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I am hiring for Patient Support Representatives to support our healthcare client in Lakeland, FL! This is a fully onsite position. You must be able to pass a drug test and background check.  They are offering $15.5/hour but this will likely increase once you convert to perm. Start date is likely in 2-3 weeks. Please apply through here if interested or email me directly at megan.hughes@randstadusa.com with the subject line "Lakeland Customer Service Applicant."salary: $15 - $15.5 per hourshift: Firstwork hours: 11:30 AM - 8 PMeducation: High SchoolResponsibilities Support inbound and outbound phone lines for the pharmacy Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail Accurately and completely capture information and update systems appropriately Be flexible, organized and able to comply with constantly changing program business rules Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution Provide first call resolution where possible.  Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient’s satisfaction. Provide availability, tracking and shipping information for patient’s medication as needed Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers in a prompt, courteous and professional manner ensuring compliance with state and federal regulations. Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices. Execute day-to-day operations specific to the assigned program(s). Maintain patient confidentiality at all times. SkillsCall Center (1 year of experience is required)QualificationsYears of experience: 0 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

Are you a master of communication with a passion for problem-solving? Do you thrive in a whirlwind of activity where every interaction is an opportunity? If yes, then we want YOU on our team! As a Customer Service Representative, you'll be the frontline hero, championing our company values and ensuring every customer leaves with a smile. From tackling tricky inquiries to spearheading special projects, you'll be the go-to guru for all things service-related. Plus, with opportunities to grow and innovate, your journey with us will be anything but ordinary.salary: $17.49 - $17.5 per hourshift: Firstwork hours: 8 AM - 8 PMeducation: High SchoolResponsibilities Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner.  Participates in special projects as assigned. Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures. Responds to the service needs of policy owners, general agents, producers, field personnel and home office employees,  maintaining ownership until completed Acts as primary service contact for customer. Provides technical guidance, information and procedural advice on a variety of customer service issues requiring knowledge of products and services. Identifies, recommends, and implements conservation approaches to enhance asset retention and improve persistency. Responds to telephone or electronic inquiries. Handles all service requests from customer within service standards. May need to conduct research to complete service request. Monitors service activity, prepares service reports and troubleshoots technical problems. Assists in processing policy level transactions within level of authority. Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner. Participates in special projects as assigned. Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures SkillsCall Center SupportTelephone EtiquetteEmpathyActive ListeningCall CenterQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

Randstad has an exciting opportunity currently available in the Tampa, Florida area!  One of our clients, a well-known Healthcare Services company, is looking for Administrative/Customer Service Clerks to join this team.   ***This position is in Tampa, Florida.  Interested candidates must be comfortable commuting to Tampa and working onsite.***  salary: $18.5 - $19 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities A combination of data entry, scanning and call center duties Calling members to complete health assessments over the phone  When forms are mailed backed they are scanned and checked for completeness and make follow up calls to the members as necessary Typically completing 20 forms/day over the phone The health assessments have 36 questions and take about 8 minutes to complete Primarily dealing with Medicaid members with chronic issues bilingual - Spanish  SkillsData EntryTyping SkillsActive ListeningFollow-upBasic Software SkillsBasic Computer SkillsMS OfficeMaintaining RecordsOrganizational SkillsTime ManagementSpanishOral CommunicationCall CenterCustomer ServiceQualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.