call center supervisor

Our client is a leading healthcare company with an upcoming class for Call Center Service Representatives in San Diego, CA! This position will train on site, and employees meeting 95% performance metrics will be able to work from home (within 1 hour of San Diego) after 7 weeks of training, but this is not guaranteed. This position requires 2 passed computer assessments in order to be considered. Details: Start Date: August 4, 2025 Interviews 6/16 - 7/1 Duration: 5 month temporary assignment, could extend, but will NOT go permanent Schedule: Mon-Fri 8am-5pm (REQUIRED) Pay Rate: $24.50/hr paid weekly (40 hours per week) Overtime available San Diego, CA 92108 salary: $23 - $24.5 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilitiesResponsibilities & Qualifications: Must pass both computer/customer service assessments 2 years of experience in customer service in insurance industry, banking, accounting, tax services, or healthcare billing/claims. NO TIME OFF DURING FIRST 7 WEEKS The Service Center Representative will be responsible for MediCare enrollment for members, electronic form processing, membership processing, validation of member information, handling high volume calls (inbound/outbound), and resolving complex member billing or payment issues. Will perform eligibility confirmations, insurance verification, etc. Must pass drug screening + criminal background check HS Diploma required SkillsCall Center SupportTyping SkillsBasic Software SkillsIndustry RepresentativeMembership ProcessingMembership EnrollmentInsurance VerificationQualificationsYears of experience: 0 yearsExperience level: Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Randstad is looking for an expereinced Quality Assurance Supervisor for a location in Hanford, CA. We're hiring DIRECT HIRE, and FAST! Must have prior leadership experience, in a Quality Assurance/Lab Testing enviornment. Bachelor's degree candidates strongly encouraged to apply, though NOT required. Position is starting $23-$25/hr depending on experience. Schedule is 2PM-1130 PM PM Monday-Friday. If interested, apply today, and email your updated resume to rgs-14469-visaliaca-dl@randstadusa.comsalary: $47,840 - $52,000 per yearshift: Secondwork hours: 11 AM - 7:30 PMeducation: No Degree RequiredResponsibilities Analyze nearly finished product samples daily for quality, durability, safety and known product specifications before the final stage of production.  Evaluate the materials routinely used during production, the work environment and components during production by running specific tests of quality.  Seek answers and information regarding customer or in-house problems with product quality or performance by investigating all parts of the production process.  Document quality assurance practices by entering data into logbooks, noting information in computer databases and recording all inventory and actions.  Ensure that during all parts of the production schedule that the product meets all guidelines related to federal, state and local regulations that pertain to the industry.  Communicate with management and other team members when problems arise and offer possible solutions to help correct any mistakes during manufacturing.  Assess quality assurance strategies periodically to determine best practices and improvements that could lead to fewer problems and interruptions in the production schedule.  Work with the leads and quality control assistant supervisors.  Work in the laboratory as necessary for aflatoxin and paperwork needs.  Perform other duties as assigned.The essential functions of this role include:working in a smoke free environmentwearing steel toe shoesworking in a non-temperature controlled environmentmanual lifting up to 50lbsworking up to 2 hrs of overtime per weekSkillsQuality AssuranceSupervisingQuality ControlSupervisor/CoachInspectionSortingProduction ControlMotivatingTesting (3 years of experience is required)Microsoft Office (2 years of experience is required)Laboratory/SciencesQualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

An industry-leading global manufacturing company is seeking a Customer Service Supervisor to lead a high-performing customer support team in Houston, TX. In this critical role, you'll oversee day-to-day operations, drive continuous improvement initiatives, and ensure the highest level of service is delivered to clients across various industries. What You’ll Do: Lead and develop a team of Customer Service Representatives, fostering a high-performance and customer-focused culture. Oversee daily order management and fulfillment processes, ensuring accuracy, efficiency, and adherence to service-level agreements. Monitor key performance metrics (e.g., order volume, accuracy, acknowledgements) and drive continuous improvement initiatives. Resolve escalated issues, collaborating with cross-functional teams including Sales, Supply Chain, and Operations. Provide training, coaching, and performance feedback to support employee growth and team development. Support system and process enhancements; ensure compliance with standardized procedures. What You Bring: Bachelor’s degree preferred, or equivalent work experience, particularly in customer service or order management in manufacturing, chemical, or similar B2B environments. Proven track record of leading customer service teams and driving results in a fast-paced setting. Confident leadership and team-building capabilities, with experience in setting goals, conducting performance evaluations, and coaching for success. Exceptional communication and relationship-building skills across all levels of the organization. Hands-on experience with SAP Sales & Distribution and Materials Management Modules; proficiency in Microsoft Office, particularly Excel. Familiarity with CRM platforms and process analysis tools such as Celonis is a plus. Effective problem-solving skills and the ability to thrive in a collaborative, continuous-improvement environment. Why Join This Team? This is an opportunity to step into a leadership role within a global organization that values innovation, sustainability, and operational excellence. You'll play a vital part in shaping the customer experience and influencing operational success.salary: $40 - $46 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilities Lead, coach, and support a team of Customer Service Representatives, fostering a culture of collaboration, accountability, and service excellence. Manage order-to-invoice processes, ensuring operational consistency, timely execution, and process standardization across teams. Monitor and report on key performance metrics (KPIs) such as order accuracy, volume, and processing timelines to ensure service level commitments are met. Collaborate cross-functionally with commercial teams, supply chain, and other business units to resolve issues and drive customer satisfaction. Provide training, mentorship, and professional development opportunities for team members. Identify areas for process improvement and lead initiatives to enhance efficiency and performance. Manage escalations and implement solutions to support seamless service delivery. Stay current with system functionality and enhancements; lead system/process updates in coordination with internal partners. SkillsSAP SD (1 year of experience is required)Excel Pivot Tables (1 year of experience is required)Manufacturing (1 year of experience is required)Order to Cash (1 year of experience is required)Follow-upActive ListeningTelephone EtiquetteInterpersonal SensitivityERPAdapting to ChangeTyping SkillsCRMB2B Customer Service (1 year of experience is required)QualificationsYears of experience: 5 yearsExperience level: ManagerRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.