job summary: Randstad is looking for a Service Desk Level 1 Support Analyst in Irving, Texas. Under limited supervision, provides a deep understanding of technical products and services along with a capability to translate complex information into simplified and professional content. The position will require working closely with various customers & analysts to resolve technical issues through contact methods such as phone calls, emails, voicemails, chats, and callbacks. This role is hybrid: 3 days on-site in Irving, 2 days remote For Immediate consideration, please email Sasha.Bishop@randstadusa.com Required Skills: Active DirectoryServiceNow Ticketing SystemWindows 10/ MS OfficeAzureCitrix Cloud AdminHelp Desk Experience Desired Skills & Experience: 2 Years Help Desk ExperienceExcellent customer service skillsExcellent troubleshooting skillsSelf-motivated location: Irving, Texas job type: Contract salary: $18 - 19 per hour work hours: 9am to 6pm education: High School responsibilities: Customer focus is requiredFrequent interaction with associates at all levels of the organizationProvide Windows OS, Mac OS, and Mobile OS supportDetailed oriented incident logging within various ITSM systems to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levelsPerform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and technician interaction with other IT employees, co-workers, and outside vendorsProvision and administer user accounts, distribution groups, and security groups in Active Directory qualifications: Experience level: Entry LevelMinimum 1 year of experienceEducation: High School skills: HelpdeskWindows OSMicrosoft Office Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.