The client, a Fortune 500 home loan mortgage company, was undergoing major, multi-year transformational change to implement Scaled Agile Framework® (SAFe®) 4.6, but the company’s project management office (PMO) lacked consistent, standardized governance processes, controls and metrics to ensure the success of the transformation. Unsure how to proceed on their own, the client turned to the technology experts at Randstad Technologies for help.


We took an incisive and iterative approach to solving our client’s onsite challenges, beginning with an end-to-end PMO assessment to identify governance controls and metrics for the new environment. Key aspects of our approach included:

  • conducting discovery interviews to “baseline” the current state and identify gaps needed to achieve the target state
  • identifying agility metrics currently in place with the goal of delivering on immediate needs
  • creating standardized templates for PMO/agile processes during and after the transformation
  • delivering a number of quick-wins early on while rolling out consistent templates for PM/agile practices going forward
  • training and certifying all onsite project managers


Empowered by Randstad’s technology experts, the client: 

  • created agility metrics for the new process, ensuring post-transformation SAFe® process success while eliminating gaps
  • implemented templates for project schedules spanning multiple frameworks
  • built a playbook to assist project managers with onboarding, which also made it easier to access legacy documents
  • certified all onsite Randstad project managers in SAFe® processes to support the success of the transformation, at the same time improving quality and scalability