Are you looking for the next steps in your Customer Service career? Take that first one by applying to be a Customer Service Representative. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience in one or more experience in a related position. salary: $17 - $18.5 per hourshift: Firstwork hours: 8 AM - 4 PMeducation: High` SchoolResponsibilitiesThis position’s primary responsibility is quality control. Tactical Team members review agent phone notes daily for any corrections needed and approve check reissue requests to meet SLA requirements from clients. In addition, the Tactical Team is responsible for specific client and audit requests when necessary. • Perform SR callback requests received from client services • Perform any audit or reporting tasks requested by the client • Perform quality control and approval of check reissue requests/supplemental payments • Review call notes daily and provide feedback for corrections and coaching to supervisorsSkillsTelephone EtiquetteCustomer ServiceBasic Computer SkillsActive ListeningEmpathyBasic Software SkillsTyping SkillsCUSTOMER ORDERS/SALESQualificationsYears of experience: 0 yearsExperience level: Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.