call center supervisor

Are you a customer service pro who thrives in a fast-paced, high-energy environment? Do you have previous call center experience and love helping people make important choices about their benefits? If so, we want YOU on our team this Open Enrollment season! What You’ll Be Doing: Handling 40+ inbound calls per day from clients enrolling in benefits Making occasional outbound follow-up calls Authenticating callers, troubleshooting issues, and answering benefit-related questions Explaining benefit options (e.g., high vs. low plans, HSA contributions, etc.) Navigating multiple systems and providing clear, empathetic assistance Schedule: Full-Time, Monday–Friday  Training (4 weeks): 8:45 AM – 5:30 PM EST (M-F) Post-training: Must be available for any 8-hour shift between 7:00 AM – 9:00 PM EST What You Bring: Call center experience is required Comfortable working in a highly structured remote environment Clear communication and problem-solving skills Reliable internet connection and a quiet home workspace Commitment to excellent attendance and performance during peak season   Join Our Team for Open Enrollment Season – Hiring Remote Call Center Representatives! Contract: Start Date - Late August / Early September – Anticipated to work through End of December Pay: $16.50/hour + Performance & Attendance Assignment Completion Bonus Location: 100% Remote (U.S. Only) Inbound/Outbound | Full-Time | Structured Call Center Environment salary: $16 - $16.5 per hourshift: Firstwork hours: 7 AM - 9 PMeducation: High SchoolResponsibilities Answering inbound calls from customers regarding benefit enrollment Authenticate callers, troubleshoot issues and answer questions related to plans Provide basic information to help customers understand what is available and included in benefit packages Complete other duties as assigned Chat experience is also welcome SkillsCall Center SupportBasic Computer SkillsActive ListeningTyping SkillsTelephone EtiquetteQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Company Overview Join a leading organization dedicated to transforming healthcare. We partner with health plans and providers to deliver innovative solutions that improve patient outcomes and enhance the healthcare experience. Our focus is on leveraging advanced technology and a patient-centric approach to drive positive change in the industry.Position Summary We're looking for highly motivated and empathetic Call Center Representatives to join our growing team. In this vital role, you'll be the primary point of contact for our members, providers, and partners, providing exceptional service and support. You'll handle a high volume of inbound calls, addressing inquiries, resolving issues, and guiding callers through various healthcare processes.salary: $17 - $17.3 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilitiesResponsibilities Answer calls promptly and professionally, providing accurate healthcare information. Resolve inquiries and complaints efficiently, escalating complex issues as needed. Document all interactions thoroughly and adhere to all company policies, including HIPAA. Qualifications High school diploma or equivalent required; prior call center or healthcare support experience preferred. Excellent verbal and written communication, active listening, and problem-solving skills. Proficiency in computer systems (CRM, Microsoft Office) and ability to multitask in a fast-paced environment. SkillsCall CenterCustomer ServiceQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our client is a leading healthcare company with an urgent need for Call Center Representatives in San Diego, CA. This position requires previous healthcare experience in a customer service-based role. This is a 6-month temporary assignment, but could extend. This job is fully onsite. The ideal candidates have experience with EMR systems, handling phones, and excellent data entry skills.salary: $23 - $25 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities Places outbound calls (regarding account status, complaints, etc.) and handles incoming calls (inquiries, complaints, etc.) and directs calls for further problem resolution, if necessary. Appointment scheduling Capturing patient information Researching customer information pertaining to their issues for resolution SkillsCall Center SupportPatient SupportIndustry RepresentativeBasic Computer SkillsEHR/EpicEMRTelephone EtiquettePatient SchedulingQualificationsYears of experience: 0 yearsExperience level: Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.