Whether it’s through our state-of-the-art support centers, a client location, or a combination of the two, Randstad Technologies provides Tier 1 and Tier 2 technical and operational support through our Service Desk and a full range of in- and out-bound call center services. Having won the 2011 HDI Team excellence award, we pride ourselves in supporting over 1.8 million users every day, in 89 countries, and handling more than 4.5 million incidents a year. Our solutions are driven by high First Call Resolution and Customer Satisfaction through our proprietary CSI program.
Value proposition and expertise
- +90% Client renewal rate
- Nearly 75% of our current clients have been with us for more than three years, and 20% more than a decade.
- We support over 1.8 million users every day, in 89 countries and handle more than 4.5 million incidents a year.
- Our Customer Satisfaction scores average over 90%.
- Our proprietary Continual Service Improvement program has saved clients over $1.5 million.
- Strong Partnership with Help Desk Institute (HDI).
- Winner of the 2011 HDI Team Excellence Award and finalist in 2010.
Through Randstad Technologies Desktop and Mobile Support solution we deliver on-site and remote technical support for desktops, laptops and mobile devices. Our services include service delivery, deskside software support, hardware repair, IMAC services and end-of-life.
Value proposition and expertise
- Solutions provided as either standalone offering or integrated with Service Desk and other technology functions
- Support for traditional deskside support technologies and for clients' consumer-oriented devices and Bring Your Own Device (BYOD) strategies
Browse our case studies to learn how our customized technology solutions have maximized our clients' success.
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