*BYOD (Bring Your Own Device) No Chromebook, No MacBook* Client job description As a Call Center Team Lead, your focus will be on the overall development and management of Customer Service Representatives. You will coach your team to success and address performance deficiencies and reinforce positive behaviors. What you'll be doing: Coach customer service staff on work procedures including but not limited to proper call handling and maintaining call quality standards Provide constructive feedback and positive reinforcement to drive performance Performance management of temporary customer service associates including, call handling metrics, and behavioral observations Adherence to Best Practices, Policies, and Procedures to ensure fair and consistent management of all temporary customer service representatives Must be Professional, Energetic, Enthusiastic and a Leader!salary: $18 - $20 per hourshift: Firstwork hours: 8 AM - 8 PMeducation: High SchoolResponsibilities Lead and coach a team of 18 or more Customer Care Representatives (CCRs) in a virtual environment Execute weekly performance evaluations, including side-by-side, silent monitoring, and impromptu coaching Drive team success by monitoring phone metrics, schedule adherence, quality scores, and case management routines Administer HR policies, manage time and attendance, and support improvement plans as needed Partner with Client Managers to identify training needs, enhance team quality, and support individual development Support team retention through regular 1:1s, engagement activities, and recognition incentives Participate in client meetings Oversee timely completion of timesheets and ensure accurate payroll submissions The essential functions of this role include:working up to 5 hrs of overtime per weekSkillsSchedule AdherenceLeadingSupervisingInfluencingManagingCall Center SupportProviding FeedbackHealth Insurance PoliciesQuality AssuranceQualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.