help desk representative

Do you have experience assiting end users with technical questions?  Do you enjoy problem solving and troubleshooting? Randstad Central Delivery is now hiring in Columbus, OH for Help Desk Reps!   The role will pay $21.00 an hour and is a long term opportunity with a leading financial firm! Randstad offers weekly pay, direct deposit and health benefits! salary: $20.99 - $21 per hourshift: Firstwork hours: 6 AM - 10 PMeducation: High SchoolResponsibilitiesLOCAL CANIDATES ONLY,  AS THIS IS AN ONSITE ROLE The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. Answers incoming calls, tracks all information in a call tracking system. Provides investigation, diagnosis, resolution and recovery for hardware/software problems  Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software Pay: $21.00 Duration: At least a 6 months temp-hire Hours: Must be flexible to work a shift Mon-Sun 6AM-10PM Call Center roles are NOT work from home/remote positions! The essential functions of this role include:working weekendsSkillsHelp desk (1 year of experience is required)Call Center Support (1 year of experience is required)Problem Solving (1 year of experience is required)QualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Our client is hiring for several Customer Support positions on their Credit Card Non-Fraud team. This is a great opportunity to get your foot in the door with a major player in the financial field. If you are a customer service professional and available to work in the San Antonio office, please consider applying for this opportunity.salary: $17.99 - $18 per hourshift: Secondwork hours: 11 AM - 8 PMeducation: High SchoolResponsibilities Handling high volume of incoming calls daily (about 50 calls per day, can increase or decrease depending on volume)  Will not handle fraud work, should you encounter a fraud call, you will transfer to the appropriate team Only taking claims submitted through the phone, not looking for cases via other channels/queues May have to make calls to retailers or business partners with customer on the phone Please ensure talent are aware that this is a call center environment and ensure they know that will require them to be tied to a phone and graded on schedule adherence. SkillsVerbal CommunicationResponsivenessBasic Software SkillsWritten CommunicationCustomer ServiceHelp DeskTechnical Support (2 years of experience is required)Multi-taskingDecision MakingBanking OperationsQualificationsYears of experience: 2 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Randstad in partnership with The Hanover Insurance Group are actively hiring multiple Helpdesk Associates to join their Commercial Lines Customer Service Center team on a temp to perm contract. The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offers a collaborative environment that fosters development and growth. Within specific guidelines, as a Helpdesk Associate in the Commercial Lines Customer Service Center; you are responsible for providing timely, quality service to Agents and Policy Holder’s in a multi-state territory.  This includes answering inbound calls in a high volume capacity with expectation of following up with direct information that was requested. Responsibilities: High volume Inbound calls from Commercial lines policy owners and agents.Handles incoming requests from customers and Agents regarding billing questions (i.e. misapplied funds, billing breakdowns, etc.), policy change requests. Enters information into multiple rating and policy issuance systems.Maintains accurate manual and procedural information.Assists in the documentation of activities using agency management techniques, procedures and systems. Reviews data for completeness and gathers missing information.Assists with the identification of opportunities for modified/additional insurance coverage and presents the opportunity DSAs.Completes certificate of insurance and ID card requests within service level expectations. Skills: Customer ServiceCall Center SupportTelephone EtiquetteWritten CommunicationOral Communication Qualifications: Years of experience: 1 yearExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).