Do you have a positive attitude and love assisting people with their needs? Our Customer Service Representatives are on the front lines, answering the call from citizens to get them access to the information and assistance they need. We are one of the largest citizen engagement center providers supporting a variety of health and human service programs. If this is you apply today! This is a short temporary assignment from August 7th, 2023 to December 31st, 2023 Equipment will be provided!! MUST live in the Eastern Time Zone!! salary: $16.89 - $17.89 per hourshift: Firstwork hours: 8 AM - 4:30 PMeducation: High` SchoolResponsibilities• Function as the front-line contact for all members by responding to a high-volume of incoming calls from members and prospective members. • Respond accurately to provider calls related to PT-1 status, transportation guidelines, member eligibility and managed care status, prior authorization, and pharmacy guidelines and procedures • Provide members with all current MCO options available to promote member choice within the assigned network or managed care providers • Communicates with supervisor regarding any potential needs or concerns. Assists in educating and instructing members on routine policy matters • Investigates all third party resources and complies with systems and administrative requirements. • Performs, accurately, all data entry functions to reflect member or provider activity-/transactions. • Facilitates the resolution of non-clerical issues • Conducts all interactions with members and providers in professional manner. • Performs other duties as may be assigned by management.SkillsHigh Volume Basic Computer Skills EmpathyCall CenterCommunicationTelephone EtiquetteQualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.