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Our client is seeking a highly motivated and empathetic individual to join our team as a Care Coordinator. In this critical role, you will be the first point of contact for patients, physicians, and referral sources, providing compassionate support and efficient, first-call resolution.  Location: Remote Hours: Must be flexible between 7:00 a.m. to 7:00 p.m. CST Rate: $20.00 per hour Please apply online for considerationsalary: $19 - $20 per hourshift: Firstwork hours: 7 AM - 7 PMeducation: High SchoolResponsibilities Create and complete accurate referrals and applications using our centralized Customer Relationship Management (CRM) platform, staying updated on any policy or procedural changes. Resolve patients' questions and concerns regarding their patient journey status with clarity and empathy. Enter detailed, accurate, and clear information into our company proprietary software while conversing with patients via telephone. Place outbound phone calls for patient follow-ups or confirmations to ensure timely progression of their accounts. Maintain high-quality service while providing an empathetic and supportive experience to the patient by confidently controlling the conversation and clearly educating the caller. Interact with patient referral sources, which may include healthcare providers, to efficiently process new applicants. Take ownership of patient accounts from initial contact through final approval or denial, ensuring a seamless experience. SkillsMedicare/MedicaidCustomer ServicePrioritizingWorking IndependentlyProblem SolvingMulti-taskingHealthcare Customer Service (2 years of experience is required)healthcare call center (2 years of experience is required)Pharmacy benefits (1 year of experience is preferred)QualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Are you a bilingual customer service professional looking for a high-impact, 100% remote opportunity to support patients navigating complex therapies? We are seeking dedicated bilingual Patient Access Care Coordinators to join our expanding team at Sonexus™ Access and Patient Support! In this rewarding virtual role, you will act as a vital lifeline for specialty pharmaceutical programs, helping patients dismantle financial and insurance barriers to access life-changing treatments. This fast-paced position balances intensive patient referrals, provider coordination, and empathetic patient contact to drive seamless onboarding and medication adherence. If you possess a strong background in healthcare reimbursement, exceptional data integrity, and a true dedication to client care, this full-time contract is your chance to elevate your hub services career from the comfort of your home office. All critical processing hardware and computer technology are fully provided!salary: $19.99 - $20 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilitiesPosition Summary: Support specialty pharmaceutical programs by managing patient onboarding and qualification processes. This role handles high-volume patient intake, investigates coverage inquiries, and guides accounts from initial contact through to final determination. Key Responsibilities: Handle inbound and outbound calls from patients and healthcare providers, striving for one-call resolution. Process new patient applicants, create accurate referrals, and manage accounts through the approval or denial process. Document detailed consumer profile information inside proprietary tracking software while actively conversing on the phone. Investigate patient or physician inquiries and place follow-up calls to communicate file updates. Deliver empathetic customer support while maintaining conversational control to provide clear educational strategies to callers. Ensure absolute compliance by identifying and reporting adverse health events within required regulatory timeframes. Requirements: Full fluency in both written and spoken Spanish and English is strictly required. High School Diploma, GED, or equivalent work experience. 1 to 3 years of experience in a related professional field is preferred. Robust computer literacy skills, including swift data entry and complete proficiency with MS Office applications. SkillsManaged CarePatient Care CoordinationVendor ManagementQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Are you a compassionate, communication-focused healthcare professional looking for a high-impact, 100% remote opportunity to support patients navigating complex therapies? We are seeking dedicated Patient Access Case Managers to join our expanding team at Sonexus™ Access and Patient Support! In this rewarding virtual role, you will act as a vital lifeline for specialty pharmaceutical programs, helping patients dismantle financial and insurance barriers to access life-changing treatments. This fast-paced position balances intensive benefits investigation, provider coordination, and empathetic patient contact to drive seamless onboarding and medication adherence. If you possess a strong background in healthcare reimbursement, exceptional data integrity, and a true dedication to client care, this full-time contract is your chance to elevate your hub services career from the comfort of your home office. All critical processing hardware and computer technology are fully provided!salary: $19.99 - $20 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilitiesPosition Summary: Manage the end-to-end patient onboarding and qualification process for specialty pharmaceutical therapies. This high-touch role focuses on executing comprehensive benefits investigations, processing enrollments, and navigating complex payer landscapes to ensure fast, unhindered medication delivery. Key Responsibilities: Handle inbound and outbound calls from patients, insurance carriers, and healthcare provider offices to facilitate one-call issue resolution. Manage the complete care pathway with urgency, conducting detailed benefit verifications and tracking medication fulfillment. Investigate insurance plan rules and assist with securing complex prior authorization and medical appeal requirements. Scrutinize medical intake forms and enrollment documentation thoroughly to add new information into the tracking database. Help patients and caregivers clearly interpret their specific insurance plan coverage, out-of-pocket costs, and external assistance options. Requirements: 2 to 4 years of industry experience featuring high-touch customer or patient-facing interactions. Prior administrative experience in a healthcare Hub setting or Patient Support Services environment is highly preferred. strong knowledge of Medicare (Parts A, B, C, D), Medicaid, and commercial medical/pharmacy reimbursement landscapes. SkillsGoogle for Business SuiteMicrosoft OfficeScheduling AppointmentsAnswering PhonesDecision MakingQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.