While traditional tier 1.5 deskside support will remain vital to resolving hardware and software issues, IT support must evolve to meet the changing needs of the end user. Innovation within deskside support may involve Genius Bar, remote support and other services that meet the user where they are.
When the office can be anywhere and customers are active at any time, flexibility is key. Our deskside support team can at your location or from one of our delivery centers – or perhaps a hybrid setup is the ideal solution for your organization. The level is scalable to meet your needs, from partial to 24/7 coverage and from Tiers 1 to 4.
No matter the who or where of IT support, our end-user services focus on quality assurance, continuous training and problem management.