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job summary: The Sr. Study Specialist (SS) significantly contributes to or leads tasks related to the oversight of site monitoring, vendor management, and other activities as delegated by the Study Manager or Program Lead (PL). This may include contributing to and/or supporting study related matters that impact study participant safety, data integrity, study timelines, quality, and budget. The Sr. SS will demonstrate a greater level of independence in executing assigned tasks and manage more challenging or complex vendors, sites, regions, including issue escalations from CROs and effective relationship management with Key Principal Investigator(s).   location: San Rafael, California job type: Contract salary: $51.34 - 60.41 per hour work hours: 9 to 5 education: Bachelors   responsibilities: Develop study specific documentation, as delegated by the Study ManagerContribute to the oversight of country and site feasibility assessment and site selection.Oversight of CRO for IRB/EC related submission/approval activitiesOversight of essential documents for study life-cycle managementDevelop/Oversee site and investigator training materialsPresent at investigator meetings as assignedEnsure accurate and timely study entry and updates to ClinicalTrials.govFacilitate Screening Authorization Forms sign off and oversee tracking, where applicableProcess documents for signature in DocuSignOversight of Clinical Trial InsuranceAttend Global Study Operations team, vendor, and/or Cross-Function Study Execution Meeting(s) as GSO representative and take meeting minutes as requested.Oversee and manage essential documents in the Trial Master File (TMF)Contribute to Global Study Operations risks identification and mitigations.Provide support and administrative assistance with internal and external meetings  qualifications: Experience in a biotechnology or pharmaceutical company, oversight of external vendors including SOW, budgets, POs, and invoice management (e.g., CROs, central labs, imaging etc.)BA/BS or higher in nursing, life or health sciences is preferred. Industry or relevant experience in lieu of education is considered. #LI-CV1   skills: Study Planning, CTMS (Clinical Trial Management Systems) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Title: Grievances & Appeals Specialist Location: Onsite in San Francisco, CA (ZIP: 94109) Contract Type: W2 Contract-to-Hire Pay Rate: $38/hour + Full Benefits Schedule: Monday–Friday, 8:00 AM – 5:00 PM We’re hiring a Grievances & Appeals Specialist to support a leading healthcare provider in San Francisco. This full-time, onsite, contract-to-hire opportunity offers a competitive pay rate and full benefits. In this role, you’ll investigate and resolve patient and family complaints regarding care quality, provider actions, and organizational policies. You’ll manage highly complex and sensitive cases, working closely with physicians, department leaders, Legal, and Risk teams to resolve grievances in a timely, compliant, and compassionate manner. Key Responsibilities: Investigate complaints related to care delivery, staff conduct, and internal policies. Conduct interviews, review medical records, and analyze procedures to assess cases. Coordinate with leadership to implement corrective actions and quality improvements. Work with Legal/Risk on potential liability and compliance concerns. Provide crisis support and mediation during sensitive case resolution. Ensure all documentation and timelines align with CMS and organizational standards. Required Qualifications: Bachelor’s degree in Nursing, Business, Social Work, or related field — or equivalent experience. 2+ years of recent experience in grievances, appeals, or patient advocacy. strong communication and conflict resolution skills. Familiarity with federal regulations, including CMS Conditions of Participation. Proficiency with Microsoft Office and healthcare documentation systems. Ability to manage a high-volume caseload independently and with urgency. This is a high-impact role for someone who is passionate about improving the patient experience and ensuring accountability and transparency in healthcare. Apply now to be considered for this meaningful opportunity!salary: $38.39 - $38.4 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilitiesInvestigating patient/family complaints related to care quality, physician/provider actions, Sutter Health policies, and potential liability. Handling highly complex and conflict-heavy cases, requiring innovation and collaboration across departments. Working closely with managers, physicians, and staff to resolve patient grievances. Coordinating with Legal and Risk Management on medical-legal matters. Providing crisis intervention and mediation for complex institutional concerns. Conducting case investigations, including interviews with patients/families, medical record reviews, and policy/procedure evaluations.SkillsQuality AssuranceQuality ControlBenefits AdministrationQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

job summary: You'll shape the next generation of employee experience by building transformative, intelligent solutions grounded in AI/ML. You'll translate evolving HR service and employee needs into scalable products, stitch together existing tools and data flows, and launch scrappy, high-impact prototypes. You'll be expected to build and validate real prototypes-independently or with light engineering support-that demonstrate how AI can solve for real Employee Experience (EX) pain points. You must be able to think like an engineer, design like a product strategist, and communicate like a service designer. You'll help architect a more seamless internal operating system-one that empowers employees and managers, improves clarity, and brings AI from concept to reality inside our core workflows. This is a builder role, where you will work closely with partners across EX, BizTech, and the business-gathering requirements from stakeholders, breaking down complex EX problems into simple buildable steps, and crafting solutions that can be tested and refined quickly. You'll bring depth in AI and HR technology and the ability to zoom between system architecture, rapid experimentation, and narrative storytelling. A typical day: Translate employee and manager workflows into tangible HR product opportunitiesIndependently build and test working prototypes (e.g. agent-based flows, lightweight apps, embedded LLM tools)Outline requirements for systems integrations between HR tools like Workday, Greenhouse, Qualtrics, RightAnswers, Airtable, Asana, etc.Lead stakeholder discovery sessions to identify HR/automation opportunitiesEvaluate third-party AI tools for HR vs. build pathways for core functionalityDesign quick pilots across decision support, communications, knowledge management, or resource planningDefine success metrics, track impact, and build product feedback loopsTurn complex AI solutions into simple narratives that make sense to internal business stakeholdersCollaborate with BizTech, Legal, and InfoSec to ensure prototypes align with Airbnb's privacy, security, and ethics guardrailsContinuously help evolve our EX AI strategy as new insights, tech, and organizational needs emerge Skills: 8+ years in product management, with hands-on experience building or engineering AI/ML-powered tools or platforms Proven ability to scope, build, and deliver rapid prototypes using LLMs, automation systems, or web-based toolingStrong fluency in HR systems or organizational strategy (e.g., performance, recruiting, planning, or people analytics)Track record of translating complex, cross-functional needs into tested and shipped productsUtilize data to inform decisions ranging from design to measuring impactScrappy and technically fluent-comfortable writing basic scripts, chaining prompts, or standing up low-code tools to test ideasHands-on with tools like LangChain, LLMs, or vector databases-or excited to learn them fastFamiliar with tech stacks across knowledge management, portfolio planning, HR/People toolsExperienced in serving internal audiences (e.g., EX, BizTech), not just external clients or end customersCollaborative, systems-oriented, and skilled at connecting dots across people, processes, and platformsAdept in visual storytelling, from Miro/Figma to slideware, and effective stakeholder comms   location: San Francisco, California job type: Contract salary: $115 - 130 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: You'll shape the next generation of employee experience by building transformative, intelligent solutions grounded in AI/ML. You'll translate evolving HR service and employee needs into scalable products, stitch together existing tools and data flows, and launch scrappy, high-impact prototypes. You'll be expected to build and validate real prototypes-independently or with light engineering support-that demonstrate how AI can solve for real Employee Experience (EX) pain points. You must be able to think like an engineer, design like a product strategist, and communicate like a service designer. You'll help architect a more seamless internal operating system-one that empowers employees and managers, improves clarity, and brings AI from concept to reality inside our core workflows. This is a builder role, where you will work closely with partners across EX, BizTech, and the business-gathering requirements from stakeholders, breaking down complex EX problems into simple buildable steps, and crafting solutions that can be tested and refined quickly. You'll bring depth in AI and HR technology and the ability to zoom between system architecture, rapid experimentation, and narrative storytelling. A typical day: Translate employee and manager workflows into tangible HR product opportunitiesIndependently build and test working prototypes (e.g. agent-based flows, lightweight apps, embedded LLM tools)Outline requirements for systems integrations between HR tools like Workday, Greenhouse, Qualtrics, RightAnswers, Airtable, Asana, etc.Lead stakeholder discovery sessions to identify HR/automation opportunitiesEvaluate third-party AI tools for HR vs. build pathways for core functionalityDesign quick pilots across decision support, communications, knowledge management, or resource planningDefine success metrics, track impact, and build product feedback loopsTurn complex AI solutions into simple narratives that make sense to internal business stakeholdersCollaborate with BizTech, Legal, and InfoSec to ensure prototypes align with Airbnb's privacy, security, and ethics guardrailsContinuously help evolve our EX AI strategy as new insights, tech, and organizational needs emerge Skills: 8+ years in product management, with hands-on experience building or engineering AI/ML-powered tools or platforms Proven ability to scope, build, and deliver rapid prototypes using LLMs, automation systems, or web-based toolingStrong fluency in HR systems or organizational strategy (e.g., performance, recruiting, planning, or people analytics)Track record of translating complex, cross-functional needs into tested and shipped productsUtilize data to inform decisions ranging from design to measuring impactScrappy and technically fluent-comfortable writing basic scripts, chaining prompts, or standing up low-code tools to test ideasHands-on with tools like LangChain, LLMs, or vector databases-or excited to learn them fastFamiliar with tech stacks across knowledge management, portfolio planning, HR/People toolsExperienced in serving internal audiences (e.g., EX, BizTech), not just external clients or end customersCollaborative, systems-oriented, and skilled at connecting dots across people, processes, and platformsAdept in visual storytelling, from Miro/Figma to slideware, and effective stakeholder comms  qualifications: You'll shape the next generation of employee experience by building transformative, intelligent solutions grounded in AI/ML. You'll translate evolving HR service and employee needs into scalable products, stitch together existing tools and data flows, and launch scrappy, high-impact prototypes. You'll be expected to build and validate real prototypes-independently or with light engineering support-that demonstrate how AI can solve for real Employee Experience (EX) pain points. You must be able to think like an engineer, design like a product strategist, and communicate like a service designer. You'll help architect a more seamless internal operating system-one that empowers employees and managers, improves clarity, and brings AI from concept to reality inside our core workflows. This is a builder role, where you will work closely with partners across EX, BizTech, and the business-gathering requirements from stakeholders, breaking down complex EX problems into simple buildable steps, and crafting solutions that can be tested and refined quickly. You'll bring depth in AI and HR technology and the ability to zoom between system architecture, rapid experimentation, and narrative storytelling. A typical day: Translate employee and manager workflows into tangible HR product opportunitiesIndependently build and test working prototypes (e.g. agent-based flows, lightweight apps, embedded LLM tools)Outline requirements for systems integrations between HR tools like Workday, Greenhouse, Qualtrics, RightAnswers, Airtable, Asana, etc.Lead stakeholder discovery sessions to identify HR/automation opportunitiesEvaluate third-party AI tools for HR vs. build pathways for core functionalityDesign quick pilots across decision support, communications, knowledge management, or resource planningDefine success metrics, track impact, and build product feedback loopsTurn complex AI solutions into simple narratives that make sense to internal business stakeholdersCollaborate with BizTech, Legal, and InfoSec to ensure prototypes align with Airbnb's privacy, security, and ethics guardrailsContinuously help evolve our EX AI strategy as new insights, tech, and organizational needs emerge Skills: 8+ years in product management, with hands-on experience building or engineering AI/ML-powered tools or platforms Proven ability to scope, build, and deliver rapid prototypes using LLMs, automation systems, or web-based toolingStrong fluency in HR systems or organizational strategy (e.g., performance, recruiting, planning, or people analytics)Track record of translating complex, cross-functional needs into tested and shipped productsUtilize data to inform decisions ranging from design to measuring impactScrappy and technically fluent-comfortable writing basic scripts, chaining prompts, or standing up low-code tools to test ideasHands-on with tools like LangChain, LLMs, or vector databases-or excited to learn them fastFamiliar with tech stacks across knowledge management, portfolio planning, HR/People toolsExperienced in serving internal audiences (e.g., EX, BizTech), not just external clients or end customersCollaborative, systems-oriented, and skilled at connecting dots across people, processes, and platformsAdept in visual storytelling, from Miro/Figma to slideware, and effective stakeholder comms  skills: You'll shape the next generation of employee experience by building transformative, intelligent solutions grounded in AI/ML. You'll translate evolving HR service and employee needs into scalable products, stitch together existing tools and data flows, and launch scrappy, high-impact prototypes. You'll be expected to build and validate real prototypes-independently or with light engineering support-that demonstrate how AI can solve for real Employee Experience (EX) pain points. You must be able to think like an engineer, design like a product strategist, and communicate like a service designer. You'll help architect a more seamless internal operating system-one that empowers employees and managers, improves clarity, and brings AI from concept to reality inside our core workflows. This is a builder role, where you will work closely with partners across EX, BizTech, and the business-gathering requirements from stakeholders, breaking down complex EX problems into simple buildable steps, and crafting solutions that can be tested and refined quickly. You'll bring depth in AI and HR technology and the ability to zoom between system architecture, rapid experimentation, and narrative storytelling. A typical day: Translate employee and manager workflows into tangible HR product opportunitiesIndependently build and test working prototypes (e.g. agent-based flows, lightweight apps, embedded LLM tools)Outline requirements for systems integrations between HR tools like Workday, Greenhouse, Qualtrics, RightAnswers, Airtable, Asana, etc.Lead stakeholder discovery sessions to identify HR/automation opportunitiesEvaluate third-party AI tools for HR vs. build pathways for core functionalityDesign quick pilots across decision support, communications, knowledge management, or resource planningDefine success metrics, track impact, and build product feedback loopsTurn complex AI solutions into simple narratives that make sense to internal business stakeholdersCollaborate with BizTech, Legal, and InfoSec to ensure prototypes align with Airbnb's privacy, security, and ethics guardrailsContinuously help evolve our EX AI strategy as new insights, tech, and organizational needs emerge Skills: 8+ years in product management, with hands-on experience building or engineering AI/ML-powered tools or platforms Proven ability to scope, build, and deliver rapid prototypes using LLMs, automation systems, or web-based toolingStrong fluency in HR systems or organizational strategy (e.g., performance, recruiting, planning, or people analytics)Track record of translating complex, cross-functional needs into tested and shipped productsUtilize data to inform decisions ranging from design to measuring impactScrappy and technically fluent-comfortable writing basic scripts, chaining prompts, or standing up low-code tools to test ideasHands-on with tools like LangChain, LLMs, or vector databases-or excited to learn them fastFamiliar with tech stacks across knowledge management, portfolio planning, HR/People toolsExperienced in serving internal audiences (e.g., EX, BizTech), not just external clients or end customersCollaborative, systems-oriented, and skilled at connecting dots across people, processes, and platformsAdept in visual storytelling, from Miro/Figma to slideware, and effective stakeholder comms Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.