In a customer engagement setting, Customer service supervisors supervise and assist customer service representatives in the performance of their job duties, such as responding to customer inquiries and resolving issues and complaints. The Customer service supervisor collaborates and partners, in a remote setting, with other supervisors to drive lifetime consumer brand loyalty and profitable growth through coaching, counseling, training, motivating and recognizing teams. salary: $45 - $60 per yearshift: Firstwork hours: 8 AM - 8 PMeducation: High` SchoolResponsibilitiesThe customer service supervisor is responsible for the growth and developtment of Customer service representatives. THis is accomplished by frequent and effective coaching, performance improvement plans and, if necessary, corrective action. The Customer service supervisor manages a team of assigned representatives and ensures they comply with company guideleines particularly related to the quality of service. They monitor and review calls or other correspondence between representatives and customers, and gather pertinent information concerning quality and performance from internal resources. The essential functions of this role include:working weekendsSkillsSupervisingLeadingCall Center SupportTelephone EtiquetteQualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.EOEDisclaime For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.