help desk representative salaries in boston, massachusetts

job summary: Provide escalated Tier 3 application (LMS) support for reported outages, latency, or performance issuesAct as front-end administrator for customers ensuring operational readiness of all LMS environments to include development, staging, and production environments.Provide consultative SME-level application assistance to product/project teams relative to LMS best practices, capabilities, and current constraints.Facilitate release (promotion/demotion) of completed courseware from various Moodle environmentsAssist with management of 3rd party LMS cartridge deployment, administration, and issuance.Post-Sale Technical Support/Implementation: Act as escalated technical customer support (Tier 3) resource to assist with complex customer issues or in situations when the retention of a strategic account is in jeopardy.Create materials, courseware, and supportive documentation for training external users, as well as sales enablement collateral for internal staff, on digital products/systems.Application Problem Management: Perform issue validation, document steps to replicate, and coordinate the correct resources to affect a timely resolution providing post-mortem follow-up and resolution documentation as needed.Perform UAT to ensure operability/availability within affected application(s).Provide technical assistance and represent business unit during incident management for Tier 1 system outages or issues with major impact to the business (SOR, SEV1, and maintenance) May require "on-call" status.Participate in Change Management and Incident Management activities as warranted.   location: Burlington, Massachusetts job type: Contract salary: $30.00 - 37.75 per hour work hours: 8am to 4pm education: Bachelors   responsibilities: Provide escalated Tier 3 application (LMS) support for reported outages, latency, or performance issuesAct as front-end administrator for customers ensuring operational readiness of all LMS environments to include development, staging, and production environments.Provide consultative SME-level application assistance to product/project teams relative to LMS best practices, capabilities, and current constraints.Facilitate release (promotion/demotion) of completed courseware from various Moodle environmentsAssist with management of 3rd party LMS cartridge deployment, administration, and issuance.Post-Sale Technical Support/Implementation: Act as escalated technical customer support (Tier 3) resource to assist with complex customer issues or in situations when the retention of a strategic account is in jeopardy.Create materials, courseware, and supportive documentation for training external users, as well as sales enablement collateral for internal staff, on digital products/systems.Application Problem Management: Perform issue validation, document steps to replicate, and coordinate the correct resources to affect a timely resolution providing post-mortem follow-up and resolution documentation as needed.Perform UAT to ensure operability/availability within affected application(s).Provide technical assistance and represent business unit during incident management for Tier 1 system outages or issues with major impact to the business (SOR, SEV1, and maintenance) May require "on-call" status.Participate in Change Management and Incident Management activities as warranted.   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors  skills: Technical Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: Our client has an exciting opportunity in thier US based technical support contact center supporting thier internal Japanese customers. If you enjoy connecting with customers and troubleshooting to solve complex professional audio questions, we would love to talk to you about our IT Support Desk team.   location: Framingham, Massachusetts job type: Contract salary: $30 - 50 per hour work hours: 9am to 5pm education: Bachelors   responsibilities: Requirement: bilingual in English and Japanese ESSENTIAL JOB FUNCTIONS/KEY DUTIES AND RESPONSIBILITIES: Technical Support - Much of time will be spent servicing both internal and external customer requests via phone, email and web. Must be resourceful, display excellent decision-making, problem solving and conflict resolution skills, and show a proper amount of empathy for our customers. This person will have direct supervision, but should be able to work independently. Consistently apply customer service communication skills and in-depth knowledge of how to resovle the customer's issue Respond quickly and take ownership of escalated issues and manage product/service outages. Accurately document technical support activity within CRM and other defined business systems. PREFERRED QUALIFICATIONS/REQUIREMENTS: 2+ years of professional experience 2+ years of customer service experience A+ Certification is a plus Technical degree/certification preferred Excellent oral and written communication skills in English and Japanese   qualifications: Experience level: Entry LevelMinimum 2 years of experienceEducation: Bachelors  skills: Helpdesk (2 years of experience is preferred)Desktop Support (2 years of experience is preferred)troubleshoot (2 years of experience is preferred)support desk (2 years of experience is preferred)IT Support (2 years of experience is preferred) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Start: Immediate Location: 55 Fruit Street, Boston, MA Length of Contract: 6 months + extensions Background Check, Drug Screen, Covid Vaccines w/ 1 boster required. This position is 100% Onsite. Looking for resources that can do Windows 8 to 10 migration. Looking for a solid Desktop Support Technician. Good communication skills are a must have.  salary: $22 - $28 per hourshift: Firstwork hours: 8 AM - 4 PMeducation: No Degree RequiredResponsibilitiesDesktop Support / Network Technicians (Intermediate Level) Description Provide end-users technical support of networked devices, printers, desktops, and peripheral devices. Individual will provide deployment, software installation, testing of network connections. Troubleshooting of applications, desktop operating systems, printers and peripherals. strong analytical and problem solving skills. Must be able to lift 25 lbs. They generally hold a Bachelors Degree in healthcare, computer science or other related field and commonly have 3+ years experience.Skillsdesktop support (3 years of experience is preferred)QualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.