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job summary: The ServiceNow QA Analyst will be responsible for testing and validating new features, workflows, and configurations within the ServiceNow platform, specifically focusing on ITSM and Hardware Asset Management (HAM) modules. This role requires hands-on experience with ServiceNow testing, strong knowledge of QA methodologies, and the ability to work collaboratively with development, configuration, and business teams to ensure the delivery of high-quality solutions.   location: Washington, Washington, D.C. job type: Contract salary: $55 - 65 per hour work hours: 9am to 5pm education: Bachelors   responsibilities: Execute end-to-end functional and regression testing for ServiceNow ITSM and HAM modules Validate configurations, workflows, and custom developments in ServiceNow against business requirements Collaborate with developers and product owners to define test cases and acceptance criteria Document detailed test plans, test cases, and test results Perform defect tracking and retesting through ServiceNow or related tools Conduct user acceptance testing (UAT) support and validation Ensure compliance with change management and testing best practices Identify and escalate quality issues and risks in a timely manner Support continuous improvement by identifying gaps in QA processes Stay current on ServiceNow platform updates and features impacting QA efforts  qualifications: 3+ years of experience in QA/testing roles with enterprise ITSM tools 2+ years of hands-on experience testing ServiceNow modules, including ITSM and HAM Strong understanding of QA methodologies, defect tracking, and test case management Experience with automated testing frameworks such as ServiceNow ATF or Selenium Familiarity with Agile/Scrum development environments ServiceNow Certified System Administrator (CSA) - preferred ISTQB or equivalent QA certification - preferred Experience with test management tools (e.g., JIRA, Zephyr, TestRail) Knowledge of ServiceNow platform upgrades and release cycle testing Bachelor's degree in Computer Science, Information Systems, or a related field  skills: Attention to Detail - Ability to identify even minor issues or inconsistencies in workflows and configurations Analytical Thinking - Strong problem-solving and root cause analysis skills Team Player - Collaborative approach to working with developers, product owners, and business users Communication Skills - Clear verbal and written communication for defect reporting and documentation Requirements Gathering - Ability to interpret and test against business and technical requirements Time Management - Capable of managing multiple test cycles and deadlines Technical Aptitude - Comfort with navigating platforms like ServiceNow and test automation tools Adaptability - Ability to work effectively in agile and fast-changing environments Quality-Driven Mindset - Commitment to delivering thoroughly tested, high-quality solutions Process Orientation - Understanding of structured QA processes and continuous improvement practices Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.

Title: Director of Human Resources and Office Operations Location: Washington, D.C. (Hybrid) Salary: $130,000 - $150,000 Annually About Our Client Our client is a prominent Washington, D.C.-based nonprofit dedicated to advancing global health equity and human rights. For nearly 60 years, they have championed progressive policies and supported community-based organizations to ensure essential care for all. They are seeking passionate professionals to join their mission-driven team. About the Role Reporting to the President & CEO, the Director of Human Resources and Office Operations will join the Executive Team to lead all HR and office functions. This is a strategic, hands-on role for an adaptable leader who will manage a small team and shape an inclusive, high-performance culture. You will be instrumental in blending big-picture strategy with tactical execution to support the organization's global mission. Responsibilities Partner with executive leadership on HR strategy; manage and mentor the HR, IT, and Operations team. Lead end-to-end talent acquisition, from sourcing and interviewing to onboarding. Oversee employee relations, conflict resolution, and performance management cycles. Manage total rewards strategy, including compensation, benefits, and broker relationships. Direct HR operations (payroll, HRIS, leave admin) and ensure legal compliance. Supervise all office operations, including facilities, vendor management, and commercial insurance. Qualifications Bachelor’s degree in HR, Business, or a related field; SHRM certification preferred. 10+ years of progressive HR experience, with at least 5 years in a leadership capacity. Proven expertise across core HR functions (recruiting, employee relations, performance management, compliance) and operations management skills. Excellent communication skills and proficiency with HRIS, ATS, and payroll systems. Nonprofit and/or international workforce experience is a plus. Other Information This is a hybrid role based in Washington, D.C., requiring 4 days/week in-office. Candidates must be authorized to work in the U.S. A background check is required. Our client is an EOE and strongly encourages applications from people of all backgrounds, especially people of color and persons with disabilities.salary: $130,000 - $150,000 per yearshift: Firstwork hours: 9 AM - 5 PMeducation: BachelorsResponsibilitiesResponsibilities Partner with executive leadership to develop and execute HR strategy while managing and mentoring a small team across HR, IT, and Operations. Lead the end-to-end talent acquisition process, from recruitment and interviewing to hiring and onboarding, to attract and retain top talent. Champion a positive and inclusive workplace culture by providing expert guidance on employee relations issues and conflict resolution. Oversee the total rewards strategy, including compensation analysis, benefits administration, and management of broker relationships. Direct the annual performance management cycle, including the execution of performance reviews and implementation of supporting technologies. Manage all core HR operations, including payroll, HRIS, and leave administration. Develop, implement, and enforce HR policies to ensure compliance with all federal and state employment laws. Direct all office and facilities operations, including vendor negotiations, facilities management, commercial insurance, and supply procurement to ensure an efficient and productive work environment. SkillsHuman ResourcesOperationsHR Team ManagementHR StrategiesEmployee Relations ManagementTotal Rewards ManagementPerformance ManagementHR Information ManagementPayroll ManagementPolicy and ComplianceOffice ManagementADPQualificationsYears of experience: 10 yearsExperience level: DirectorRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

job summary: We are seeking a Microsoft Dynamics Administrator to oversee and support our Microsoft Dynamics 365 environment. In this role, you will be responsible for system configuration, security management, performance monitoring, data integrity, and platform integrations. You will work closely with cross-functional teams to ensure the system meets evolving business needs and follows best practices. This is an excellent opportunity to contribute to the long-term digital strategy of a mission-driven organization while developing deep expertise in Dynamics 365 and the Microsoft ecosystem.   location: Washington, Washington, D.C. job type: Permanent salary: $105,000 - 125,000 per year work hours: 9am to 5pm education: No Degree Required   responsibilities: Configure and maintain Microsoft Dynamics 365 Finance & Operations and Commerce systemsManage user access, roles, permissions, and overall system securityMonitor system performance and implement improvements as neededSupport data migrations, data cleansing, and system integrationsCollaborate with cross-functional teams to gather requirements and deliver solutionsExtend system functionality through custom workflows, entities, forms, and reportsProvide support and training to end-users and stakeholdersStay current on Microsoft Dynamics 365 updates, Office 365 tools, and relevant add-onsContribute to the organization's technology roadmap and platform strategyEnsure adherence to best practices and optimize system usage across departments  qualifications: Bachelor's degree in Computer Science, Information Systems, or related field - OR - equivalent experience (minimum 4 years in Microsoft Dynamics 365 administration)Hands-on experience with Dynamics 365 Finance & Operations and/or CommerceExperience creating and managing custom workflows, forms, reports, and user rolesProficiency with Microsoft Power Platform tools (Power Apps, Power Automate, Power BI) and DataverseStrong understanding of business processes and functional requirementsProficiency in SQL and relational database systems Preferred: Microsoft Dynamics 365 certificationsAdvanced SQL skills for data analysis and troubleshootingExperience with automated data exchanges (EDI, flat files, etc.)Familiarity with SharePoint Online and Microsoft 365 services  skills: Strong experience managing Microsoft Dynamics 365 environments, including Finance & Operations and CommerceProficient in applying patches, updates, and system hotfixes in a structured and controlled mannerSkilled in maintaining and supporting test, development, and production environments, including promoting changes through environments safelyExperience with Microsoft Power Platform (Power Apps, Power Automate, Power BI)Solid understanding of security roles, permissions, and user access management within Dynamics 365Ability to perform data migrations, cleansing, and validation across environmentsProficient in SQL for data analysis, reporting, and troubleshootingStrong collaboration skills for working across IT and business teamsEffective communicator with both technical and non-technical stakeholdersAble to document processes, workflows, and configuration changes clearly and accurately Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.