help desk representative salaries in tampa, florida

job summary: **Onsite 5 days/week in Tampa, FL. ** OVERVIEW Provide quality day-to-day hands on and remote end user support with a high degree of customer satisfaction and technical expertise. Ability to troubleshoot end user hardware, software, mobile device, and peripheral problems working under moderate supervision. PRIMARY RESPONSIBILITIES Work as part of the Business Technology Infrastructure End User support and engineering team to deploy and maintain Windows desktop operating systems technology solutions in support of identified business needsProvides basic level technical support of end user hardware, software, mobile devices, and peripheralsResponsible for timely ticket resolution and closure Ability to manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinkingRespond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performanceExecute the joiners and leavers process, including imaging, deployment, equipment returns and replacementsMaintain an accurate inventory of all unassigned, deployed, retired and disposed hardware and peripheralsParticipate in root cause analysis on recurring tickets and identify opportunities for automated remediation Demonstrated hands on experience with remote access (VPN, VDI), networking, Active Directory, email, enterprise telephony, and file sharing technologiesProvide basic business level application supportParticipates in special projectsPerforms other duties as assignedMust be willing to work off hours and be part of an on-call rotation. QUALIFICATIONS Associate's Degree in Information Systems or the equivalentMinimum of 1 year of Desktop Support professional work experienceMobile device experience with Apple IOS platformsExpertise with Windows 10 operating systemsKnowledge of enterprise systems configuration management systems (i.e. SCCM)Knowledge of the Microsoft Office Suite Experience working in a highly regulated and secure environmentExcellent oral/written problem solving and customer service skills requiredProactively seeks learning opportunities and is a self-starter. Client maintains a drug-free workplace in accordance with Florida's Drug Free Workplace Law.   location: Tampa, Florida job type: Contract salary: $19.75 - 21.80 per hour work hours: 8am to 4pm education: Associates   responsibilities: Work as part of the Business Technology Infrastructure End User support and engineering team to deploy and maintain Windows desktop operating systems technology solutions in support of identified business needsProvides basic level technical support of end user hardware, software, mobile devices, and peripheralsResponsible for timely ticket resolution and closure Ability to manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinkingRespond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performanceExecute the joiners and leavers process, including imaging, deployment, equipment returns and replacementsMaintain an accurate inventory of all unassigned, deployed, retired and disposed hardware and peripheralsParticipate in root cause analysis on recurring tickets and identify opportunities for automated remediation Demonstrated hands on experience with remote access (VPN, VDI), networking, Active Directory, email, enterprise telephony, and file sharing technologiesProvide basic business level application supportParticipates in special projectsPerforms other duties as assignedMust be willing to work off hours and be part of an on-call rotation.   qualifications: Experience level: Entry LevelMinimum 2 years of experienceEducation: Associates  skills: Desktop Support (2 years of experience is required)Helpdesk (2 years of experience is required)IT Asset Management (2 years of experience is required) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: OVERVIEW Provide quality day-to-day hands on and remote end user support with a high degree of customer satisfaction and technical expertise. Ability to troubleshoot end user hardware, software, mobile device, and peripheral problems working under moderate supervision. PRIMARY RESPONSIBILITIES Work as part of the Business Technology Infrastructure End User support and engineering team to deploy and maintain Windows desktop operating systems technology solutions in support of identified business needsProvides basic level technical support of end user hardware, software, mobile devices, and peripheralsResponsible for timely ticket resolution and closure Ability to manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinkingRespond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performanceExecute the joiners and leavers process, including imaging, deployment, equipment returns and replacementsMaintain an accurate inventory of all unassigned, deployed, retired and disposed hardware and peripheralsParticipate in root cause analysis on recurring tickets and identify opportunities for automated remediation Demonstrated hands on experience with remote access (VPN, VDI), networking, Active Directory, email, enterprise telephony, and file sharing technologiesProvide basic business level application supportParticipates in special projectsPerforms other duties as assignedMust be willing to work off hours and be part of an on-call rotation. QUALIFICATIONS Associate's Degree in Information Systems or the equivalentMinimum of 1 year of Desktop Support professional work experienceMobile device experience with Apple IOS platformsExpertise with Windows 10 operating systemsKnowledge of enterprise systems configuration management systems (i.e. SCCM)Knowledge of the Microsoft Office Suite Experience working in a highly regulated and secure environmentExcellent oral/written problem solving and customer service skills requiredProactively seeks learning opportunities and is a self-starter. Client maintains a drug-free workplace in accordance with Florida's Drug Free Workplace Law. Work Location: 5 days/week onsite 9119 Corporate Lake Dr, Tampa, FL 33634   location: Tampa, Florida job type: Contract salary: $19.75 - 21.80 per hour work hours: 8am to 4pm education: Associates   responsibilities: Work as part of the Business Technology Infrastructure End User support and engineering team to deploy and maintain Windows desktop operating systems technology solutions in support of identified business needsProvides basic level technical support of end user hardware, software, mobile devices, and peripheralsResponsible for timely ticket resolution and closure Ability to manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinkingRespond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performanceExecute the joiners and leavers process, including imaging, deployment, equipment returns and replacementsMaintain an accurate inventory of all unassigned, deployed, retired and disposed hardware and peripheralsParticipate in root cause analysis on recurring tickets and identify opportunities for automated remediation Demonstrated hands on experience with remote access (VPN, VDI), networking, Active Directory, email, enterprise telephony, and file sharing technologiesProvide basic business level application supportParticipates in special projectsPerforms other duties as assignedMust be willing to work off hours and be part of an on-call rotation.   qualifications: Experience level: Entry LevelMinimum 2 years of experienceEducation: Associates  skills: Desktop Support (2 years of experience is required)Helpdesk (2 years of experience is required)asset management (3 years of experience is required)Electronics (2 years of experience is required)IT inventory (3 years of experience is required) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Do you have at least 6 months of RECENT Customer Service/Call Center experience? This could be the perfect opportunity for you! Start date: 6/19/2023 Pay: $17/hr with weekly pay every Friday! Important Note: This is an onsite position,not remote Shift: 9am-5:30pm OR 10am - 6:30pm (Monday - Friday) Training schedule: 10:00am - 6:30pm (training for 3 days)  salary: $17 - $17.01 per hourshift: Firstwork hours: 9 AM - 5:30 PMeducation: High` SchoolResponsibilities Responsibilities:-Interact with customers via telephone to provide information-Process transactions and reply to inquiries about services-Use computer system to track, gather information, and/or troubleshoot customer issues-Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken-Maintain the highest level of customer serviceThe essential functions of this role include: working in a smoke free environment Skills Customer Service (1 year of experience is required)Call Center (1 year of experience is required) Qualifications Years of experience: 1 yearExperience level: Entry Level Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.