a partner to find talent in customer service.

Customer service is an integral part of your company’s overall customer experience. For that reason, it is important that it be a high-quality service delivered by a team of professionals. The quality of the work conducted by this team will be a major asset to ensure brand loyalty and recognition among your competitors. 

• customer service representative
• bilingual customer service representative
• customer retention agent
• customer loyalty agent
• e-chat representative
• travel support agent
• insurance advisor
• inbound/outbound call centre agent
• inbound/outbound collection agent
• junior collection agent
• order desk representative
• survey agent
• telemarketing agent
• telephone dispatcher
• help desk representative - level 1
• inside sales representative

• customer service manager
• customer service supervisor
• director of customer service
• customer service team lead
• customer service trainer
• workforce planner
• inside sales manager
• call center director - operations

As the USA's largest staffing agency, we have the capabilities of securing the talent your company needs, whether it’s looking to fill only one role or 600 open positions. In fact, at Randstad, we can recruit for any number of open positions, anywhere in the country and at any time. Thanks to our large talent pool of pre-vetted candidates, we can often provide clients with a list of prospects in just a matter of hours. Additionally, our cutting-edge technology allows us to accurately filter through our talent database to ensure we connect you with talent that matches your set criteria. This combination of services helps your company fill roles faster and smarter.

Every client of Randstad works directly with a dedicated project manager who will take the time to better understand your company culture, hiring needs and overall recruitment objectives. We use this data in combination with our years of experience, state-of-the-art recruitment technology, and market and workers’ insights to develop a customized strategy that adheres to our best practice standards and aligns with your specific hiring objectives. Having the right strategic plan in place ensures your company has the capabilities to acquire the right talent for the right roles at the right time. Additionally, our customized solutions allow your company to determine exactly which aspects of the hiring process you want our Randstad team to handle.

We believe that a true partnership requires consistent communication and full transparency. First, communications are handled directly through your dedicated project manager, so you never have to wait around for a response or contact several people to receive the services you need, when you need them. Instead, your project manager is readily available to answer any questions or address any concerns you may have. Secondly, our cutting-edge project management technology provides complete transparency. Clients can use our portal to instantly check the status of our recruitment and onboarding efforts any time of the day or night. Clients can also check the status of specific candidates as well as review online video interviews of prospective candidates.

At Randstad, we don’t just help employers find talent, we ensure you find the right talent. Our cutting-edge recruitment technology enables our team to filter through our network of pre-vetted talent to identify prospective candidates that are a good job fit. As leaders in the recruitment industry, we also provide employers with invaluable recruitment data and insights, such as our annual salary guide, Employer Brand Research Reports, and in-depth market trend reports. This combination not only allows your company to hire smarter and better, but it also can help your company build a strong employer brand and competitive compensation package to entice top talent to accept the job offer.