call center supervisor salaries in boston, massachusetts

Randstad is working with a well-established organization in Framingham to fill a position supporting their customer service and sales teams. The ideal candidate will be highly reliable, professional, and have experience in customer service, preferably in a service-oriented organization. This role requires being onsite 5 days/week (Monday-Friday) and successful completion of a background check. If you have excellent communication skills, professionalism, and are proficient in the MS Office suite, this could be your next opportunity. Qualifications: -Ability to work onsite 5 days/week -2+ years of experience in an office setting -Associate's or Bachelor's degree preferred -Proficiency in MS Office Suite  salary: $40,000 - $45,000 per yearshift: Firstwork hours: 8 AM - 4:30 PMeducation: High SchoolResponsibilities-Support incoming customer questions and inquiries primarily via phone, but also at times via email, and if needed, in person -Schedule sales and service calls, escalating and directing to required departments -When necessary, handle outbound calls for follow up -Work interdepartmentally to ensure all customer needs are met -Assist with other duties and special projects as assigned -Ensure timely resolution of any/all issuesSkillsClient ServiceCall CenterQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

This position is responsible for managing all aspects of the sales delivery cycle and lead generation process, so as to maintain and develop sales of the organization’s services to prospects and customers. This role provides dedicated support of existing customers to ensure customer satisfaction and development of strategic initiatives. This position will drive revenue growth within targeted accounts and ensure communication and strategy with each customer is consistent throughout the organization. Subject matter expert; specific sales role; project driven; exhibits technical skills What you get to do: Proactively developing and managing existing relationships with a diverse client mix Personal GP quota responsibility Accomplishes results through combined effort of team. Follows the structure of organizational units or a centralized functional activity. Use an existing database of contact / prospects, this position will both develop new accounts and grow existing accounts through calling, emailing and client visits Build strong relationships with Hiring Managers and create a business partnership whereby Randstad Engineering is the service of choice Leverage the large Randstad network of clients to build your business base more quickly and deeply Work in collaboration with a dedicated team of Recruiting, Sourcing, and Marketing professionals to facilitate a successful delivery process for your customers Manage customers in an efficient manner in order to maximize revenue opportunities Utilize training and sales expertise to uncover new opportunities, projects, or initiatives that require our services Participate in industry associations, conferences, and trade shows What you need to bring: 4 Year Degree Technical degree, knowledge or experience preferred but not required 2 years min of successful Business to Business sales and Account Management experience Proficiency using Google mail, calendaring and shared drives Ability to successfully interface with clients (internal and external) Strong work ethic, sense of commitment, competitive attitude and a will to win Ability to work in a very fast paced, dynamic environment Closing skills and the ability to build lasting relationships build on honesty, integrity, and results Excellent communication, presentation, and customer service skills This job posting is open for 4 weeks. Randstad offers competitive pay and bonus structures. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate's total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent. In addition, Randstad, the largest global staffing leader, offers rich learning & professional development opportunities, a 401(k) plan, a stock purchase plan, an employee referral reward program, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on our employees' overall wellbeing with our award-winning wellness program, employee assistance program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, 9 paid holidays, and 5 sick days), paid parental leave, paid caregiver leave, a health and dependent care flexible spending account, Metlife home and auto insurance offerings, a Metlife legal plan offering, and offers discounts on everything from cell phone plans to car purchases. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. We are seeking candidates from all backgrounds and demographics and a variety of industries to join our winning team! Randstad is proud to be included in the prestigious "America's Best Employers for Women 2024" list. Randstad US has also been recognized as a 2024 Leading Disability Employer by the National Organization on Disability (NOD). At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.  

job summary: Industry leading and growing environmental services company is looking for a promotable Account Manager in Boston, MA. The ideal candidate will possess experience calling on and managing pharmaceutical companies. This roles comes with a very appealing salary up to $140k (commensurate with experience) plus a bonus/commission plan, company credit card, cell phone and laptop. The ideal candidate will possess experience selling environmental services to pharma companies. All candidates must be legally authorized to work in the U.S.   location: Boston, Massachusetts job type: Permanent salary: $120,000 - 140,000 per year work hours: 8am to 4pm education: High School   responsibilities: Essential Functions & Requirements: -Prioritizes health and safety by adhering to policies, processes and maintaining safe practices at all times -Partners with regional sales organizations to call on corporate EHS, product lines, purchasing professionals and techanical buyers to procure an understanding of both local and corporate wide needs; works with sales teams to satisfy the local plant needs -Calls on divisional, regional and corporate executives to develop a broad range of professional services opportunities and builds strong relationships with customers -Partners with Sales, Marketing and other Corporate Account Managers to create a more focused approach to sales including account targeting, developing tactical plans, proposal offerings and contract creation -Utilizes strong negotiation abilities during the execution of contracts and service offerings -Manages business support staff to maintain appropriate scheduling, proposal preparation, timely responses to customer questions and complaints and assures all are satisfactorily addressed -Manages business support staff to maintain appropriate scheduling, proposal preparation, timely response to customer questions and complaints and assures all are satisfactorily addressed -Cultivates positive relations for the company through participation in community and government activities; serves on related committees as appropriate -Remains updated on all competitors offerings, including products and services -Develops professional presentations for distribution to our customer's senior executives -Acts as a leader within the company, utilizing their vast experience and knowledge to impact growth and management of the profitability of the organization -Attends and participates in sales meetings and training programs; represents company at trade shows and conventions, Chamber of Commerce and other trade and professional associations Education: -High school diploma or equivalent (required) -Bachelor's degree preferred Experience: -5 + years of general business, sales or account management experience, including 3+ years in the environmental industry/business development OR -In lieu of degree, 9+ years of general business sales or account management experience, including 3+ years in the environmental industry/business development Competencies: -Knowledge of computers, Customer Relationship Management (CRM), expense reporting systems -Ability to develop and maintain a technical understanding of all site and technical service lines of business; demonstrates ability to supply company-owned assets -Quality communication skills for interacting with both internal and external customers -Ability to work independently with little to no supervision and navigate multiple tasks simultaneously -Ability to negotiate pricing and contact negotiations -Ability to maintain a working knowledge of State and Federal Waste Code Regulations -Regular and predicatable attendenance to perform the funtions and requirements of this role Benefits, Compensation and Workforce Diversity -Company offers competitive pay and bonus incentives, Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short and long term disability, 401k savings plan with 7% company match and tution reimbursement   qualifications: Experience level: ExperiencedMinimum 7 years of experienceEducation: High School (required)  skills: Sales Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.