call center supervisor

Are you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States?  Our client is a Fortune 500 Financial Services Company and they are hiring Customer Service Representatives to join their team in Riverside.   As a Customer Service Call Center Representative you will be working on the Consumer Banking team selling banking products, explaining rates and product benefits to enhance the customers account.    salary: $18 - $19 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorResponsibilitiesAs a Customer Service Call Center Representative Job Duties Include: Answer incoming customer calls, greeting customers while displaying an upbeat helpful demeanor. Verifies customer identity while comparing information to data stored in the system in order to ensure confidentiality & legal compliance. Researches customer issues, exploring transaction history, performing searches,( dollar amounts, dates), gathering additional information from bank documentation to identify the source of the problem for resolution.  Solves problems - including taking action on fee rebates, activating cards, replacing cards, ordering checks, updating customer information, executing stop payments, taking applications for overdraft protection to address customer issues. Skills: 2+ years working in a Banking or Call Center Environment. Detailed problem solver with a professional demeanor. Ability to cross sell & suggest/sell Banking products as needed. Excellent communication and Computer Skills. Apply Today!SkillsCustomer Service Call CenterCall CenterCall Center SupportBanking OperationsBanking RelationshipsCustomer ServiceProblem SolvingActive ListeningTelephone EtiquetteEmpathyInterpersonal SensitivityCustomer RelationsCustomer supportMS OfficeQuality AssuranceVerification of InformationConflict ResolutionResearchQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Are you looking for an opportunity where you feel valued as a team member?  Do you love helping others and have a sense of urgency with issue resolution? This is the job for you.  We are looking for a someone who's comfortable on the phone and awesome customer service skills Available Schedules: 9:00am to 5:30pm 11:00am to 7:30pm 12:00pm to 8:30pm 12:30pm to 9:00pm Two weeks training (training schedule may vary) NOT A REMOTE POSITION    Job Qualifications and Requirements • Good verbal and written communication skills • Dependable and able to adhere to schedule • Effective problem solving skills • Effective listening skills • Customer service orientation • Attention to detail • Ability to work effectively in a high volume and fast paced environment. • Ability to read, write and speak English  salary: $18 - $19 per hourshift: Secondwork hours: 12 PM - 9 PMeducation: High` SchoolResponsibilities Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource. Perform research using available resources as needed to provide required information to callers. Identify and escalate more complex issues to the research team Complete necessary administrative work as needed and complete call logs accurately Other projects as assigned by supervisor. The essential functions of this role include:working in a smoke free environmentSkillsTelephone EtiquetteTyping SkillsActive ListeningHigh Call Volume (6 months of experience is required)Sitting Long Periods of TimeProblem SolvingBasic Computer SkillsBasic Software SkillsData EntryCall Center (6 months of experience is required)QualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Would you say you have experience providing world class customer service? We have a local HVAC company that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working off of 2 computer screens and will be required to multi-task efficiently. You will follow up with customers via phone, email and fax to retrieve any necessary information. This position is Monday- Friday 11am-8pm and will have a hybrid schedule after training. If you are interested in learning more- apply today! salary: $18 - $20 per hourshift: Firstwork hours: 11 AM - 8 PMeducation: High` SchoolResponsibilities Candidate must be available to work flexible or unusual hours as needed, including weekends Must be able to work with minimum supervision and possess organizational skills and attention to detail Candidate should possess good oral and written communications skills, both with co-workers and over the telephone with outside and company associates Position requires use of calculators, personal computers, telephones and other office equipment Books service calls accurately, efficiently, and effectively Responds timely to all email correspondence Assists in scheduling all planned service calls Assist in confirming calls scheduled prior to the current day Maintain an acceptable Quality Assurance score monthly Maintain acceptable Attendance record SkillsCall Center SupportCustomer ServiceActive ListeningTelephone EtiquetteCustomer RelationsTyping SkillsQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.