job summary: The Community You Will Join Our client is seeking a diligent and dynamic Operations Manager with a background in business, analytics and project or program management on a contract basis, to become an integral part of the Scaled Ops team. This specialized team encompasses a broad spectrum of creative and operational disciplines, including vetting operations, copywriting, photography, and video, dedicated to maintaining and promoting the quality of our supply. The team's primary objective is to ensure the highest level of quality supply on our platform. The Difference You Will Make The Operations Manager will work closely with our Education & Quality and Account Managers on the Supply Operations team to synthesize employee survey feedback from our Experiences and Services testing initiatives. The ideal candidate will excel in creating and managing workflows, organizing and synthesizing survey feedback into actionable insights to improve both host and guest satisfaction. The role requires an analytical, operations-focused candidate who can coordinate across multiple cross-functional partners in Account Management, Business Operations, and the Analytics Insights team, to ensure the timely resolution of issues, and contribute to closing feedback loops with hosts. As a part of Airbnb's ongoing efforts to enhance operational effciency and customer service, this individual will play a key role in supporting workflow optimization and data-driven decision making. The ideal candidate will be self-driven, detail oriented, and excel in delivering creative solutions despite changing constraints. A collaborative attitude, empathy and a resolute focus are essential qualities. Responsibilities ? Engage in high-subjectivity and complex curation and review tasks on a daily basis. ? Accurately and thoroughly document individual decisions and considerations in various tools; internal, and third party, Airtable, and GSuite. ? Analyze and organize survey feedback from Airbnb's Experiences and Services initiatives to extract meaningful insights for operational improvements. ? Synthesize data to produce actionable recommendations, focusing on enhancing host and guest experiences. ? Design and implement ecient workflows to support ongoing operational needs and ensure process optimization across teams. ? Coordinate with Account Managers to facilitate issue resolution and ensure seamless collaboration between stakeholders. ? Manage closing feedback loops with hosts to improve engagement, satisfaction, and alignment with Airbnb's quality standards. ? Partner with cross-functional teams to ensure new processes are properly documented and integrated into existing workflows. ? Track and manage progress on operational initiatives, responding to ndings from post-rollout monitoring eorts post launch. ? Support ongoing bug management and resolution processes post-deployment to ensure operational continuity. ? Maintain detailed records of operational workflows and outcomes, ensuring transparency and accountability across departments. Requirements & Skills ? 2-3+ years of experience, with a background in data analytics and/or project management within operations. ? Bachelor's degree or equivalent ? Exceptional organizational skills, with experience developing custom organizational systems to drive time sensitive work forward. ? Able to work in a fast-paced environment under constant deadlines ? Solution-focused with excellent prioritization, multitasking, and time management skills ? Procient in Google Suite applications. Experience with Airtable, SQL, and Salesforce CRM is a plus. ? Expertise with Excel, Google Sheets. ? Positive, team-oriented mindset with a passion for hospitality and creating welcoming experiences and services for a global audience location: San Francisco, California job type: Contract salary: $55 - 60 per hour work hours: 8am to 5pm education: Bachelors responsibilities: The Community You Will Join Our client is seeking a diligent and dynamic Operations Manager with a background in business, analytics and project or program management on a contract basis, to become an integral part of the Scaled Ops team. This specialized team encompasses a broad spectrum of creative and operational disciplines, including vetting operations, copywriting, photography, and video, dedicated to maintaining and promoting the quality of our supply. The team's primary objective is to ensure the highest level of quality supply on our platform. The Difference You Will Make The Operations Manager will work closely with our Education & Quality and Account Managers on the Supply Operations team to synthesize employee survey feedback from our Experiences and Services testing initiatives. The ideal candidate will excel in creating and managing workflows, organizing and synthesizing survey feedback into actionable insights to improve both host and guest satisfaction. The role requires an analytical, operations-focused candidate who can coordinate across multiple cross-functional partners in Account Management, Business Operations, and the Analytics Insights team, to ensure the timely resolution of issues, and contribute to closing feedback loops with hosts. As a part of Airbnb's ongoing efforts to enhance operational effciency and customer service, this individual will play a key role in supporting workflow optimization and data-driven decision making. The ideal candidate will be self-driven, detail oriented, and excel in delivering creative solutions despite changing constraints. A collaborative attitude, empathy and a resolute focus are essential qualities. Responsibilities ? Engage in high-subjectivity and complex curation and review tasks on a daily basis. ? Accurately and thoroughly document individual decisions and considerations in various tools; internal, and third party, Airtable, and GSuite. ? Analyze and organize survey feedback from Airbnb's Experiences and Services initiatives to extract meaningful insights for operational improvements. ? Synthesize data to produce actionable recommendations, focusing on enhancing host and guest experiences. ? Design and implement ecient workflows to support ongoing operational needs and ensure process optimization across teams. ? Coordinate with Account Managers to facilitate issue resolution and ensure seamless collaboration between stakeholders. ? Manage closing feedback loops with hosts to improve engagement, satisfaction, and alignment with Airbnb's quality standards. ? Partner with cross-functional teams to ensure new processes are properly documented and integrated into existing workflows. ? Track and manage progress on operational initiatives, responding to ndings from post-rollout monitoring eorts post launch. ? Support ongoing bug management and resolution processes post-deployment to ensure operational continuity. ? Maintain detailed records of operational workflows and outcomes, ensuring transparency and accountability across departments. Requirements & Skills ? 2-3+ years of experience, with a background in data analytics and/or project management within operations. ? Bachelor's degree or equivalent ? Exceptional organizational skills, with experience developing custom organizational systems to drive time sensitive work forward. ? Able to work in a fast-paced environment under constant deadlines ? Solution-focused with excellent prioritization, multitasking, and time management skills ? Procient in Google Suite applications. Experience with Airtable, SQL, and Salesforce CRM is a plus. ? Expertise with Excel, Google Sheets. ? Positive, team-oriented mindset with a passion for hospitality and creating welcoming experiences and services for a global audience qualifications: The Community You Will Join Our client is seeking a diligent and dynamic Operations Manager with a background in business, analytics and project or program management on a contract basis, to become an integral part of the Scaled Ops team. This specialized team encompasses a broad spectrum of creative and operational disciplines, including vetting operations, copywriting, photography, and video, dedicated to maintaining and promoting the quality of our supply. The team's primary objective is to ensure the highest level of quality supply on our platform. The Difference You Will Make The Operations Manager will work closely with our Education & Quality and Account Managers on the Supply Operations team to synthesize employee survey feedback from our Experiences and Services testing initiatives. The ideal candidate will excel in creating and managing workflows, organizing and synthesizing survey feedback into actionable insights to improve both host and guest satisfaction. The role requires an analytical, operations-focused candidate who can coordinate across multiple cross-functional partners in Account Management, Business Operations, and the Analytics Insights team, to ensure the timely resolution of issues, and contribute to closing feedback loops with hosts. As a part of Airbnb's ongoing efforts to enhance operational effciency and customer service, this individual will play a key role in supporting workflow optimization and data-driven decision making. The ideal candidate will be self-driven, detail oriented, and excel in delivering creative solutions despite changing constraints. A collaborative attitude, empathy and a resolute focus are essential qualities. Responsibilities ? Engage in high-subjectivity and complex curation and review tasks on a daily basis. ? Accurately and thoroughly document individual decisions and considerations in various tools; internal, and third party, Airtable, and GSuite. ? Analyze and organize survey feedback from Airbnb's Experiences and Services initiatives to extract meaningful insights for operational improvements. ? Synthesize data to produce actionable recommendations, focusing on enhancing host and guest experiences. ? Design and implement ecient workflows to support ongoing operational needs and ensure process optimization across teams. ? Coordinate with Account Managers to facilitate issue resolution and ensure seamless collaboration between stakeholders. ? Manage closing feedback loops with hosts to improve engagement, satisfaction, and alignment with Airbnb's quality standards. ? Partner with cross-functional teams to ensure new processes are properly documented and integrated into existing workflows. ? Track and manage progress on operational initiatives, responding to ndings from post-rollout monitoring eorts post launch. ? Support ongoing bug management and resolution processes post-deployment to ensure operational continuity. ? Maintain detailed records of operational workflows and outcomes, ensuring transparency and accountability across departments. Requirements & Skills ? 2-3+ years of experience, with a background in data analytics and/or project management within operations. ? Bachelor's degree or equivalent ? Exceptional organizational skills, with experience developing custom organizational systems to drive time sensitive work forward. ? Able to work in a fast-paced environment under constant deadlines ? Solution-focused with excellent prioritization, multitasking, and time management skills ? Procient in Google Suite applications. Experience with Airtable, SQL, and Salesforce CRM is a plus. ? Expertise with Excel, Google Sheets. ? Positive, team-oriented mindset with a passion for hospitality and creating welcoming experiences and services for a global audience skills: The Community You Will Join Our client is seeking a diligent and dynamic Operations Manager with a background in business, analytics and project or program management on a contract basis, to become an integral part of the Scaled Ops team. This specialized team encompasses a broad spectrum of creative and operational disciplines, including vetting operations, copywriting, photography, and video, dedicated to maintaining and promoting the quality of our supply. The team's primary objective is to ensure the highest level of quality supply on our platform. The Difference You Will Make The Operations Manager will work closely with our Education & Quality and Account Managers on the Supply Operations team to synthesize employee survey feedback from our Experiences and Services testing initiatives. The ideal candidate will excel in creating and managing workflows, organizing and synthesizing survey feedback into actionable insights to improve both host and guest satisfaction. The role requires an analytical, operations-focused candidate who can coordinate across multiple cross-functional partners in Account Management, Business Operations, and the Analytics Insights team, to ensure the timely resolution of issues, and contribute to closing feedback loops with hosts. As a part of Airbnb's ongoing efforts to enhance operational effciency and customer service, this individual will play a key role in supporting workflow optimization and data-driven decision making. The ideal candidate will be self-driven, detail oriented, and excel in delivering creative solutions despite changing constraints. A collaborative attitude, empathy and a resolute focus are essential qualities. Responsibilities ? Engage in high-subjectivity and complex curation and review tasks on a daily basis. ? Accurately and thoroughly document individual decisions and considerations in various tools; internal, and third party, Airtable, and GSuite. ? Analyze and organize survey feedback from Airbnb's Experiences and Services initiatives to extract meaningful insights for operational improvements. ? Synthesize data to produce actionable recommendations, focusing on enhancing host and guest experiences. ? Design and implement ecient workflows to support ongoing operational needs and ensure process optimization across teams. ? Coordinate with Account Managers to facilitate issue resolution and ensure seamless collaboration between stakeholders. ? Manage closing feedback loops with hosts to improve engagement, satisfaction, and alignment with Airbnb's quality standards. ? Partner with cross-functional teams to ensure new processes are properly documented and integrated into existing workflows. ? Track and manage progress on operational initiatives, responding to ndings from post-rollout monitoring eorts post launch. ? Support ongoing bug management and resolution processes post-deployment to ensure operational continuity. ? Maintain detailed records of operational workflows and outcomes, ensuring transparency and accountability across departments. Requirements & Skills ? 2-3+ years of experience, with a background in data analytics and/or project management within operations. ? Bachelor's degree or equivalent ? Exceptional organizational skills, with experience developing custom organizational systems to drive time sensitive work forward. ? Able to work in a fast-paced environment under constant deadlines ? Solution-focused with excellent prioritization, multitasking, and time management skills ? Procient in Google Suite applications. Experience with Airtable, SQL, and Salesforce CRM is a plus. ? Expertise with Excel, Google Sheets. ? Positive, team-oriented mindset with a passion for hospitality and creating welcoming experiences and services for a global audience Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.