call center representative salaries in chicago, illinois

Job Title: Technical Support Representative (Hybrid Contract) Are you a detail-oriented problem solver with a passion for helping others navigate complex digital platforms? We are seeking a Technical Support Representative for a 6-month contract beginning February 16, 2026. In this role, you will act as the frontline support for internal and external users, troubleshooting software and online platforms to ensure a seamless user experience.The Role Resolve & Troubleshoot: Manage the full lifecycle of support cases via phone, email, and Salesforce. Guide & Educate: Walk customers through technical solutions, provide procedural documentation, and conduct product training for new team members. Collaborate: Act as a liaison between customers and specialized technical teams to escalate and resolve high-level issues. Maintain Excellence: Keep accurate records of interactions and contribute to a positive, proactive team environment. Location & Schedule This is a hybrid position requiring you to be in-office twice per week. We are currently accepting candidates residing in IL, NY, TX, FL, MN, or CA who can commute to our regional hubs (including Riverwoods, Chicago, New York City, Houston, and Los Angeles). Note: This position requires the use of personal computer equipment. What You Bring Education: Bachelor’s degree (MIS or IT preferred) OR a High School Diploma/GED with at least 2 years of experience in a technical support environment. Tech Savvy: grasp of browser and network troubleshooting. Communication: Exceptional verbal and written skills with the ability to explain technical concepts to non-technical users. Adaptability: Ability to manage multiple priorities and adjust quickly to changing processes. To Apply: Please ensure your resume explicitly lists your current location and confirms your availability of personal equipment at the very top of the document.salary: $22 - $23 per hourshift: Firstwork hours: 8 AM - 4 PMeducation: High SchoolResponsibilitiesProvide technical support to internal and external customers on WK products, services, or processes. ·         Troubleshoot and resolve customer and employee issues for Wolters Kluwer products and online platforms. ·         Create and manage cases received through phone, email, and Salesforce cases. ·         Complete routine/daily requests. ·         Manage and complete long-term projects. ·         Manage multiple cases at one time, providing details and updates until resolved. ·         Work with customers to quickly get to the root of their problem. ·         Provide timely and accurate customer feedback. ·         Walk customers through a series of actions to resolve a problem. ·         Follow up with customers to ensure the problem is resolved.SkillsTechnical SupportQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

As a Customer Advocate, you are the primary champion for our North American customers. You will ensure superior levels of service by managing the order lifecycle from entry to delivery. Your goal is simple but vital: efficient order management that results in on-time, complete shipments through proactive monitoring, problem resolution, and seamless communication.Your Responsibilities In this function, you will: Order Management: Daily entry and monitoring of customer orders to proactively manage and resolve late issues. Crisis Coordination: Prioritize and escalate "customer line down" situations and past due orders by collaborating with scheduling, production, and purchasing. Logistics & Inventory: Instruct the warehouse on fulfillment and replenishment; manage Bill of Ladings and schedule transportation. Customer Consultation: Act as a subject matter expert for capacity increases, safety stock requests, new product inquiries, and lead times. Internal Synergy: Coordinate material availability with purchasing and relay critical forecast data to appropriate internal departments. Administrative Excellence: Maintain precise records, price entries, and complex spreadsheets to track business health. Ambassadorial Excellence: Represent Eaton through high-quality customer conversations and diligent follow-up. Safety & Compliance: Report unsafe conditions to management and keep the Customer Service Manager updated on all areas of concern. What We’re Looking For The Advocate Mindset: You don't just process orders; you solve problems before they reach the customer. Communication Pro: You can navigate conversations with production teams and high-stakes customers with equal ease. Detail Oriented: You thrive in the details of inventory coordination and data management. Agility: You can pivot quickly when priorities shift, especially during urgent "line down" scenarios. salary: $25 - $30 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilitiesServes as the customer’s advocate for Vehicle Group North America customers ensuring that superior levels of customer service are delivered for the assigned account responsibilities. This includes efficient and effective order management that provides on-time and complete shipments of products. This is achieved through monitoring customer requirements, problem resolution, and communicating effectively. Additionally, this includes reviewing inventory availability and coordination of shipments with Eaton manufacturing sites and distribution locations. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.  SkillsRepresentative QualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

Join a Team Dedicated to Excellence Are you looking for the next step in your career path in customer service and account management? We are seeking a Customer Service Representative to join our team in Schaumburg, IL. In this role, you will partner with our sales team to manage order fulfillment and account health for our clients.Key Responsibilities You will manage the end-to-end lifecycle of customer accounts, acting as the representative for your assigned clients within the organization. Order Management: Coordinate resources to facilitate fulfillment from order receipt to delivery and manage return authorizations. Account Administration: Administer sales and marketing programs, pricing, and distribution policies. Data & Inventory: Monitor inventory against demand and provide notifications regarding shipments, pricing verification, and product availability. Problem Resolution: Investigate customer claims, resolve deductions, and maintain documentation for finance. Sales Support: Provide correspondence, open order reporting, and inventory updates to the sales team. Qualifications We are looking for a professional who can navigate complex processes and prioritize tasks effectively. Experience: Minimum of three years of customer service experience. A background in manufacturing is preferred. Technical Skills: Experience with SAP or ERP systems and Microsoft Office. Core Abilities: Focus on decision-making, organization, and time management. Work Environment & Benefits This position is based in a corporate office environment with a hybrid schedule (Tuesday–Thursday in-office; Monday and Friday from home). Our office includes amenities such as an on-site fitness center, restaurant, and covered parking. Our benefits package includes medical, dental, and vision insurance, a 401k with company match, and paid parental leave. We also provide education assistance for college degrees and professional certifications, along with access to online learning courses.salary: $23 - $24 per hourshift: Firstwork hours: 8 AM - 4 PMeducation: No Degree RequiredResponsibilitiesKEY RESPONSIBILITIES  Responsible for key account management from order receipt to dock, including post shipment care and metrics.  Prepare customs invoices, documentation. Coordinate requests for information, quotes for freight rates and technical data for customers. Monitor inventory requirements against customer order demand and provide customer notification late shipment/short shipment/pricing verification/product availability/ship date/arrive date. Investigate and resolve customer claims and complaints; maintain appropriate documentation trails. Communicate customer specific requirements for traffic and shipping. Coordinates return authorizations with sales management. Manages claims for damage including credit and potential reimbursement. Actively involves finance members and senior management on changes in demand forecasts.  Manage and resolve customer deductions, maintain documentation for finance. Create and update customer address book records; establish new customer profiles. Provide sales support, including customer correspondence, open order reporting, inventory reporting, and customer call backs. Coordinates monthly performance measurements for key accounts. Participates in developing customer and department specific process improvements. Utilize troubleshooting and time management skills to exceed customer expectations.  Serves as a change agent; actively demonstrates leadership qualities. SkillsFollow-upActive ListeningQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.