public relations representative salaries in atlanta, georgia

Title: Lead, Customer Service Representative   Location: Onsite - Tucker, GA 30084 Available Shifts: 10AM-6PM EST or 12PM-8PM EST Role Overview: Lead, coach, and supervise a team of customer service specialists to deliver superior online support. Ensure quality customer interactions, build retention, and facilitate timely service delivery. Key Responsibilities: Oversee daily team operations and achievement of performance goals. Support team development and foster a high-performance culture. Maintain/analyze team statistics and results; complete required reports. Troubleshoot operational problems alongside delivery teams. Act as the point of escalation for complex customer issues, guiding team resolution and ensuring satisfaction. Minimum Requirements: 4 yrs customer service experience handling complex transactions/troubleshooting. 1 yr team lead experience. strong proficiency in MS Office (Excel, Word, Outlook). Preferred Qualifications: Call center environment experience. bilingual English/Spanish. Excellent customer service, issue resolution, and multitasking skills. Exceptional organizational skills; ability to thrive under pressure. salary: $19 - $21 per hourshift: Firstwork hours: 10 AM - 6 PMeducation: High SchoolResponsibilities Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals Support the building and developing of an effective and high-performance team Maintain daily and weekly statistics for individual direct reports Analyze department results Troubleshoot operational problems with delivery teams Complete team reports as required Identify and analyze escalated problems and provides guidance to direct reports for resolution Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction SkillsCustomer ServicelogisticsdispatchFollow-upQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

* A high school diploma or GED is preferred, but candidates with proven experience will not be excluded from consideration * Insurance sales license, per state DOI regulations, e.g. Life, Accident, Sickness * 4 years successful customer service sales work experience within a call center or related heavy customer contact experience * Pass basic computer, telephone skills and math assessment * Ability to handle constant customer contact/forced workflow distribution leadership, organizational/time management skills and multi-tasking abilities * Detail-oriented; flexible and creative * Ability to learn and retain new processes (i.e. contact center policies, procedures and guidelines) * Dental assisting certificate, 2 years dental office or dental lab experience, 1 year contact center experience in a dental insurance environment, or 1 year dental claims adjudication experience a plus but not requiredsalary: $18 - $19 per hourshift: Firstwork hours: 8 AM - 4 PMeducation: High SchoolResponsibilitiesnaSkillsCustomer supportQualificationsYears of experience: 0 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Schedule & Shift Details Must be available Friday and Saturday — this is a 6-day operation (Mon–Sat) with Sunday off guaranteed Flexibility to work either: First Shift: 6:00 AM – 2:30 PM Second Shift: 12:00 PM – 8:30 PM *Candidate may rotate shifts based on operational need. RXO Manager Comments on Role: This is a dispatch-heavy role in a fast-paced Costco delivery warehouse — not your typical customer service job. The Lead CSR acts as the central point of communication between our in-home driver teams, their contractor leadership, and RXO operations. This role is all about real-time problem solving, clear communication, and accountability.salary: $15.5 - $20.5 per hourshift: Firstwork hours: 6 AM - 8:30 PMeducation: High SchoolResponsibilitiesDispatch & Route Oversight Monitor 30–40 daily routes and stay in direct phone contact with driver teams during deliveries Keep teams on schedule, confirm delivery updates, reroute as needed, and document issues Address driver performance concerns and escalate to contractor leadership if teams are unresponsive or non-compliant Maintain real-time awareness of route exceptions, delays, and customer escalations Customer Escalation Support Communicate with customers during in-home deliveries when drivers need assistance explaining services De-escalate complaints and clarify expectations Act as a liaison between the customer and driver teams to preserve the experience and protect the brand Warehouse Check-In Support (Primarily 2nd Shift) Direct driver teams returning from their routes on trash segregation and haul-away drop zones Ensure drivers complete the Costco check-in process before leaving Identify and report any non-compliance or missing assets SkillsCustomerServiceQualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.