Do you have a passion for customer support and thrive working in a fast paced, constantly changing environment? If so this role may be perfect for you! We are currently looking to fill multiple healthcare customer support roles for a large healthcare system in Horseshoe Bay, TX. The ideal candidates will have experience in call center support, healthcare, and data entry. Schedule: Onsite training with the potential to go remote after 8 weeks if performance is met. Must be able to work hours between 7 a.m. and 7 p.m. Must be able to commute to Horseshoe Bay, TX. If you are interested, apply today and send your resume with "Patient Services" as the subject line to: firstname.lastname@example.org This role requires employees to be fully vaccinated against COVID-19 as a condition of employment, subject to a valid medical or religious accommodation. salary: $17 - $17 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High` SchoolResponsibilities Responds to and resolves routine inquiries, patient feedback and concerns through inbound phone calls and electronic Chat requests. This position ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution. Provides accurate, valid and complete information to customers by using the right methods and tools. The candidate will identify caller information and coordinate immediate triage using good telephone etiquette, listening skills and empathy. Works collaboratively with providers, clinical staff and other departments to ensure patients’ needs are met. Responsible for identifying and escalating priority issues for resolution. Documents all customer contacts within the Customer Relationship Management System and accurately processes various documents to ensure optimal service. Forwards messages on behalf of patients, caregivers and healthcare professionals to clinic administrative and provider staff. The essential functions of this role include:working in a smoke free environmentSkillsCall CenterCommunicationPatient SupportCustomer ServiceHealthcareData EntryQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.