job summary: Responsibilities: Monitor scheduling tools, Automic, Control-M, OpenVMSCreate Incident tasks for failed jobs in Service NowRespond to Incident and Request tickets in Service NowHandle various change tasks in Service NowManage processes through documented procedures (Step Action Plans/Run Books)Escalate issues per established protocols and proceduresWork with team members to coordinate support of various tasksCommunicate with team members through instant messaging tools (Teams/Zoom)Monitor and read email for relevant communicationsCommunicate with end users through Service Now and OutlookCommunicate respectfully, clearly, and timely with customers and peersAttend various team and other scheduled meetingsRecord time accurately and timely based on current time reporting guidelinesLook for opportunities to collaborate and share knowledge with team members Required Skills/Experience: MS Office - Word, Excel, OutlookTicketing systemCommunication/team skillsHS Diploma/GED and above Preferred Skills/ Experience: Schedulers - Control-M, AutomicService NowScheduling/job controlEducation Preferred: AS degree and above location: Tampa, Florida job type: Contract salary: $18 - 20 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Responsibilities: Monitor scheduling tools, Automic, Control-M, OpenVMSCreate Incident tasks for failed jobs in Service NowRespond to Incident and Request tickets in Service NowHandle various change tasks in Service NowManage processes through documented procedures (Step Action Plans/Run Books)Escalate issues per established protocols and procedures qualifications: Experience level: ExperiencedEducation: Bachelors skills: Desktop SupportTechnical SupportDesktop Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.