call center supervisor salaries in fort lauderdale, florida

Do you hae experience working as a team lead in a call center enviroment?We are seeking an experienced and proactive Operations Team Leader to oversee daily service delivery, drive operational excellence, and lead a high-performing team in the automotive sector.  Please apply, if you: Have at least  2yrs of experience in a related field. Have a HS diploma or GED (Min. requirement) Can work OnSite. Fluent English speaker (required) English/French speakers are encorage to apply. Shifts:  Various Training Schedule: 9am to 6pm - Monday - Friday (4 weeks)  salary: $21 - $23 per hourshift: Firstwork hours: 9 AM - 6 PMeducation: High SchoolResponsibilities Analyze operational performance, implement intraday actions to improve key performance indicators (KPIs), and foster a culture of continuous improvement. Responsible for monitoring team productivity, managing workloads and resources, and ensuring efficient queue management across all support channels. Drive quality assurance initiatives, coaching team members for performance enhancement, and using data analytics to identify trends and opportunities for improvement. Manage administrative functions such as scheduling, payroll, and performance evaluations, while supporting adherence to company standards and best practices. Participate in recruitment efforts, conduct disciplinary and appraisal interviews. Collaboration and active participation in planning meetings with internal teams and external clients. SkillsTechnical SupportStrong troubleshooting skills (2 years of experience is required)Self-disciplined Provide high quality support (1 year of experience is required)Proven leadership experience (2 years of experience is required)Time Management (1 year of experience is required)Analyze performance dataStrong interpersonal skillsCoaching and developing skillsDecision MakingCall Center Support (2 years of experience is required)CRM systems experience (1 year of experience is required)Continuous process improvementFluent in EnglishLeadership skills (2 years of experience is required)QualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

If you are looking for a stable company that offers you a professional work environment and promotes your career in Customer Service, take the next step by applying to our Customer Service role. You will be part of a supportive team environment where collaboration, learning, and growth are encouraged. Your contributions will play a vital role in shaping the reputation and success of the company.salary: $16.5 - $17.28 per hourshift: Firstwork hours: 8 AM - 4 PMeducation: High SchoolResponsibilities The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to customers, following program guidelines and call center standards. Able to handle emergency calls, stolen vehicles, and road assistance programs. Respond to incoming calls and other messages from customers' vehicles and provide them with accurate answers and guidelines related to the vehicles' programs and services. Develop customer relationships that contribute to business objectives and promote customer loyalty. Research and resolve customer questions and issues to ensure customer satisfaction and retention. Shift depends on availability. The pay rate for day shift is $16.50/per hour, and overnight schedules are $0.78 cent shift differential. A diploma or transcripts are required. Must be able to pass a drug test and criminal background check.The essential functions of this role include:working in a smoke free environmentSkillscall center 6 month requiredActive ListeningTelephone EtiquetteCall Center SupportInterpersonal SensitivityQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

Are you a detail-oriented professional with a passion for quality assurance? We're looking for a Customer Service Quality Assurance Contractor to join our client's team in the Deerfield Beach, FL area. This is a hybrid role, offering a mix of in-office collaboration and remote work. Position Overview As a Quality Assurance Contractor, you will play a crucial role in maintaining high-quality service standards. You'll be responsible for evaluating recorded customer service and mechanical claim phone calls and screen activity. By reviewing these interactions, you will ensure our phone agents are following established procedures and providing exceptional service. The ideal candidate is reliable, has a good attention to detail, and a collaborative mindset, especially during initial training and calibration sessions.Pay: $17.00 - $18.00 per hour Schedule: Monday - Friday, 8:00 AM - 5:00 PM Job Type: Hybrid Contract If you are a proactive problem-solver with a commitment to quality, we encourage you to apply today! Also send ypur resume to jennifer.torres@randstausa.comsalary: $17 - $17.01 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities Conduct quality reviews of recorded calls and onscreen activity for customer service and mechanical claims agents.Evaluate agent performance based on process adherence, accuracy, and customer service standards.Document your findings using our QA scorecards and feedback methods.Participate in team calibration sessions to ensure consistent scoring and feedback.Meet and maintain all productivity expectations and quotas for both in-office and remote work. Required Qualifications & Skills At least 1 year of experience in a QA role, preferably in a call center environment.Exceptional attention to detail and the ability to identify process deviations.Basic technical proficiency, including comfort with reviewing audio/video recordings and navigating internal systems.Reliable attendance and punctuality are a must; you must consistently adhere to the assigned work schedule.Great communication skills and the ability to accept and apply feedback.Self-motivated and capable of maintaining high productivity while working independently.Must have a dedicated home workspace free from distractions for remote workdays. The essential functions of this role include: working in a smoke free environment Skills Quality AssuranceBasic Software SkillsCustomer ServiceInspectionQuality Control Qualifications Years of experience: 2 yearsExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.