call center supervisor salaries in dallas, texas

Are you a customer service pro who thrives in a fast-paced, high-energy environment? Do you have previous call center experience and love helping people make important choices about their benefits? If so, we want YOU on our team this Open Enrollment season! What You’ll Be Doing: Handling 40+ inbound calls per day from clients enrolling in benefits Making occasional outbound follow-up calls Authenticating callers, troubleshooting issues, and answering benefit-related questions Explaining benefit options (e.g., high vs. low plans, HSA contributions, etc.) Navigating multiple systems and providing clear, empathetic assistance Schedule: Full-Time, Monday–Friday  Training (4 weeks): 8:45 AM – 5:30 PM EST (M-F) Post-training: Must be available for any 8-hour shift between 7:00 AM – 9:00 PM EST What You Bring: Call center experience is required Comfortable working in a highly structured remote environment Clear communication and problem-solving skills Reliable internet connection and a quiet home workspace Commitment to excellent attendance and performance during peak season   Join Our Team for Open Enrollment Season – Hiring Remote Call Center Representatives! Contract: Start Date - Late August / Early September – Anticipated to work through End of December Pay: $16.50/hour + Performance & Attendance Assignment Completion Bonus Location: 100% Remote (U.S. Only) Inbound/Outbound | Full-Time | Structured Call Center Environment salary: $16 - $16.5 per hourshift: Firstwork hours: 7 AM - 9 PMeducation: High SchoolResponsibilities Answering inbound calls from customers regarding benefit enrollment Authenticate callers, troubleshoot issues and answer questions related to plans Provide basic information to help customers understand what is available and included in benefit packages Complete other duties as assigned Chat experience is also welcome SkillsCall Center SupportBasic Computer SkillsActive ListeningTyping SkillsTelephone EtiquetteQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

job summary: Billing Supervisor - Professional Services | Full-Time Are you the type of person who thrives on solving puzzles, loves spreadsheets more than small talk, and finds satisfaction in keeping operations running like a well-oiled machine? We've got the perfect seat at the table for you. A well-established and respected professional services firm is looking for a Billing Supervisor to lead a high-performing team responsible for ensuring billing operations are accurate, timely, and compliant. This role plays a key part in coaching a team, optimizing processes, and building strong internal relationships with stakeholders across multiple time zones.   location: Dallas, Texas job type: Permanent salary: $95,000 - 105,000 per year work hours: 9:30 to 6:30 education: High School experience: 5 Years   responsibilities: Why You'll Love This Role: You'll manage West Coast billing operations with 2-3 direct reports You'll serve as a resource and mentor for the team while keeping a close eye on workflow, compliance, and client needs You'll collaborate with other departments, have a direct line to leadership, and be trusted to bring ideas to the table The firm offers a strong compensation package with full benefits, year-end bonuses, and the potential to move to a hybrid or remote schedule based on performanc51e What You'll Be Doing: Oversee monthly billing cycles and proforma processes like a pro Supervise and support a small but mighty billing team Approve timesheets, conduct performance reviews, and manage workloads Ensure compliance with client billing guidelines and outside counsel requirements Serve as a key contact for internal teams and clients alike Facilitate billing training sessions for new hires and provide ongoing coaching Review and respond to RFPs in partnership with the business development team Maintain client-specific rate structures, discounts, and billing arrangements Jump into process improvements and tech updates (yes, Excel wizards welcome) Support change management and participate in user acceptance testing  qualifications: What You Bring to the Table: 5+ years of hands-on billing experience, with at least 3 years in a leadership or supervisory capacity Experience in a high-volume, professional services environment (Not manufacturing, construction, etc. Professional Services is a must) Fluency in Excel (think pivot tables, VLOOKUPs, and formulas) and proficiency in other MS Office tools Experience with billing platforms (Elite 3E experience is a major plus) A strong sense of urgency, discretion, and an ability to communicate clearly at all levels Proven ability to coach, mentor, and elevate a team Exceptional attention to detail and time management chops  skills: Billing, Medical Billing, Legal Billing, Invoices, AR Billing Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.

Seasonal Remote Customer Service Representative – Earn a $1,200 Bonus! Pay Rate: $16.50 per hour Work Model: 100% Remote (Work from Home) Ready for a high-impact seasonal role you can perform from your home office? We are seeking dedicated and empathetic Customer Service Representatives for a critical open enrollment project. This is a unique opportunity to provide essential support, guiding individuals through their benefits decisions. Showcase your skills and earn a $1,200 completion bonus for your excellent performance and commitment!Your Impact & Responsibilities Guide and Empower: Serve as a knowledgeable and reassuring voice, helping thousands of people navigate their benefits enrollment choices with clarity and confidence. Deliver Excellence: Operate in a structured, fast-paced environment, consistently meeting and exceeding performance goals. A commitment to quality is key—a score of over 92% on call quality is required to secure your completion bonus. Be a Reliable Partner: Provide unwavering support throughout the entire open enrollment season, ensuring a seamless and positive customer experience. Your Essential Toolkit A minimum of two years of combined experience in a customer service and professional office setting. A dedicated, private home workspace. A hard-wired (Ethernet) internet connection with verified minimum speeds of 50 Mbps is required. Wi-Fi is not permitted for this role. An unwavering commitment to 100% attendance from October through December, including mandatory overtime and potential Saturdays. No planned time off can be accommodated during this period. Ability to keep your laptop camera on during the entire 4-week training period. The Rewards & Opportunity Details This is a full-time, seasonal contract role with a competitive hourly rate and a significant performance bonus. Pay: $16.50/hour. Bonus: Earn a $1,200 retention bonus based on project completion and achieving a call quality score of over 92%. Schedule: Expect full-time hours, mandatory M-F overtime, and some required Saturdays (10:00 AM - 2:00 PM EST). Training begins promptly at 6:55 AM EST. Location: This is a 100% remote position.  If you are a reliable professional ready for a rewarding challenge, apply today! Our dedicated recruiting team is excited to partner with you.  salary: $16.49 - $16.5 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities Handle inbound calls, emails, and chats from customers regarding pension, benefits, or HR-related queries. Provide accurate information and guidance on policies, procedures, and account-related issues. Document all customer interactions clearly and efficiently using internal systems. Escalate complex queries to the appropriate department, following defined protocols. Maintain a strong understanding of clients service offerings and client-specific policies. Meet and exceed quality assurance and performance metrics, including call handling time, customer satisfaction, and resolution rates. Contribute to a positive team environment with a focus on continuous improvement. SkillsFollow-upActive ListeningTelephone EtiquetteEmpathyTyping SkillsCall Center SupportBasic Software SkillsBasic Computer SkillsCustomer ServiceCustomer RelationsQualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.