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job summary: This is a Sales Leadership role, responsible for creating, qualifying, nurturing, winning, and closing new business opportunities with both new and existing clients - ultimately accountable for the winning of opportunities. The Senior Director of Business Development is a part of a larger team (including marketing, sales development representatives, client partners, sales support, etc.) focused on selling services and/or POD teams to CIO/CTO buyers at targeted organizations. Typical areas include Cloud Migration, Data Transformation, Technology Modernization, Product Development, System Integration, and AI/M.   location: ADDISON, Texas job type: Permanent salary: $150,000 - 175,000 per year work hours: 8am to 4pm education: Bachelors   responsibilities: Role and Responsibilities Directly qualify, develop, and close deals that drive $3-4MM calendar year 'New Business' revenue with $8-12MM in TCVSupport the sales revenue forecasting, resource/staffing forecasting and annual budgeting processConduct research into target organizations to uncover power and business needsDrive prospecting/cross-sell/up-sell efforts within current client base and in target customer profiles to generate leads and successfully qualify and identify opportunities for BounteousNavigate client power structures to gain access to key decision makers and uncover valueQualify and nurture opportunities at every stage of the business development funnel: initial engagement, needs assessment, opportunity framing, qualification, proposal creation, close.Develop differentiated win strategies in conjunction with Solution and Competency lead. Manage client interactions and Bounteous competency team members to marry client needs, a strategic vision, and our right-to-winDeliver inspirational and winning proposal and presentations that demonstrate Bounteous differentiation and presents the value of our solutions   qualifications: Experience level: DirectorMinimum 3 years of experienceEducation: Bachelors (required)  skills: SalesData AnalysisBusiness Analysis Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Applications accepted on ongoing basis until filled.

job summary: Randstad Digital's End User Services specialty within Cloud and Infrastructure is responsible for the successful delivery of industry leading client engagements related to Service Desk, Desk side support, Digital Workplace and Contact Center managed services. This senior level Director position is responsible for ensuring service excellence across all assigned engagements, with a strategic focus on Service Level Agreements, contract adherence, client satisfaction, continual service improvement, profit optimization, expansion of services, and cost containment. This role will oversee client engagements and staff through the leadership of a team of Service Delivery Managers. Viable candidates will have significant IT support experience at a Director level, and will have managed multiple concurrent engagements both directly and indirectly through subordinate Service Delivery Managers/team leaders. For immediate consideration send resume to nancy.lewis@randstaddigital.com.  location: Plano, Texas job type: Contract salary: $72.11 - 81.73 per hour work hours: 8am to 4pm education: Bachelors   responsibilities: Required Skills - Experience managing large client engagements (150 resources plus) and experience managing P&L ($15M plus). Experience driving innovation in Workplace Services / End User Support Job Duties - ROLE RESPONSIBILITIES - Position location is flexible and will be jointly agreed upon - Oversee multiple high profile client engagements - Create mutually beneficial partner relationships with clients - Develop, implement, and measure strategic initiatives to improve service excellence and maximize profitability - Regularly review each engagement for contract adherence, service level attainment, reporting requirements, and client satisfaction - Develop senior level relationships with clients, championing business expansion and renewal - Identify new business opportunities and work with Solution Development team and others on validating pricing and Statement of Work (SOW) development - Regularly conduct formal Quality Review Meetings with clients, with a focus on accomplishments, KPIs, action plans, change management, and new opportunities - Champion the Continuous Service Improvement program which includes the analysis of reports and the implementation of solutions that improve service delivery, including the development of new policies, delivery of additional training, and identification of proactive solutions to address potential quality issues - Serve as an escalation point for client and personnel issues - Provide training, guidance and mentoring to Service Delivery Managers in industry best practices as well as company policies and procedures - Drive new ideas, trends and innovation specific to the End User Services space within client environments, in areas such as Digital Transformation and Digital Workplace - Work with Service Delivery Managers: o In the selection of staff o To resolve client issues: o Determine the nature of the issue and its impact to client satisfaction o Determine compliance to the details of the Statement of Work o Determine the action plan to resolve issues - Support negotiations with the client on Statement of Work, engagement scope, and/or terms modification - Obtain formal agreement on the action plan, and assign as necessary - Effectively manages Service Delivery Managers and other direct reports: - Full HR management responsibility, including hiring, coaching, counseling, performance reviews, etc. - Establish training and certification needs - Assist with career planning and personnel development - Promote team building and resolve personnel issues - Develop, implement, and measure retention programs for SDMs and engagement staff - Assist Service Delivery Managers with weekly forecast reporting and ensure forecasts are submitted on schedule - Review actual revenue and cost with Service Delivery Managers and report variances, following established procedures - Develop, implement and monitor Employee Recognition programs - Implement and measure compliance with Randstad Digital and ITIL Best Practices where applicable - Collaborate with sales teams, recruiting teams, peers and other company leadership - Partner with Account Executives and Branch Management to: - Profitably grow the business - Keep apprised of customer changes and business needs - Share operational successes and opportunities information - Include in quarterly quality review meetings - Serve as End User Services and Digital Workplace resource to the sales and account teams Job Requirements - REQUIREMENTS - Graduate of an accredited college or university or equivalent business experience - Minimum ten years IT Support Management or Client Engagement experience in a multi-location environment - Significant experience and familiarity with end user support management, service level management, contractual compliance, financial management, scope management, customer service and executive level communications - Significant experience in IT support organizations, especially IT Service Desk or related end user support operations - Deep understanding of End User Services best practices and industry trends (such as Digital Transformation, Cloud Technologies and/or Digital Workplace) - Some travel is expected, but typically less than 15% of time is expected. - Significant experience and familiarity with Service Desk/Desktop operations and KPIs - Minimum five years' experience managing budgets - Experience working in an outsourcing environment - Experience building and managing multi-level teams (i.e., a manager of managers) - strong teamwork, leadership, and employee motivational skills - Demonstrated analytical and problem solving skills - Ability to effectively communicate with all levels of the company, clients and other contracts - Excellent organizational and follow-up skills with strong attention to detail - Excellent verbal and written communication skills - Outstanding customer management skills - Broad based IT operations experience including knowledge of Help Desk, Desktop Support, Data Center, Network, Telecom and other associated IT Services - Must be motivated, adaptable, flexible, and able to produce quality results in an evolving, fast paced environment - Extensive understanding of Service Desk metrics and Best Practices; ability to utilize metrics to identify opportunities for training and process improvement - Extensive experience in report development, presentations and trending analysis - Understanding ITIL practices, with certification preferred - Demonstrated experience in continuous improvement initiatives, root cause analysis and project management Desired Skills & Experience - 5 years experience managing staff of 200 plus, 5 years experience managing $15M plus P&L and deep understanding of tech trends in Workplace Services   qualifications: Experience level: DirectorMinimum 5 years of experienceEducation: Bachelors  skills: DirectorCritical ThinkingDesktop SupportHelpdesk Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Applications accepted on ongoing basis until filled.

job summary: Senior Payroll Specialist Currently working with a global 1300+ person service based company that is very profitable, growing and looking for someone with strong Workday knowledge that can support their multi-state payroll processing, systems projects, and automation initiatives as they continue to scale the business. Qualified candidates will have 5+ years of payroll experience including strong Workday knowledge. Please apply for more information.   location: Coppell, Texas job type: Permanent salary: $85,000 - 110,000 per year work hours: 9 to 5 education: No Degree Required experience: 5 Years   responsibilities: Job Description As a Senior Payroll Specialist, you will support the organization's payroll functions, ensuring pay is processed on time, accurately, and in compliance with government regulations. You will also contribute to process enhancement efforts, including helping to identify system best practices for the payroll function. What you'll do Implement, maintain, and review payroll processing systems to ensure timely and accurate processing of payroll transactions including salaries, benefits, garnishments, taxes, and other deductions.Develop processes and quality assurance programs to support expanding complexity of payroll, including international payroll, dual citizen payroll, multiple company payrolls, and new business set ups, maximizing the use of HRIS for all payroll processes to maintain high service levels as headcount increases.Ensure local taxation set up for all team members in partnership with HR Compliance.Collaborate cross functionally with Accounting, Treasury, Compliance, and other areas of the business as needed.Research & analyze sophisticated matters regarding international / federal / state compliance.Ensure compliance with international, federal, state, and local payroll, wage, and hour laws and best practices in partnership with HR Compliance.May serve as payroll partners' contact for all wage payment, tax, and invoicing items.Execute and/or serve as QA for international payrolls with optimization of vendor and HRIS support.Support payroll processing.Partner with key stakeholders including Compensation, Accounting, Legal and external equity vendor to process equity vesting payrolls, ensuring accurate and timely taxation.Execute payroll quality assurance and year-end tax requirements, maximizing the external partnerships and HRIS where possible.Prepare and maintain accurate records and reports of payroll transactions.Facilitate audits by providing records and documentation to auditors.Identify and recommend updates to payroll processing software, systems, and procedures.Assess special tax implications needed for new company setup in multiple countries and all states.Complete dual citizen payroll setups and transactions in conjunction with the Systems team.Partner with the Compliance team for tax filings, year-end processes, and assessment of new payroll.Manage payroll vendor relationships including budgeting and invoicing.Serve as a payroll lead in partnership with the Systems team for new setups and efficiencies in Workday.Maintain strategic partnerships with external tax partners.Serve as the backup to other Payroll Specialist(s) and Senior Payroll Specialist(s).   qualifications: Qualifications: Extensive knowledge of the payroll function including preparation, balancing, internal control, and payroll taxes.Experience with Workday.Ability to work independently and in a team setting in a remote environment.Thorough, proactive, and capable of efficiently handling multiple tasks, projects, and deadlines, and able to shift as priorities change.Strong analytical and problem-solving skills.Ability to balance risks and make sound decisions.Strong leadership behavior.Proficient with Microsoft Office Suite or related software, especially Excel.Proficient with HRIS and payroll software, preferably Workday and ADP solutions.Ability to work both independently with minimal supervision as well as in a cross functional team.Proven ability to maintain a high level of confidentiality with data and sensitive materials.Ability to be flexible in a fast-paced environment.Knowledge of multi-state payroll laws.International payroll experience.Excellent knowledge in implementation, custom reporting, and production problem resolution for Payroll.Proven verbal and written communication skills.  skills: Payroll - 500+, Workday Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Applications accepted on ongoing basis until filled.