public relations representative

Customer Service Representative-Inbound This is an exciting customer service opportunity to work with one of Columbus's TOP Employers, a leader in the Insurance and Financial Services Industry!  Pay rate: $19.00 per hourFirst 8 weeks in person - transition to hybrid(2 days a week in office) after 8 weeksOffice location - 1000 Yard St. Grandview Heights, OH 432122 weeks of paid, in person training - hours Monday-Friday 9 am- 4:30 pmPost Training Hours: Mon-Thurs 11:30 am- 8:00pm & Fridays 9:30 am-6:00 pmStart Date: 10/28 or 11/4Free Parking!Cafeteria on site!We offer weekly pay and Health Benefits!We offer career growth opportunities after 12 months with pay increase! salary: $18.99 - $19 per hourshift: Firstwork hours: 11:30 AM - 8 PMeducation: AssociateResponsibilitiesAs a Customer Service Representative in our Life New Business phone team, you'll play a vital role in helping individuals and businesses prepare for and protect their retirement. We are looking for candidates who are passionate about delivering extraordinary care.In this role you would be taking inbound calls from agents who submit life insurance applications. This team answers inbound calls for all pending life cases for all distributions and acts as a liaison to the Case Managers and the Underwriters. This solution center is responsible for delivering a quality experience with each interaction, while maintaining and exceeding service level agreements. The role requires strong attention to detail, the ability to learn fast and to manage ambiguous requirements, and a strong quality and productivity focus Qualifications and Core Competencies: Driven candidates eager to build a rewarding career in financial servicesstrong communicators who excel in service-oriented rolesA completed or nearly completed bachelor's degree(preferably in Business, Communications, Economics or related field)Candidates must be able to deliver friendly customer service while talking on the phone and working through computer systems simultaneouslyTwo years of solid work experience in a service related field. Restaurant, Retail, Administrative, Hospitality, etc. Skills Active ListeningAdapting to ChangeTelephone EtiquetteBasic Computer SkillsCustomer Service (2 years of experience is preferred)Financial ServicesMicrosoft OfficeData EntryTime ManagementMulti-taskingEmpathyFollow-upResponsivenessCommunicationClient ServiceCall Center Support Qualifications Years of experience: 2 yearsExperience level: Entry Level Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

Randstad in partnership with Mass General Brigham are committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research. We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step. Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.General Overview:The HR Support Center Representative will resolve inquiries from employees, managers, retirees, and other customers and external parties. They will also help resolve concerns and issues regarding processes and policies through phone, email, case management, and chat. This person will strive to meet all expected service levels and business performance goals, performing a range of services and fully documenting all cases in the case management system.Responsibilities:• Respond to requests / inquiries from customers (prioritizing as appropriate) and execute on the key tasks and activities in accordance with defined procedures and guidelines • Ensure delivery of business results by meeting or exceeding all service level agreements and delivering high quality services that meet or exceed customer expectations • Investigate issue areas and determine methods of mitigation to resolve problems within acceptable time-frames, routing or escalating complex transactions to supervisor, manager, customer service specialists or tier two for resolution as appropriate • Receive inbound inquiries via multiple channels (phone, email, case management, chat, etc.), clarify the need and assist in the resolution of concerns • Fully document all cases in case management application, establish / update processes as necessary • Partner with HR counterparts (in Shared Services and across institutions) to ensure all escalated issues are resolved and service levels met • Take ownership of all assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality • Assist and encourage users to make effective use of self-service options, empower them to solve inquiriesSkills: Call Center SupportTyping SkillsOrganizational SkillsInterpersonal SkillsActive ListeningCustomer supportCustomer ServiceCritical ThinkingMulti-tasking Qualifications: Years of experience: 1 yearExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

A Manufacturing Company in Port Washington, NY is hiring a Customer Service Representative to join their call center immediately! We are seeking experienced Customer Service professionals with office experience looking for the next step in their career. You will act as a liaison, provide product information and resolve any emerging problems that our customers might face. The best CSRs are genuinely excited to help customers and are patient, informative, and passionately communicative.  This is a temporary to hire position. If you are interested and qualified for this opportunity, please apply to this opportunity today or send your resume to jenn.eng@randstadusa.com for immediate consideration!salary: $20 - $22 per hourshift: Firstwork hours: 9 AM - 6 PMeducation: High SchoolResponsibilities Provide outstanding customer support by accurately and thoroughly responding to inbound calls, e-mail inquiries and chat in order to provide information about products and services, to take orders for part replacements, or to obtain details of complaints.  Provide and coordinate service to customers as it relates to order inquiries and entries, product/ technical support, and issue resolution.  Determine root causes to issues and develop resolution action plans based on your findings, as well as interact with other departments to help drive positive customer experiences.  Be an active listener who can show empathy and patience in a non-scripted environment  Obtain and examine all relevant information and assess validity of complaints and to resolve possible causes of failure, wrong product, etc.  Review warranty policy terms and determine whether a particular claim is covered by warranty.  Prepare shipping for returned goods.  Assists in Returns and Replacements as needed.  Provide technical assistance as necessary to customers, and utilize internal resources to find resolutions when applicable.  Communicate all grievances, improvement suggestions, and constructive criticism to Customer Support Manager  Reputation Management – Review product rating and reviews on Kraus.com and partner sites and manage/resolve customer concerns.SkillsFollow-upActive ListeningTelephone EtiquetteEmpathyInterpersonal SensitivityAdapting to ChangeBasic Software SkillsTyping SkillsBasic Computer SkillsCustomer ServiceCall Center SupportPatient SupportClient ServiceCustomer RelationsCustomer supportCUSTOMER ORDERS/SALESPhonesEmailsQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.