job summary: Randstad Technologies is currently partnered with a top commercial real estate trust uniquely focused on collaborative life science, technology and agtech campuses across the US. The team is looking for a Help Desk Support Technician to support a variety of technologies to include network architecture, VoIP phone systems, server architecture, and more. This position is an excellent opportunity to grow your IT skills and develop in your career. The firm has a great company culture and benefits plan. If you think you could be a fit, we'd love to hear from you. location: Cambridge, Massachusetts job type: Permanent salary: $70,000 - 75,000 per year work hours: 8am to 4pm education: Bachelors responsibilities: Perform troubleshooting and identification of applicable problems relating to PC's, applications, and basic network communicationsEngage throughout the lifecycle of a ticket; including research and communication of status to usersProvide administrative support for business applications to end usersWork with additional Helpdesk staff to manage ticket assignments and issue resolutionDemonstrate superior service to our end user community by proactively communicating and ensuring that desired customer outcomes are achievedWork with Systems Engineers, Information Security and Business Analysts to resolve/escalate problemsSupport building technology including, but not limited to network architecture, VoIP phones, AV offerings, BMS applications, and server architectureEngage in project-based assignments with system engineers on an as needed basisResearch various problems to provide appropriate responses to end users, be able to do basic troubleshooting and assist users through simple proceduresMonitor Helpdesk queue (voicemail, e-mail and ticketing system) for support inquiriesProvide basic administration of accounts and passwordsMobile device management using centralized control applications (iOS and Android)Departmental purchasing to include order creation, receiving and inventory control of equipment/suppliesProvide training for local staff on audio/visual technologiesParticipate with on-call rotation and occasional evening hyper careContribute to our Knowledge database by creating Knowledge articlesOther duties as assignedTravel to remote offices within the region as needed qualifications: Experience level: ExperiencedMinimum 2 years of experienceEducation: Bachelors skills: Help Desk SupportDesktop SupportVOIPiOSAndroidOffice365CITRIXVPN Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.