help desk representative salaries in chicago, illinois

Job Title: Technical Support Representative (Hybrid Contract) Are you a detail-oriented problem solver with a passion for helping others navigate complex digital platforms? We are seeking a Technical Support Representative for a 6-month contract beginning February 16, 2026. In this role, you will act as the frontline support for internal and external users, troubleshooting software and online platforms to ensure a seamless user experience.The Role Resolve & Troubleshoot: Manage the full lifecycle of support cases via phone, email, and Salesforce. Guide & Educate: Walk customers through technical solutions, provide procedural documentation, and conduct product training for new team members. Collaborate: Act as a liaison between customers and specialized technical teams to escalate and resolve high-level issues. Maintain Excellence: Keep accurate records of interactions and contribute to a positive, proactive team environment. Location & Schedule This is a hybrid position requiring you to be in-office twice per week. We are currently accepting candidates residing in IL, NY, TX, FL, MN, or CA who can commute to our regional hubs (including Riverwoods, Chicago, New York City, Houston, and Los Angeles). Note: This position requires the use of personal computer equipment. What You Bring Education: Bachelor’s degree (MIS or IT preferred) OR a High School Diploma/GED with at least 2 years of experience in a technical support environment. Tech Savvy: grasp of browser and network troubleshooting. Communication: Exceptional verbal and written skills with the ability to explain technical concepts to non-technical users. Adaptability: Ability to manage multiple priorities and adjust quickly to changing processes. To Apply: Please ensure your resume explicitly lists your current location and confirms your availability of personal equipment at the very top of the document.salary: $22 - $23 per hourshift: Firstwork hours: 8 AM - 4 PMeducation: High SchoolResponsibilitiesProvide technical support to internal and external customers on WK products, services, or processes. ·         Troubleshoot and resolve customer and employee issues for Wolters Kluwer products and online platforms. ·         Create and manage cases received through phone, email, and Salesforce cases. ·         Complete routine/daily requests. ·         Manage and complete long-term projects. ·         Manage multiple cases at one time, providing details and updates until resolved. ·         Work with customers to quickly get to the root of their problem. ·         Provide timely and accurate customer feedback. ·         Walk customers through a series of actions to resolve a problem. ·         Follow up with customers to ensure the problem is resolved.SkillsTechnical SupportQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

Are you a closer who thrives on the pavement but hates the "cold" of a typical sales role? We are seeking a high-energy, driven Territory Sales Representative to take over a premiere, high-performing region. This isn't a "start-from-scratch" territory; this desk was managed by the same individual for over 20 years. You aren’t just hunting for leads- you are taking over a legacy of deep-rooted relationships and a client base that already knows our name. This is a Statutory W-2 position, offering you the tax advantages of a business owner with the FICA contribution support of an employee. The Role This is a high-visibility position that requires a mix of relationship management and aggressive sales growth. You will be responsible for: Managing an Established Portfolio: Stepping into a territory with 20+ years of history and maintaining the gold standard of service our clients expect. Driving New Revenue: Identifying opportunities within the existing footprint to upsell and expand our tangible product reach. Face-to-Face Engagement: Moving through the territory daily to meet with clients, demonstrate products, and close deals. Why This Job? Warm Lead Environment: Skip the "introduction" phase—most of your clients have been with us for decades. Statutory W-2 Status: Enjoy the ability to deduct your business expenses on a Schedule C while we pay the employer share of your Social Security and Medicare taxes. Uncapped Potential: A stable territory provides the floor; your hustle provides the ceiling. salary: $66,000 - $90,000 per yearshift: Firstwork hours: 8 AM - 5 PMeducation: No Degree RequiredResponsibilitiesWhat You Bring to the Table Sales Grit: 2+ years of outside sales experience (D2D or B2B). You must have the "drive" to knock on doors and the persistence to close. Tangible Product Success: Proven experience selling physical goods. You’re comfortable managing samples and physically moving product (must be able to lift bags up to 45 lbs). Self-Command: You are a self-starter who doesn't need a manager looking over your shoulder to hit your numbers. Local Expertise: You currently reside in the territory and own a reliable vehicle for daily travel. The essential functions of this role include:manual lifting up to 45lbsSkillsOutside SalesSalesCUSTOMER ORDERS/SALESNew Business SalesTrust - Personal SalesDoor to Door SalesRegional SalesReliable TransportationQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

job summary: This is a high-impact opportunity for a doctoral-level scientist to pivot from the laboratory bench to a strategic commercial role within a fast-growing and globally recognized Contract Research Organization (CRO). The position leverages deep expertise in mouse modeling and gene engineering to forge technical partnerships that accelerate drug discovery and preclinical development. This role is designed for a discerning scientist who possesses the drive to translate complex biological capabilities into quantifiable business growth and improved patient outcomes.   location: Telecommute job type: Permanent salary: $105,000 - 110,000 per year work hours: 9 to 5 education: Doctorate   responsibilities: Execute targeted outreach and lead generation strategies to identify and secure new business opportunities within the assigned territory, ensuring the achievement of corporate revenue milestones.Serve as a subject matter expert in gene targeting principles and preclinical pharmacology, effectively communicating technical value propositions to prospective biopharmaceutical partners.Manage the full business development lifecycle, from initial cold outreach and "networking lunches" to complex contract negotiations and final execution.Represent the organization at industry conferences and trade shows, providing critical feedback to leadership regarding competitive landscapes, emerging prospect needs, and product development opportunities.Collaborate with marketing and technical teams to enhance brand visibility and ensure the organization remains the partner of choice for innovative therapeutic discovery.  qualifications: Required: Ph.D. in Immunology, Pharmacology, Biology, or a closely related bioscience field.Significant, hands-on "wet lab" experience specifically involving mouse models and practical scientific research.A documented publication list demonstrating scientific rigor and contribution to the field.A primary interest in transitioning from bench research to a high-activity business development environment, including a willingness to engage in direct outreach (calls/emails) and networking.Ability to travel locally to visit clients and attend regional industry events. Preferred: Fluency in Mandarin is considered a significant asset for internal and external collaboration.Preference is given to candidates with direct academia-to-industry transition profiles rather than those with extensive prior management or lab setup backgrounds. #LI-AO1   skills: Oncology, Immunology, Pharmacology, Biology, In Vivo, Pharmaceutical Representative, Evidence Generation Planning Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.