help desk representative salaries in tampa, florida

Customer Service Representative  Outbound call center experience is required 100% Remote/Work from home Start date: May 16, 2022 Required to reside within 1 hour of St. Petersburg  Required to stop by St. Petersburg office on the first day to pick up work equipment 6 months assignment with the possibility of extension If you have outbound call center experience, please apply to this job posting and email your resume to abigail.lindauer@randstadusa.com  salary: $18 - $18 per hourshift: Firstwork hours: 8 AM - 8 PMeducation: High` SchoolResponsibilitiesMake 50-80 outbound calls daily to patients for prescription refills Resolve billing issues   Notify customers of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions in the system SkillsTelephone EtiquetteCall Center SupportCustomer ServiceOutbound CallsQualificationsYears of experience: 0 yearsExperience level: Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Do you have experience in administrative or customer service work? You can use both of those skills in this Customer Service Representative position. Randstad Pinellas is currently recruiting for a Customer Service Representative for a company in St. Petersburg, FL. It is a fast-paced environment with a professional team. Position is in St. Petersburg, FL. $16/Hour-1st Shift Available 9am - 6pm M-F Candidates must have at least 1-3 years of customer service experience. Must have exceptional phone and email etiquette skills. Please apply online now and attach your resume!salary: $16 - $16 per hourshift: Firstwork hours: 9 AM - 6 PMeducation: High` SchoolResponsibilities 1 year customer service experience minimum, must be able to provide "white-glove" service to customers Fast Paced Positive Attitude Main job function will be to help find products for the client through a list of vendors. This communication could be over the phone, email, chat, etc. Must be able to multi-task MUST HAVE EXCELLENT ATTENTION TO DETAIL The essential functions of this role include:working in a smoke free environmentSkillsTelephone EtiquetteActive ListeningCUSTOMER ORDERS/SALESCustomer Relationship ManagementAttention to Detail (1 year of experience is required)QualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: Summary: The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Job Responsibilities: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity. May install software or perform hardware testing remotely. Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Basic ability to work independently and manage one's time. Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software. Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software. Education/Experience: Associate's degree in computer related field or equivalent training required. 0-2 years experience required. Walk me through the day to day responsibilities of this the role and a description of the project (Outside of Workday JD): Provides IT support to end users on a variety of issues. Identifies, researches, and resolves technical problems on a limited basis. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Handles computer equipment through all stages of its lifecycle. Essential Functions: - Develops a strong understanding of the business and can relate problems to business impacts. - Understands how to triage and prioritize issues and will escalate problems to management. - Maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives. - Responds to alerts or emergency issues within 15 minutes during normal business hours and when on-call. - Processes and handles requests and orders for computer equipment throughout the lifecycle of the equipment. - Performs other duties as assigned. Additional Responsibilities: Candidate Experience: - Required 1+ year of experience in an IT Service Desk level 1 role (in a Windows network environment), maintaining and diagnosing client workstations, services, applications, and printers. - Required Other Experience in no less than two of the following is required: -Windows OS -Basic Windows networks -Basic Exchange server -Citrix -Working in a Help Desk Environment -Microsoft Office Suite Candidate Skills: - Intermediate Demonstrated interpersonal/verbal communication skills - Intermediate Demonstrated written communication skills - Intermediate Other Manage basic IT process documentation. Must be able to document work and/or incidents using standard formats. Documentation must be grammatically correct, factually accurate, and appropriate to the target audience. - Intermediate Other Provide Service Desk phone and email support as required. Resolve issues by phone or email if possible. Record all Service Desk incidents/requests in the ITSM tracking system. - Intermediate Other Must be able to communicate technical information to management for review and approval both verbally and in writing. - Intermediate Other Must be able to follow written and verbal instructions and adhere to policies and standards. - Intermediate Other Install, maintain, and configure desktop and laptop computer hardware, software, and peripherals, including researching vendor documentation to resolve problems Required Skills/Experience: 1. - Required Intermediate Microsoft Word - Required Intermediate Microsoft Excel - Preferred Intermediate Microsoft Outlook Education Requirement: Required A High School or GED Education Preferred: Preferred An Associate's Degree in a related field or graduate from a technical school in information systems or information technology or related field. Preferred A Bachelor's Degree in a related field will be considered in lieu of work experience Required Certifications: - Preferred Other At least one of the following certifications is preferred - more than one certification or advanced certifications are a plus: -A+ -Network + -Citrix CCA -MCSA 2000 or 2003 -CCNA or CCDA -Basic Unix Administration -CompTIA   location: Tampa, Florida job type: Contract salary: $16.92 - 19.04 per hour work hours: 8am to 4pm education: High School   responsibilities: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity. May install software or perform hardware testing remotely. Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.   qualifications: Experience level: Entry LevelEducation: High School  skills: Helpdesk Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.