach with a tech and personal touch approach What you need to bring: 1-3 years of sales experienceStrong history of being the best at whateveryouhave done in the pastAbility to connect with others through phone, video, social media, and in-person meetingsPrior experience working in a team-oriented and fast-paced organizationTrack record of delivering results in a metrics-driven environmentPassion for results, resilience, self-confidence, and the desire to do an exceptional jobPossess a natural curiosity and relentless determination to make things happen - you like to WIN! What's in it for you: Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversityawards. Ranked as a 2022 DiversityInc Top 50 company, a Human Rights Campaign 2022 Best Places to Work for LGBTQ+ Equality, a Military Friendly company for Veterans, Military Spouses & Suppliers, and a 2022 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contacthrsupport@randstadusa.com.