call center supervisor

*BYOD (Bring Your Own Device) No Chromebook, No MacBook* Client job description As a Call Center Team Lead, your focus will be on the overall development and management of Customer Service Representatives. You will coach your team to success and address performance deficiencies and reinforce positive behaviors.  What you'll be doing: Coach customer service staff on work procedures including but not limited to proper call handling and maintaining call quality standards Provide constructive feedback and positive reinforcement to drive performance  Performance management of temporary customer service associates including, call handling metrics, and behavioral observations Adherence to Best Practices, Policies, and Procedures to ensure fair and consistent management of all temporary customer service representatives Must be Professional, Energetic, Enthusiastic and a Leader!salary: $18 - $20 per hourshift: Firstwork hours: 8 AM - 8 PMeducation: High SchoolResponsibilities Lead and coach a team of 18 or more Customer Care Representatives (CCRs) in a virtual environment Execute weekly performance evaluations, including side-by-side, silent monitoring, and impromptu coaching Drive team success by monitoring phone metrics, schedule adherence, quality scores, and case management routines Administer HR policies, manage time and attendance, and support improvement plans as needed Partner with Client Managers to identify training needs, enhance team quality, and support individual development Support team retention through regular 1:1s, engagement activities, and recognition incentives Participate in client meetings  Oversee timely completion of timesheets and ensure accurate payroll submissions The essential functions of this role include:working up to 5 hrs of overtime per weekSkillsSchedule AdherenceLeadingSupervisingInfluencingManagingCall Center SupportProviding FeedbackHealth Insurance PoliciesQuality AssuranceQualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Are you a customer service pro who thrives in a fast-paced, high-energy environment? Do you have previous call center experience and love helping people make important choices about their benefits? If so, we want YOU on our team this Open Enrollment season! What You’ll Be Doing: Handling 40+ inbound calls per day from clients enrolling in benefits Making occasional outbound follow-up calls Authenticating callers, troubleshooting issues, and answering benefit-related questions Explaining benefit options (e.g., high vs. low plans, HSA contributions, etc.) Navigating multiple systems and providing clear, empathetic assistance Schedule: Full-Time, Monday–Friday  Training (4 weeks): 8:45 AM – 5:30 PM EST (M-F) Post-training: Must be available for any 8-hour shift between 7:00 AM – 9:00 PM EST What You Bring: Call center experience is required Comfortable working in a highly structured remote environment Clear communication and problem-solving skills Reliable internet connection and a quiet home workspace Commitment to excellent attendance and performance during peak season   Join Our Team for Open Enrollment Season – Hiring Remote Call Center Representatives! Contract: Start Date - Late August / Early September – Anticipated to work through End of December Pay: $16.50/hour + Performance & Attendance Assignment Completion Bonus Location: 100% Remote (U.S. Only) Inbound/Outbound | Full-Time | Structured Call Center Environment salary: $16 - $16.5 per hourshift: Firstwork hours: 7 AM - 9 PMeducation: High SchoolResponsibilities Answering inbound calls from customers regarding benefit enrollment Authenticate callers, troubleshoot issues and answer questions related to plans Provide basic information to help customers understand what is available and included in benefit packages Complete other duties as assigned Chat experience is also welcome SkillsCall Center SupportBasic Computer SkillsActive ListeningTyping SkillsTelephone EtiquetteQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Company Overview Join a leading organization dedicated to transforming healthcare. We partner with health plans and providers to deliver innovative solutions that improve patient outcomes and enhance the healthcare experience. Our focus is on leveraging advanced technology and a patient-centric approach to drive positive change in the industry.Position Summary We're looking for highly motivated and empathetic Call Center Representatives to join our growing team. In this vital role, you'll be the primary point of contact for our members, providers, and partners, providing exceptional service and support. You'll handle a high volume of inbound calls, addressing inquiries, resolving issues, and guiding callers through various healthcare processes.salary: $17 - $17.3 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilitiesResponsibilities Answer calls promptly and professionally, providing accurate healthcare information. Resolve inquiries and complaints efficiently, escalating complex issues as needed. Document all interactions thoroughly and adhere to all company policies, including HIPAA. Qualifications High school diploma or equivalent required; prior call center or healthcare support experience preferred. Excellent verbal and written communication, active listening, and problem-solving skills. Proficiency in computer systems (CRM, Microsoft Office) and ability to multitask in a fast-paced environment. SkillsCall CenterCustomer ServiceQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.