job summary: Required Skills Familiar with Problem/Incident Management, Release/Deployment, Operational Readiness and Application MonitoringMinimum 3 - 5 years of experience leading incident triage in a large IT operations production support environmentProven ability to quickly gain understanding of operational or business processes, including key stakeholders, risks, and existing control mechanisms.Strategic thinker with the ability to quickly assess situations, and make critical decisions weighing risk verses rewards under stressful conditionals.Excellent communication skills, able to articulate issues in a technical manner as well as concisely write incident communications for audiences varying in seniority and role (e.g. technical and business)Excellent leadership and discussion facilitation skills.Experienced using myCTO, Remedy, Splunk, Microsoft (Excel, Project, Visio), ITIL processes.Ability to work effectively in high pressure situations, on an ongoing basis, maintaining attention to detail. Desired Skills Diverse experience in working in complex, global, enterprise scale environmentsAbility to work effectively as a member of a team and independently3+ years' experience working in complex, global, enterprise scale environments3+ years' experience with application/network help desk, or relevant customer service skills 3+ years' experience with Microsoft Office Suite location: PLANO, Texas job type: Contract salary: $29 - 39 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Familiar with Problem/Incident Management, Release/Deployment, Operational Readiness and Application MonitoringMinimum 3 - 5 years of experience leading incident triage in a large IT operations production support environmentProven ability to quickly gain understanding of operational or business processes, including key stakeholders, risks, and existing control mechanisms.Strategic thinker with the ability to quickly assess situations, and make critical decisions weighing risk verses rewards under stressful conditionals.Excellent communication skills, able to articulate issues in a technical manner as well as concisely write incident communications for audiences varying in seniority and role (e.g. technical and business)Excellent leadership and discussion facilitation skills. qualifications: Experience level: ExperiencedMinimum 10 years of experienceEducation: Bachelors skills: Production Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.