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job summary: MUST HAVES: Experience with certification & testing in voice technology spaceExperience with regulated voice recording (NICE NTR) in an enterprise footprintTechnical expertise in database (MySQL & MSSQL) Description This role requires experience designing and engineering Voice Recording solutions supporting Regulated Voice users. Candidate will be required to produce detailed, low level technical designs for implementation by support teams while ensuring all solutions seamlessly integrate with other voice technologies (i.e. Trader Voice, enterprise voice, mobile, Session Management, Contact Center, and Middleware). Collaborate with internal and external subject matter experts, including line of business, business technology teams, operational support teams, various technology organizations, and vendors to develop and support design of Voice Recording solutions. Responsible for adhering to, owning, updating, and creating necessary security standards. Ownership of controls to ensure platform operates efficiently and flawlessly. Responsibilities: Design and implement voice recording infrastructure and systems such as retention, playback, and retrievalDesign and implement automated QA/QC processes for ensuring compliance with regulatory requirements for call recording and retentionDesign and implement mobile voice recording solution to meeting regulatory requirementsReview and analyze requirements produced by peers; evaluate the impact on voice recording environmentAdhere to client's design standards and review peer designsDevelop design requirements and specifications for vendor response and pricingReview bug scrubs and track fixes and enhancements required by vendorDefine detailed technical requirements and scope of work for vendor or bank team implementationRepresent designs at the client approval process tollgate, Permit to BuildDevelop all technical documentationDrive and support implementation teams and or operational teams as neededProvide Level 3 design engineering support to operations as requiredParticipate in assessments as part of planning and capacity management processesUnderstand and adhere to Global Information Security standards as requiredSupport IT Service Management processes and align designs according to ITIL modelPerform technical quality assurance checks of vendor performance on incidents and implementationsProof of concept lab testing , product certification, and verificationAssess impact of issues and/or regulatory requirements on product and production environmentDrive automation initiatives based on goal of delivering service excellence and meeting bank standards for compliance in the regulated Voice Recording spacePartner with telephony teams to understand product roadmaps and prepare requisite voice recording design Requirements: 7+ Years of experience in technology role in Voice Recording domainExperience working in the financial or banking industry, preferredBachelor's degree in technology discipline, equivalent technical certifications, or experienceDemonstrated ability to work with regulated Lines of Business, Compliance and LegalSME in NICE Voice Recorder platformExpertise with Trading Floor and Voice technologies provided by vendors such as IPC, BT, Cisco, Avaya, Twisted PairExperience with Data Network and WORM StorageExperience with Carrier Network Services such as PSTN/TDM/QSIG/SIPKnowledge of MySQL, SQL, Scripting, JTAPI, XML, LDAP, Syslog, Active DirectoryMust be able to interact in a professional manner with End Users; must possess excellent time management and organizational skillsExcellent written and verbal communication skillsSolid inter-personal skills; able to work both independently and in a team environment   location: New York, New York job type: Contract salary: $67.28 - 77.28 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Design and implement voice recording infrastructure and systems such as retention, playback, and retrievalDesign and implement automated QA/QC processes for ensuring compliance with regulatory requirements for call recording and retentionDesign and implement mobile voice recording solution to meeting regulatory requirementsReview and analyze requirements produced by peers; evaluate the impact on voice recording environment   qualifications: Experience level: ExperiencedMinimum 10 years of experienceEducation: Bachelors  skills: Cisco Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: Financial services client looking for an experienced AV technician with experience in AV setup/breakdown and operational support of LIVE onsite events and production in addition to supporting and maintaining A/V infrastructure equipment. This person must be detail-oriented, motivated, and able to stay focused in high-stress situations.   location: New York, New York job type: Contract salary: $29 - 33 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Working closely with onsite event planners in providing A/V support for all client MarketSite events - which include but not limited to earnings calls, press conferences, webcam initiatives, corporate meetings, product demos, and day/evening receptions.Being the A/V technical liaison for all events to procure and satisfy client requirements. Effectively work with all contractors utilized for events coverage.Communicating with team members to coordinate coverage for events. Ensuring daily processes and procedures are followed for day-to-day operations, which include but not limited to Opening/Closing Bell ceremonies, IPO ceremonies, and special events.Responsible for the maintenance and operation of the A/V head-end control room, which include but not limited to proper wiring, room cleanliness, equipment & cable labeling, and ensuring a lucid interface to all A/V equipment.Troubleshoot and address any AV operational issues when they arise and communicate with all stakeholders. Providing documentation to all A/V equipment and systems in addition to generating day-to-day checklists. Oversee and maintain all conference rooms to ensure proper operation of all A/V related equipment. Providing A/V support when needed for meetings, conference calls, and events. Recommend and implement upgrades when appropriate. Ensure equipment interfaces are properly configured, operational, and labeled.Working and communicating closely with the Technical Operations Director in conveying the status of current projects, specific issues, and ensuring proper A/V coverage of all events - conference rooms, and the main events space. Ensuring requirements, deadlines, and expectations are met as per the directives set forth by the Director and the event planners.Assisting Opening/Closing bell ceremony directors to ensure A/V signage components necessary for Opening/Closing bell & IPO ceremonies are fully functional - Podium, Plasma/LCD screens, lighting equipment, timers, projectors, microphones, speakers, and computers.   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors  skills: PolycomEngineering Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: Description: The Technical Operations team provides day-to-day IT/AV technology, infrastructure, and operational support to client's LIVE Opening/Closing bell ceremonies, onsite events, outdoor advertising, and LIVE broadcast reports to various financial networks. Requirements: Bachelor's degree in Computer Science, Information Systems or a related discipline or work experience and formal training equivalent to a four-year degree.5+ years experience working in 24x7 real-time, mission-critical environments is a must with an emphasis on providing excellent customer service.Experience with supporting AV Production systems is a PLUS.Must be able to work beyond normal business hours.Must be able to work various shifts.Must be able to excel in a team-oriented environment.Multi-tasking is required and being detail-oriented is critical.Excellent oral and written communication skills.Nature of position involves direct contact with situations involving high stress in a LIVE, extremely visible environment.Proficient knowledge/experience in Wintel and networking technologies including operating systems, back-end applications, server software, and switches/routers.Proficient knowledge/experience of current virtualization technologies including VMware and/or Microsoft Hyper-V is preferredFinancial and/or Broadcast industry experience is a PLUS.Cisco, KACE, SolarWinds, SQL knowledge/experience is a PLUS.Webcasting, Encoding and Streaming knowledge/experience is a PLUS.Photoshop, Flash, creative and graphics rendering knowledge/experience is a PLUS.   location: New York, New York job type: Contract salary: $32 - 36 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Provide operational support for real-time, LIVE in-studio Video Wall operations - including console operation, data monitoring, support for video wall display sources, and performing hardware/software upgrades.Provide operational support for real-time, LIVE external LED sign operations - including console operation, content scheduling, display source support, and playback support.Monitor real-time data feeds, video content, and core infrastructure systems for software/hardware errors, failures and capacity issues; troubleshoot, diagnose and escalate to senior administrators, software development, and external vendors.Follow and update procedures for startup and shutdown of core systems.Support hardware/software platforms on all pertinent infrastructure and application servers, which handle real-time data dissemination to external displays.Support and maintain Production systems for video routing and control, content management, and system alerting and monitoring.Perform regularly scheduled systems patching and security updates.Engage with the software development group to enhance software functionality and efficiency.Interface with various internal departments to support technical requirements for onsite events, LIVE productions, and advertising commitments.Maintain systems infrastructure in the Dev and QC labs, which include data consistency reporting, regression testing, and executing test scripts.Perform PC/network technical support to onsite system users.Assist in business-side technology projects as it relates to formulating hardware/software and networking solutions to meet project requirements and specifications.Provide A/V support for onsite events - including acquiring client A/V requirements, testing pertinent equipment, and providing technical support for events.   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors  skills: Systems AnalysisSQLCisco Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.