job summary: Under direct supervision, provides technical support for the installation, repair, and maintenance of personal endpoint devices (desktops, laptops, tablets, mobile) and related software/hardware used by employees, contractors, or clients. Handles a range of troubleshooting activities to resolve identified questions, issues and problems with individual and group hardware and software, with special emphasis on issues that may require research and initiative to identify and resolve. Records and reports data about the resolution of specific issues, questions and problems and refers specialized matters to other internal IT teams. location: Pasadena, California job type: Contract salary: $32 - 34 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Provides in-person analytical and technical support for the installation, repair, preventive maintenance, troubleshooting, upgrades, modifications and enhancements to individual workstations, laptops and related hardware / software. Will provide similar support for Apple devices, including Mac desktops, laptops, and smartphones with future support of Linux based computers.Troubleshoots software and hardware questions, issues, problems and failures with workstations, laptops, related hardware / software; this may include more complex and challenging matters that require research and initiative to resolve. Activities include recognition, research, isolation, resolution, and follow-up actions.Screens and diagnoses internal inquiries and work requests for maintenance of computers.Identifies incidents, issues, questions and problems that are beyond the scope of the work group and refer those to higher-level End User Support staff members or to other IS groups.May recommend changes to existing procedures. Works with end users as necessary to assure they know and follow new and existing procedures.Assures that all activities are documented and reported according to IS standards.Regularly follows up with end users to ensure that questions, issues and problems have been resolved to the user's satisfaction.Maintains knowledge of current trends in the development of end user hardware and software.May work with third-party vendors and contractors in handling routine installation, maintenance and use of their products and services. Assists with project mobilization activities; may work with projects having to do with IT infrastructure hardware, as directed.Assists with office moves, consolidations, and closures.Onsite support will be provided in home office as well as remote regional support with some business travel, as needed. qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors skills: Helpdesk (5 years of experience is required)COMPTIA (5 years of experience is required)ITIL (5 years of experience is required)End User Support (5 years of experience is required) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.