job summary: CONTRACT ROLE: Flex Service Coordinator | Leading Medical Device Innovator Location: Deer Park, IL (On-site, Monday-Friday) Immediate Opportunity with Industry Leader! Want to put your scheduling expertise to work with cutting-edge medical technology? This dynamic contract position offers exceptional experience with a global medical device leader known for innovation and excellence! As our Flex Service Coordinator, you'll be the vital link between customers and our field service team, directly impacting patient care through your organizational skills. Why This Role Stands Out: Work with advanced medical technology that saves livesGain valuable experience with a respected industry leaderJoin a collaborative, fast-paced team environmentDevelop highly transferable skills in service coordination You'll Make an Impact By: Expertly dispatching Field Service Engineers to critical repair situationsCoordinating complex maintenance schedules using SalesforceManaging instrument installations that healthcare providers depend onBecoming the go-to problem solver for multiple regional teams You're Perfect for This If You Have: 1+ year customer service experience3+ years in a call center or customer-facing environmentStrong analytical and organizational abilitiesSalesforce.com experience (major advantage!) Don't miss this chance to build your resume with a prestigious medical device company! Apply today! location: Buffalo Grove, Illinois job type: Contract salary: $23.00 - 26.80 per hour work hours: 8am to 5pm education: Associates responsibilities: The Flex Service Coordinator for our global Medical Device client is responsible for supporting Service Coordinator open regions or regions needing additional support scheduling Field Service Engineers through the active dispatching of customer work order requests. This role helps drive time and materials revenue through managing the flow of customer purchase orders for an assigned territory, proactively schedules Preventative Maintenance (PM) service visits, coordinates installations, decommissions, and moves of instruments, and places part orders for the Field Service organization. Works closely with Field Service Engineers and Field Service Management. This position is part of the Services Business located in Deer Park, IL and consultant will be required to be onsite Monday through Friday. You will be a part of the Service Coordination Team and report to the Sr Manager, Service Coordination responsible for oversight of the active dispatch for Field Service Engineer organization. If you thrive in a fast paced role and want to work to build a world-class services organization-read on. In this role, you will have the opportunity to: Stand in for team members who are out of office (sick, PTO, projects) performing the day to day responsibilities for that region, assisting with data clean up or admin work to support the Service Coordination Team.Dispatch work orders to the Field Service Engineer team and coordinate complex scheduling using Salesforce.com for incoming repairs (emergency and non-emergency) and Preventative Maintenance.Contact customers for bundle opportunities of repair and preventative maintenance work orders to maximize time and efficiencies. The essential requirements of the job include: A minimum 1 year of customer service experience OR equivalent work experience (minimum of 3 years customer service)Minimum 3 years of experience in a high-volume call center environment OR customer facing experiencestrong analytical skills: ability to gather, analyze, summarize, and present data in addition to excellent organizational skills and attention to detail It would be a plus if you also possess previous experience in: Minimum 1 year of actively dispatching Field Service EngineersExperience working with Salesforce.com and/or SAPPrevious experience in and through knowledge of the medical device and/or related industries qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Associates skills: OPERATIONS SUPPORTCRMSalesforceSAPSupport Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.