job summary: Provide escalated Tier 3 application (LMS) support for reported outages, latency, or performance issuesAct as front-end administrator for customers ensuring operational readiness of all LMS environments to include development, staging, and production environments.Provide consultative SME-level application assistance to product/project teams relative to LMS best practices, capabilities, and current constraints.Facilitate release (promotion/demotion) of completed courseware from various Moodle environmentsAssist with management of 3rd party LMS cartridge deployment, administration, and issuance.Post-Sale Technical Support/Implementation: Act as escalated technical customer support (Tier 3) resource to assist with complex customer issues or in situations when the retention of a strategic account is in jeopardy.Create materials, courseware, and supportive documentation for training external users, as well as sales enablement collateral for internal staff, on digital products/systems.Application Problem Management: Perform issue validation, document steps to replicate, and coordinate the correct resources to affect a timely resolution providing post-mortem follow-up and resolution documentation as needed.Perform UAT to ensure operability/availability within affected application(s).Provide technical assistance and represent business unit during incident management for Tier 1 system outages or issues with major impact to the business (SOR, SEV1, and maintenance) May require "on-call" status.Participate in Change Management and Incident Management activities as warranted. location: Burlington, Massachusetts job type: Contract salary: $30.00 - 37.75 per hour work hours: 8am to 4pm education: Bachelors responsibilities: Provide escalated Tier 3 application (LMS) support for reported outages, latency, or performance issuesAct as front-end administrator for customers ensuring operational readiness of all LMS environments to include development, staging, and production environments.Provide consultative SME-level application assistance to product/project teams relative to LMS best practices, capabilities, and current constraints.Facilitate release (promotion/demotion) of completed courseware from various Moodle environmentsAssist with management of 3rd party LMS cartridge deployment, administration, and issuance.Post-Sale Technical Support/Implementation: Act as escalated technical customer support (Tier 3) resource to assist with complex customer issues or in situations when the retention of a strategic account is in jeopardy.Create materials, courseware, and supportive documentation for training external users, as well as sales enablement collateral for internal staff, on digital products/systems.Application Problem Management: Perform issue validation, document steps to replicate, and coordinate the correct resources to affect a timely resolution providing post-mortem follow-up and resolution documentation as needed.Perform UAT to ensure operability/availability within affected application(s).Provide technical assistance and represent business unit during incident management for Tier 1 system outages or issues with major impact to the business (SOR, SEV1, and maintenance) May require "on-call" status.Participate in Change Management and Incident Management activities as warranted. qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors skills: Technical Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.