help desk representative salaries in charlotte, north carolina

Randstad is supporting a financial firm who is looking to hire a Technical Helpdesk Associate to support their clients with their commercial credit card programs by providing technical assistance through phone, email, and chat to ensure a positive client experience with our online commercial card management platforms. The Technical Helpdesk Associate regularly addresses client issues by listening to clients, troubleshooting potential root causes of issues and determining the appropriate course of action with the goal of final issue resolution and maximum client satisfaction. This is a key client support role that works closely with our account management teams and is a team orientated position. If you or anyone in your network could benefit from this opportunity, please consider applying today!salary: $27.14 - $27.15 per hourshift: Firstwork hours: 8 AM - 8 PMeducation: BachelorsResponsibilities Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support. Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information. SkillsCustomer ServiceHelp DeskCall Center SupportTelephone EtiquetteTroubleshootingServiceNowEmailChatQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

Are you a tech-savvy problem solver who thrives in a team-oriented environment? Randstad is supporting a financial firm who is looking for a Technical Helpdesk Specialist to support their premier commercial and Federal Government credit card programs. In this role, you’ll be a critical partner in ensuring our clients successfully navigate and manage their online commercial card platforms.salary: $27.14 - $27.15 per hourshift: Firstwork hours: 8 AM - 4:30 PMeducation: BachelorsResponsibilities Serve as the primary point of contact for Federal Government and commercial clients, providing expert technical assistance via phone, email, and chat. You will support the management of online commercial card platforms, ensuring a seamless and positive user experience. Actively listen to client concerns to diagnose root causes and determine the most effective course of action. Your goal is to achieve final issue resolution while maintaining maximum client satisfaction and platform integrity. Perform complex record-keeping tasks, including entering new account data, updating existing account information, and recording high-volume transactions. You will receive, classify, and summarize sensitive documents to ensure all records are accurate and current. Work within a team-oriented environment, partnering closely with account management teams to support large-scale credit card programs and provide essential administrative reporting. Successfully navigate and maintain post-employment screening requirements administered by the General Services Administration (GSA), including comprehensive criminal and background checks necessary for supporting federal accounts. SkillsCall Center SupportHelp deskComputer SkillsTroubleshootingTechnical SupportQualificationsYears of experience: 4 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Randstad is looking for position Loan Servicing Representative 1 who is Experience in Loan Servicing within: Auto Mortgage Consumer Commercial - MS Excel – intermediate level skills (pivot tables/ vlookups) - strong mathematical skills - (ability to calculate manual discounts) - understanding of AP/ AR operations - Attention to detail – critical for success in role  Shift Days/Hours:  Monday - Friday, 8:00am - 5:00pm  salary: $18 - $20 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilities- Send emails to request funding through internal portal - Enter details into systems of record to initiate funding, perform data accuracy reviews, and provide remittance - Perform reconciliation and research actions - Provide coverage on the teams shared services inbox SkillsLoan ProcessingLoan AdministrationLoan ReviewQualificationsYears of experience: 0 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.