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job summary: Our enterprise client has an IMMEDIATE opening for a temp to perm Zoom Engineer with experience with Contact Center experience. The ideal candidate will have several years of hands on support experience with Zoom products, phone and video conference and will be responsbile for troubleshoooting, install of equipment. Will take direction from Senior Telecom Manager and be able to work independently with little oversight. Must be in office 3 to 4 days a week, temp to perm.   location: Bedford, Texas job type: Contract salary: $30 - 40 per hour work hours: 8am to 4pm education: Bachelors   responsibilities: Duties include adding, moving and changing telephone systems and providing support to all enterprise locations. Candidate will have experience supporting Zoom phone systems as well as Contact Center Will work cross-organizationally to set-up and/or resolve Level 1 to level 3 issues with the Zoom network infrastructure team, call recording teams or call routing teams. Designing system layouts/configurations and planning new product implementations including pricing for new projects to meet business needs are also included in the responsibilities. Qualifications: 1 to 4 years of experience supporting Zoom Products Knowledge of Zoom systems across a multi-site environmentKnowledge of carrier services and interfacesExperience with problem solving, trouble shootingExperience and willingness to mentor and motivate others and work well within and across teamsstrong interpersonal skills, both oral and writtenstrong organizational skillsAbility to think outside the boxProficient with MS Office Applications, Windows Operating System Required Skills: 1 to 4 years of IT experience 2+ years of Unified Communications 3+ years of Zoom Excellent written and verbal comm skills MUST COMMIT TO BEING IN OFFICE 3 TO 4 DAYS A WEEK IN FORT WORTH 76155 TEMP TO PERM AFTER 4 TO 7 MONTHS   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors  skills: Data CenterDesign EngineerDATACENTERElectrical EngineeringControlsElectrical EngineeringPCB Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.

job summary: Our AV Systems Design Engineer/Programmers focus on supporting our Control System hardware and software solutions. Control Systems Programmers create code for control systems solutions and conduct systems design for control systems in audio visual applications. They also provide phone and onsite technical support, conduct control system commissioning, and support control systems product training. Responsibilities: Development of control system solutions.Support of our Control System Solutions.Technical support of control system products and applications.Onsite support and commissioning of control systems.Control System design.Collaborate with technical managers, sales managers and AV system design engineers to ensure that programmed solutions meet customer expectations.Author and maintain service estimates and scope of work documentation for programming projects.Some travel will be required (20-35%) Qualifications: 5+ years of experience programming control systems for use in Audio/Video systems. REQUIRED5+ years of experience in designing control systems for use in Audio/Video systems REQUIRED3 + years of experience programming in Python or other object-oriented languageExperience on Developing and Servicing AV System Solutions is a plus.Experience working with computer networks other IT solutions a plus.Experience working with graphical image editing tools for UI design is a plus.Experience working with REST APIs used by AV resources is a plus.Experience with development and testing AV device control modules is a plus.US Government Security Clearance preferred.Excellent communication and presentation skills, (written and verbal).attention to detail, highly organized, computer literate.Ability to work well in a fast-paced professional office environment.Some travel will be required.   location: Irving, Texas job type: Permanent salary: $120,000 - 170,000 per year work hours: 8am to 4pm education: Bachelors   responsibilities: Our AV Systems Design Engineer/Programmers focus on supporting our Control System hardware and software solutions. Control Systems Programmers create code for control systems solutions and conduct systems design for control systems in audio visual applications. They also provide phone and onsite technical support, conduct control system commissioning, and support control systems product training. Responsibilities: Development of control system solutions.Support of our Control System Solutions.Technical support of control system products and applications.Onsite support and commissioning of control systems.Control System design.Collaborate with technical managers, sales managers and AV system design engineers to ensure that programmed solutions meet customer expectations.Author and maintain service estimates and scope of work documentation for programming projects.Some travel will be required (20-35%) Qualifications: 5+ years of experience programming control systems for use in Audio/Video systems. REQUIRED5+ years of experience in designing control systems for use in Audio/Video systems REQUIRED3 + years of experience programming in Python or other object-oriented languageExperience on Developing and Servicing AV System Solutions is a plus.Experience working with computer networks other IT solutions a plus.Experience working with graphical image editing tools for UI design is a plus.Experience working with REST APIs used by AV resources is a plus.Experience with development and testing AV device control modules is a plus.US Government Security Clearance preferred.Excellent communication and presentation skills, (written and verbal).strong attention to detail, highly organized, computer literate.Ability to work well in a fast-paced professional office environment.Some travel will be required.   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors (required)  skills: Professional Engineercontrol systems (5 years of experience is required)AV (5 years of experience is required) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.

job summary: Job Summary: The IT Problem Management Specialist plays a critical role in identifying, analyzing, and resolving recurring incidents within the IT environment. This role focuses on minimizing customer impact and reducing the volume of support requests by addressing the root causes of incidents and preventing their recurrence. The IT Problem Management Specialist collaborates with product owners, support partners, and other key stakeholders to drive efficient problem resolution and ensure continuous improvement in service delivery. ? Key Responsibilities: o Incident Analysis: o Analyze incident records to identify patterns, trends, and root causes of recurring issues. o Conduct detailed investigations of major incidents to identify underlying problems and areas for improvement. ? Problem Resolution: o Work closely with product owners and support partners to develop and implement solutions to recurring problems. o Coordinate with various IT teams to ensure that permanent fixes are implemented and verified. ? Collaboration and Communication: o Facilitate meetings with product owners, support partners, and other stakeholders to discuss problem management activities and progress. o Communicate effectively with IT teams and stakeholders to ensure alignment and understanding of problem management processes and goals. ? Documentation and Reporting: o Maintain detailed records of problem investigations, resolutions, and known errors. o Generate regular reports on problem management activities, including metrics on incident reduction, root cause analysis, and problem resolution times. ? Continuous Improvement: o Identify opportunities to improve the problem management process, tools, and methodologies. o Develop and implement strategies to proactively identify and address potential problems before they impact customers. ? Customer Impact Reduction: o Focus on minimizing customer impact by reducing the frequency and severity of incidents. o Work towards reducing the volume of calls and chats by addressing the root causes of incidents. ? Knowledge Management: o Contribute to the creation and maintenance of knowledge base articles to support the IT service desk and endusers. o Share lessons learned from problem management activities with the broader IT team. Job Requirements: Education and Experience: Bachelor's degree in Information Technology, Computer Science, or a related field. 3-5 years of experience in IT problem management, incident management, or a similar role. Experience working in a service desk environment is highly desirable. Technical Skills: strong analytical skills with the ability to identify patterns and trends in incident data. Proficiency in ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Knowledge of ITIL processes, with ITIL Foundation certification preferred. Soft Skills: Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams. strong problem solving abilities with a focus on finding long term solutions. Ability to manage multiple priorities and work under pressure in a fast paced environment. Additional Requirements: strong understanding of IT infrastructure, applications, and related technologies. Experience in root cause analysis and the ability to drive corrective actions. Demonstrated ability to reduce incident volume and improve service levels through effective problem management practices. Preferred Qualifications: ITIL Practitioner or Intermediate certification. Experience in a largescale IT environment. Familiarity with Agile and DevOps methodologies. Working Conditions: Fulltime position with occasional on call responsibilities as required. May involve working outside regular business hours to resolve critical issues. This job description outlines the essential duties and requirements of the IT Problem Management Specialist role. The role requires a proactive approach to problem solving, strong collaboration skills, and a commitment to minimizing customer impact through effective problem management.  location: Irving, TX 75062, Texas job type: Contract salary: $34 - 36 per hour work hours: 8am to 4pm education: Bachelors   responsibilities: Job Summary: The IT Problem Management Specialist plays a critical role in identifying, analyzing, and resolving recurring incidents within the IT environment. This role focuses on minimizing customer impact and reducing the volume of support requests by addressing the root causes of incidents and preventing their recurrence. The IT Problem Management Specialist collaborates with product owners, support partners, and other key stakeholders to drive efficient problem resolution and ensure continuous improvement in service delivery. ? Key Responsibilities: o Incident Analysis: o Analyze incident records to identify patterns, trends, and root causes of recurring issues. o Conduct detailed investigations of major incidents to identify underlying problems and areas for improvement. ? Problem Resolution: o Work closely with product owners and support partners to develop and implement solutions to recurring problems. o Coordinate with various IT teams to ensure that permanent fixes are implemented and verified. ? Collaboration and Communication: o Facilitate meetings with product owners, support partners, and other stakeholders to discuss problem management activities and progress. o Communicate effectively with IT teams and stakeholders to ensure alignment and understanding of problem management processes and goals. ? Documentation and Reporting: o Maintain detailed records of problem investigations, resolutions, and known errors. o Generate regular reports on problem management activities, including metrics on incident reduction, root cause analysis, and problem resolution times. ? Continuous Improvement: o Identify opportunities to improve the problem management process, tools, and methodologies. o Develop and implement strategies to proactively identify and address potential problems before they impact customers. ? Customer Impact Reduction: o Focus on minimizing customer impact by reducing the frequency and severity of incidents. o Work towards reducing the volume of calls and chats by addressing the root causes of incidents. ? Knowledge Management: o Contribute to the creation and maintenance of knowledge base articles to support the IT service desk and endusers. o Share lessons learned from problem management activities with the broader IT team. Job Requirements: Education and Experience: Bachelor's degree in Information Technology, Computer Science, or a related field. 3-5 years of experience in IT problem management, incident management, or a similar role. Experience working in a service desk environment is highly desirable. Technical Skills: strong analytical skills with the ability to identify patterns and trends in incident data. Proficiency in ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Knowledge of ITIL processes, with ITIL Foundation certification preferred. Soft Skills: Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams. strong problem solving abilities with a focus on finding long term solutions. Ability to manage multiple priorities and work under pressure in a fast paced environment. Additional Requirements: strong understanding of IT infrastructure, applications, and related technologies. Experience in root cause analysis and the ability to drive corrective actions. Demonstrated ability to reduce incident volume and improve service levels through effective problem management practices. Preferred Qualifications: ITIL Practitioner or Intermediate certification. Experience in a largescale IT environment. Familiarity with Agile and DevOps methodologies. Working Conditions: Fulltime position with occasional on call responsibilities as required. May involve working outside regular business hours to resolve critical issues. This job description outlines the essential duties and requirements of the IT Problem Management Specialist role. The role requires a proactive approach to problem solving, strong collaboration skills, and a commitment to minimizing customer impact through effective problem management.   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors  skills: ManagerManager Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.