help desk representative

job summary: Are you a proactive and customer-focused IT professional with a solid background in desktop support and a strong command of ServiceNow? We're seeking a skilled Onsite Service Desk & Applications Support Technician to join our IT team. In this dynamic role, you'll be the go-to person for technical assistance, resolving both hardware and software issues for our internal users, while also playing a key role in supporting and enhancing our ServiceNow application. This is an excellent opportunity for someone who thrives in a hands-on environment, enjoys a blend of traditional service desk duties, direct desktop support, and dedicated ServiceNow application support. If you're passionate about providing top-notch customer service and eager to contribute to IT operations and improvements, we encourage you to apply! Client offers health insurance (medical, dental, and vision)   location: Irvine, California job type: Permanent salary: $70,000 - 80,000 per year work hours: 8am to 5pm education: High School   responsibilities: Desktop & End-User Support (Onsite - ~70%): Provide prompt and professional technical support for incoming requests via ticketing system or in-person. Troubleshoot and resolve hardware, software, and network connectivity issues for desktops, laptops, and peripheral devices (printers, scanners, handheld devices). Support Windows 11 migration and provide ongoing support for Windows OS, Microsoft 365, and common enterprise applications. Provide specialized support for warehouse and production facilities, including handheld scanners and Zebra printers. Assist the Customer Service Center with applications like NICE, ERP, Teams, and Outlook. Install, configure, and maintain desktop operating systems and software. Audit user accounts, permissions, and group memberships in Active Directory using tools like AD Manager and AD Audit. Set up laptops for new users, including MFA setup and software installations. Responsible for IT asset inventory management and tracking. Engage with vendors and service providers as needed. Occasional travel to other office locations may be required. ServiceNow & Administrative Support (~30%): Submit tickets for ServiceNow application enhancement requests. Collaborate with the ServiceNow team on QA and testing of enhancements in DEV and after instance patching/upgrades. Create and upload Knowledge Articles into ServiceNow. Set up user profiles in ServiceNow, including creating filters and favorites for reporting and dashboards. Distribute Major Incident Root Cause Analysis templates. Maintain Standard Operating Environment (SOE) documentation. Provide guidance to the L1 support team where needed. Pull reports and modify dashboards within ServiceNow. Participate in IT projects as needed. #LI-AR2   qualifications: 1-3 years of experience in IT support, help desk, or desktop support roles. Strong knowledge of ServiceNow, with proven experience beyond just ticketing, including pulling reports, modifying dashboards, entering enhancement requests, and assisting with enhancement testing in DEV. Strong knowledge of Microsoft Windows OS (including Windows 11), Office 365, and Microsoft Teams. Proficient in supporting common desktop applications. Experience with MFA setup and troubleshooting. Strong knowledge of Active Directory (AD Manager & AD Audit) for auditing user accounts, distribution lists, etc. Basic networking skills. Experience with remote support tools (Bomgar preferred). Excellent troubleshooting and problem-solving skills. Strong verbal and written communication abilities. Strong organization and prioritization skills. Customer-focused mindset with the ability to remain calm under pressure. Ability to set up laptops for new users. Ability to track IT inventory. Ability to document tickets and resolutions comprehensively. Ability to work onsite and occasionally after-hours/weekends.  skills: Operating Systems: Microsoft Windows OS (Windows 11), PC Operating Systems. Applications & Platforms: ServiceNow (ticketing, reporting, dashboards, filters, enhancements, testing), Office 365, Microsoft Teams, NICE application, ERP, Outlook, Common Desktop Applications. Hardware Support: Desktops, Laptops, Printers (warehouse/end-user), Scanners (handheld), Zebra Printers, PC Hardware Maintenance, IT Asset Inventory. Networking: Basic Networking, WiFi Connectivity. Directory Services: Active Directory (AD Manager, AD Audit). Security: MFA Setup & Troubleshooting. Support Tools: Remote Support Tools (Bomgar), Ticketing Systems. Documentation & Processes: Knowledge Article Creation, SOE Document Maintenance, Standard Operating Procedures, Root Cause Analysis. Soft Skills: Troubleshooting, Problem Solving, Communication (Verbal & Written), Customer Service, Organization, Prioritization, Collaboration, Adaptability, Calm Under Pressure, Mentoring (L1 guidance). Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Join a mission-driven healthcare team in Somerville, MA where your customer service skills directly impact patients and families. This weekday-only role offers steady hours (no weekends or late shifts), a supportive and collaborative team environment, and the chance to be part of meaningful patient experiences every day. Whether you're passionate about healthcare, technology, or simply helping others, this is a great opportunity to grow your career while making a difference.salary: $19 - $19.5 per hourshift: Firstwork hours: 9 AM - 5:30 PMeducation: High SchoolResponsibilitiesWhat You’ll Do: Deliver professional and efficient patient support via phone, email, and online messaging. Assist patients and authorized family members with account setup, login issues, and troubleshooting technical problems. Escalate complex inquiries to the appropriate teams when necessary. Participate in projects focused on improving service desk operations and customer communication. Collaborate with colleagues to enhance department efficiency and the overall patient experience. What We’re Looking For: High school diploma required; prior healthcare experience is a plus. Customer service or patient services experience (phone experience mandatory). Proficiency with computers, web browsers, and mobile devices (smartphones/tablets). Familiarity with customer service applications (e.g., ServiceNow, Service Manager) is a plus. Bilingual or multilingual abilities are a plus. Schedule: Monday to Friday, 9am-5:30pm Why Join Us? This is a great opportunity to gain hands-on experience in healthcare technology while making a meaningful impact on patient care. If you’re a customer-focused professional with a passion for helping others, apply today and take the next step in your career!SkillsTechnical SupportCustomer supportSystems SupportBasic Software SkillsQualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

job summary: Our enterprise client has an in office six month contract for a Level 1 - 2 Help Desk Desktop Support Analyst to support Office 365 and corporate in office and remote users In office everyday Candidate will have 6 months to 2 years experience in IT support and utilizing ticket tracking. Candidate will be supporting computer systems by providing hardware support, software technical support and screening service requests for personal computers and telecommunication equipment.   location: Fort Worth, Texas job type: Contract salary: $20 - 25 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: ESSENTIAL JOB FUNCTIONS Responsible for providing first level support for basic software and hardware issues via phones and hands on support in the officeOffice 365, Virtual Desktop, Windows 10 and Windows 11Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities.Assists in the resolution of application, hardware and software problems.Escalates problems to higher level technical support professionals when necessary.Enters call data into a tracking system Service Now   qualifications: DESIRABLE KNOWLEDGE, SKILLS Knowledge of basic computer hardware and software.Knowledge of the procedures and practices for installing software patches and updates on desktops, laptops,and mobile devices.Ability to troubleshoot basic hardware issues on desktops, laptops and telecommunication equipment.Ability to troubleshoot basic network, software and printing problems.Customer service skills and dedication to customer satisfaction.Ability to complete tasks on time.   skills: One to two years of experience supporting a variety of computer applications and hardware. Preferred Bachelors degree but Associates Degree is acceptable and related IT Support Experience An ITIL Foundations certification may be substituted for the required experience. Candidates will be in the office 5 days a week for a six month contract role, possible extension. Level 1 support combinations of help desk and hands on desktop support. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.