help desk representative salaries in chicago, illinois

We are seeking a proactive, detail-oriented Customer Service Representative (CSR) to join our dynamic Agent Support team. This role acts as the first point of contact for licensed agents selling our insurance products and services—internally and externally. You will serve as a liaison and advocate for agents, providing responsive, knowledgeable, and solution-focused support to ensure a seamless experience throughout the sales and service lifecycle.salary: $21 - $21.9 per hourshift: Firstwork hours: 8 AM - 4 PMeducation: High SchoolResponsibilitiesKey Responsibilities Serve as the initial service contact for appointed agents and provide outstanding end-to-end support. Respond to inquiries related to enrollment, billing, benefits, and underwriting with clarity and professionalism. Deliver proactive service during each interaction and provide information about additional services and resources (e.g., producer portal). Qualifications High school diploma or equivalent required; associate’s or bachelor’s degree preferred. Previous experience in customer service, sales support, or insurance industry preferred. Strong understanding of health insurance products, billing processes, and enrollment procedures is a plus. Proficient with Microsoft Office applications (Word, Excel, Outlook, Access). SkillsSales SupportQualificationsYears of experience: 0 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

job summary: ** Hybrid 3x week in office downtown Chicago & 35/hrs a week** ** Working Hours may vary between 9 am - 5 pm CST and 8 am - 4 pm CST** Our client is a highly regulated company with a data-driven, analytical management culture and our Human Capital is both our greatest asset and cost. Human Capital data is managed through a global implementation of SAP SuccessFactors. This role is focused on supporting both the existing HRIS Product team and the wider HR population with the process support of the SAP SuccessFactors system and other HR Technologies and the data within them.   location: Chicago, Illinois job type: Contract salary: $25 - 30 per hour work hours: 9am to 5pm education: High School   responsibilities: Responsibilities: As tier 1 support for HR Technology applications the post-holder will support the users of the SAP SuccessFactors system by monitoring the case management tool (jira) and answering calls related to system and data issues. This covers: Liaising with HR and the business to resolve data issuesData loads, audits and data corrections where requiredMonitor and manage the central organizational structure within SuccessFactors, in relation to Departments, Division and Business UnitsMonitoring and fixing issues in relation to the integrations with payrollDeveloping and maintaining documentation on product features, user guides and training materials for end usersProvide SuccessFactors training and regular 'Office Hour' calls for users in the central HR Service Centre and local Office Managers Operational system support for annual processes managed within SuccessFactors, such as Performance, Talent and Compensation. The role will support user acceptance testing, validate product features and ensuring that the solutions meet business requirements.   qualifications: Requirements: Experience of supporting HRIS systems, preferably SuccessFactors Employee Central moduleExperience of testing or data input into an HR systemFamiliarity with HR data and processesWorked in an HR department for at least 2 yearsA good attention to detail and methodical in their approachSelf-motivated and able to work under limited supervisionAbility to maintain confidentiality and exercise a high level of discretion.Proficiency in MS Excel to the level of data cleansing analysis, formatting, vlookups and pivot tablesGood analysis skills Nice To Haves Familiarity of other SuccessFactors modules such as Recruitment and Performance & GoalsFamiliarity of payroll processingA positive customer service mindsetAnticipate customer and stakeholder needs with proactive follow throughExperience with process optimization or continuous improvement is a plusBasic understanding of different integration methods and toolsA passion for automation and AI  skills: Requirements: Experience of supporting HRIS systems, preferably SuccessFactors Employee Central moduleExperience of testing or data input into an HR systemFamiliarity with HR data and processesWorked in an HR department for at least 2 yearsA good attention to detail and methodical in their approachSelf-motivated and able to work under limited supervisionAbility to maintain confidentiality and exercise a high level of discretion.Proficiency in MS Excel to the level of data cleansing analysis, formatting, vlookups and pivot tablesGood analysis skills Nice To Haves Familiarity of other SuccessFactors modules such as Recruitment and Performance & GoalsFamiliarity of payroll processingA positive customer service mindsetAnticipate customer and stakeholder needs with proactive follow throughExperience with process optimization or continuous improvement is a plusBasic understanding of different integration methods and toolsA passion for automation and AI Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.

We're looking for a Sales Support Rep In this role, you’ll be assisting customers and outside sales representatives with many of their day-to-day activities, including: • Handling customer inquiries, requests, troubleshoot orders, creating parts quotes • Providing support to our Inside Sales Team, Outside Sales Team, and Market Development Managers • Communicating with internal customers to fulfill customer requirements and revise orders This is a temp to hire role and fully on site.salary: $18 - $20 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities The Sales Support role is to oversee a portfolio of assigned customers, develop relationships, and maintain the integrity of accounts This position is crucial in ensuring that our customers receive the highest level of service and support The successful candidate will be responsible for developing relationships with customers and answering client queries to identify their needs In this role, you will liaise with cross-functional internal teams to improve the entire customer experience Collaborate with the sales team to achieve goals while keeping our clients satisfied and engaged with our products and services in the long run Serve as the lead point of contact for all customer account matters Manage incoming calls Identify and assess inquiries to achieve customer expectations Provide quotes and order updates in a timely manner Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Keep customer records, process customer accounts, and file documents SkillsSales SupportCustomer ServiceSAPSales AdministrationData EntryCall Center SupportOffice SupportSystems SupportQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.