job summary: The incumbent will be an integral member of our ServiceNow team. The individual will be involved with the technical design, implementation, testing, and maintenance of new and existing programs within the company environment. The individual will be on a small team to collaborate on existing and new projects, as well as best practices and resolution of issues that may come up. The Company is an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, creed, sex, gender, gender identity or expression, pregnancy, childbirth, breastfeeding or related medical conditions, marital or registered domestic partner status, family-care status, veteran or military status, age, national origin or ancestry, disability, medical condition, genetic information, sexual orientation, or any category protected by applicable federal, state or local law. Essential Duties and Responsibilities: Develop, redevelop, and support custom applications within an assigned business unit/areaWork within a small team to continually enhance, maintain, and develop our instances and custom applicationsInterface with Business Analysts and ServiceNow Administrator to gather requirements and maintain best practices for the businessPerform periodic instance upgrades with extensive regression testingAd-hoc enhancement development, defect investigation, and troubleshootingDrive effective processes and implementationsWrite end user guides, technical user documentation and train personnel on new applications and/or modules when applicableFoster and maintain good relationships with customers and IT colleagues to meet expected customer service levels Qualifications and Experience: 8+ years of administrative and development experience in ServiceNowExperience working in the Agile development methodologyExtensive experience required within business rules, client scripts, UI policies, script includes, dictionary, reports, workflows, widgets, and formsExperience with core ITSM applications, including Change, Service PortalExperience with NOW Mobile, Agent Workspace, Service Catalog, UI, and Form BuildersExperience working in recent releases of ServiceNow ('Rome' and 'San Diego'), developing during instance upgrades, extensive regression testing and working with others on a small teamWriting and executing detailed test casesExperience using and developing tests within ServiceNow Automated Testing FrameworkExperience with 3rd party API integrations using SOAP, REST, or web servicesEnsure best practice for ITSM modules and custom-built applicationsAbility to work in a fast-paced environment with strong analytical and problem-solving skillsProficient in JavaScript, HTML/CSS, Angular, XML, REST and JSONCertified ServiceNow Admin (preferred)Certified Application Developer (preferred)ITIL Foundation Certification (preferred) location: PASADENA, California job type: Permanent salary: $130,000 - 140,000 per year work hours: 8am to 5pm education: Bachelors responsibilities: Essential Duties and Responsibilities: Develop, redevelop, and support custom applications within an assigned business unit/areaWork within a small team to continually enhance, maintain, and develop our instances and custom applicationsInterface with Business Analysts and ServiceNow Administrator to gather requirements and maintain best practices for the businessPerform periodic instance upgrades with extensive regression testingAd-hoc enhancement development, defect investigation, and troubleshootingDrive effective processes and implementationsWrite end user guides, technical user documentation and train personnel on new applications and/or modules when applicableFoster and maintain good relationships with customers and IT colleagues to meet expected customer service levels qualifications: Experience level: ExperiencedMinimum 8 years of experienceEducation: Bachelors skills: NOW Mobile Agent WorkspaceService CatalogUIFormServiceNowAgile development methodologyclient scripts UI policiesscript includesdictionaryworkflowswidgetsITSM applicationsCHANGEService PortalServiceNow TestingSOAPRESTJavascriptHTML/CSSAngular JSXMLJSONCertified ServiceNow Admin Certified App DeveloperITIL Foundation CertificationDEVELOPERSERVICE NOWDatabase Developer Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information