call center supervisor

The Re-Enrollment Advocate supports the annual enrollment process for patients accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions. This role is a call center position. Training and work is onsite in our call center. Work hours range from 8am to 8pm, Monday through Friday. Pay is $17.00/Hour. Please forward me your updated resume with phone number to be considered! lisa.thill@randstadusa.comsalary: $16.99 - $17 per hourshift: Firstwork hours: 8 AM - 8 PMeducation: High SchoolResponsibilitiesPOSITION SUMMARY: The Re-Enrollment Advocate supports the annual enrollment process for patients accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions. This role is a call center position. Training and work is onsite in our call center. Work hours range from 8am to 8pm, Monday through Friday. Pay is $17.00/Hour. Responsibilities POSITION RESPONSIBILITIES: Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process Schedule treatments to be sent to the patient or patient’s healthcare provider Support inbound and outbound phone lines Communicate daily with patient/authorized representative on eligibility Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturer’s PAP program. Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers. Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices. Maintain patient confidentiality at all times. Qualifications REQUIRED EDUCATION AND EXPERIENCE: High school diploma or equivalent Two (2) years of work experience in a customer service or customer focused role Must have proven ability to provide consistently high-quality of service The essential functions of this role include:working in a smoke free environmentSkillsCall CenterFollow-upActive ListeningTelephone EtiquetteEmpathyAdapting to ChangeTyping SkillsBasic Software SkillsCall Center SupportBasic Computer SkillsQualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

As a Quality Control Supervisor, you will play a pivotal role in ensuring the quality and integrity of our products. You will conduct comprehensive quantitative and qualitative tests on samples from our production lines, helping us maintain our commitment to excellence. Your attention to detail and dedication to maintaining the highest quality standards will make you an essential member of our team. Apply today if you're a qualified candidate, you'll hear back from us shortly. salary: $65,000 - $78,000 per yearshift: Firstwork hours: 8 AM - 4:30 PMeducation: BachelorsResponsibilitiesAs a Quality Control Supervisor, you will play a pivotal role in ensuring the quality of finished products. Your responsibilities encompass:Leadership: Lead a team of quality control technicians (up to 10 Techs).Schedule shifts, monitor staffing, and allocate necessary resources Collaboration: Collaborate closely with shift supervisors, the extrusion manager, and other team members. Quality Assurance: Oversee QC logs, tests, and other documentation.Record any deviations in the management system and ensure proper backtracking. Process Improvement: Implement Lean Methodology to enhance processes.Uphold proper operating conditions of equipment. Documenting and Reporting: Prepare KPI reports.Update any procedures in the Quality Control Department. Training and Development: Train and certify new hires. The essential functions of this role include: manual lifting up to 50lbs Skills bilingual (3 years of experience is preferred)Communication (3 years of experience is required)MS Office (3 years of experience is required)Excel (3 years of experience is required)Data Entry (3 years of experience is required)Problem Solving (3 years of experience is required) Qualifications Years of experience: 3 yearsExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Randstad in partnership with The Hanover Insurance Group are actively hiring multiple Helpdesk Associates to join their Commercial Lines Customer Service Center team on a temp to perm contract. The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offers a collaborative environment that fosters development and growth. Within specific guidelines, as a Helpdesk Associate in the Commercial Lines Customer Service Center; you are responsible for providing timely, quality service to Agents and Policy Holder’s in a multi-state territory.  This includes answering inbound calls in a high volume capacity with expectation of following up with direct information that was requested. Responsibilities: High volume Inbound calls from Commercial lines policy owners and agents.Handles incoming requests from customers and Agents regarding billing questions (i.e. misapplied funds, billing breakdowns, etc.), policy change requests. Enters information into multiple rating and policy issuance systems.Maintains accurate manual and procedural information.Assists in the documentation of activities using agency management techniques, procedures and systems. Reviews data for completeness and gathers missing information.Assists with the identification of opportunities for modified/additional insurance coverage and presents the opportunity DSAs.Completes certificate of insurance and ID card requests within service level expectations. Skills: Customer ServiceCall Center SupportTelephone EtiquetteWritten CommunicationOral Communication Qualifications: Years of experience: 1 yearExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).