call center supervisor

Now Hiring: Call Center Supervisor Are you ready for a life-changing opportunity? Then embrace this rewarding opportunity NOW! Apply today because openings are limited!! Overview Our client is hiring Insurance Project Coaches who are responsible for supervising and developing a team of insurance service or sales consultants. Your role will focus on driving performance, building a motivated team, and fostering individual skill development in an office environment.  salary: $44,000 - $48,000 per yearshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities Maximize Team Potential: Work closely with your team to leverage their natural talents and maximize their performance. Team Management: Supervise a team of 15 or more insurance service or sales consultants who engage with existing and prospective customers to offer tailored solutions. Collaboration: Partner with management and peers to identify best practices and brainstorm solutions to both minor and major challenges. Performance Improvement: Identify opportunities for individual and team performance enhancement, implement improvement processes, and close performance gaps. Conflict Resolution: Effectively resolve conflicts and achieve outstanding results by balancing empathy, care, and performance for both customers and staff. Administrative Duties: Handle administrative tasks such as managing time off, approving payroll adjustments, ensuring schedule adherence, and monitoring performance metrics. SkillsSupervisor/Coach (1 year of experience is required)LeadershipCustomer ServiceTrainingcall center (1 year of experience is required)SpanishEnglishenglish/spanish (1 year of experience is preferred)QualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

Randstad, in partnership with one of the leading healthcare companies in the U.S., is seeking experienced Call Center Representatives to assist patients nationwide with their healthcare needs across various departments, including Orthopedics, Eye Care, Dermatology, and more. We are looking for top talent to join our team and provide exceptional support in a dynamic, fast-paced environment.salary: $20 - $21 per hourshift: Firstwork hours: 8 AM - 4 PMeducation: High SchoolResponsibilities Routes incoming calls from patients, physicians, nurses and other departments according to scripts and guidelines.  Answers routine administrative inquiries.  Forwards medical and other complex inquiries to appropriate personnel.  Take messages as necessary.  Manage electronic in-basket in multiple system applications. Assist patients by providing phone numbers, facility directions and office layouts; directing to other departments and administrative services for further information, for example (but not limited to) Membership Services, Dental and Pharmacy.  Handle ingoing and outgoing departmental mail and correspondence with patients. Verify insurance eligibility and/or update all demographic information per regional policies, including Personal Provider Selection, Language Preference and Special Needs. Request and/or obtain a patient medical record number when necessary.  Verify health insurance coverage and follow appropriate policy/procedure.  Explain co-pays, cost shares and any other applicable fees.  The essential functions of this role include:working weekendsSkillsCall Center SupportCall CenterEHR/EpicPatient SupportTelephone EtiquetteCustomer ServiceHealthcareQualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

A Healthcare Clinic in Hauppauge, NY is hiring a Call Center Representative to join their growing team! We are seeking a reliable and professional individual looking for the next step in their Customer Service career in the healthcare field. We are looking for candidates with prior call center or customer service experience in a fast-paced environment. This position is Monday through Friday during the following shifts: 8:30am to 4:30pm OR 9am to 5pm. If you are interested, please apply today or send your resume to jenn.eng@randstadusa.com for immediate consideration!salary: $20 - $21 per hourshift: Firstwork hours: 9 AM - 5 PMeducation: High SchoolResponsibilities Answer inbound calls from patients, healthcare providers, and other callers in a professional and courteous manner.Provide information on services, appointments, and general healthcare inquiries.Schedule, reschedule, and confirm patient appointments while following company protocols.Assist patients with billing inquiries, insurance verification, and payment processing.Handle patient complaints or concerns with empathy, escalating complex issues to appropriate departments when necessary.Document all interactions in the company’s CRM system accurately and promptly.Adhere to HIPAA regulations and ensure the confidentiality of patient information.Maintain knowledge of healthcare services, medical terms, and insurance policies.Participate in ongoing training and development to stay updated on healthcare policies, procedures, and systems. Skills Call Center SupportCall CenterFollow-upActive ListeningTelephone EtiquetteEmpathyInterpersonal SensitivityAdapting to ChangeCRMTyping SkillsBasic Software SkillsBasic Computer SkillsMedical Secretary DutiesMicrosoft OfficePhonesInbound CallsSpanishVerbal Communication Qualifications Years of experience: 1 yearExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.