Spanish Speaking Senior Banking Operations & Service Specialist
Location: North Charlotte, NC- onsite
Position Type: Contract- 6-12 months- Full-Time, Hourly (Non-Exempt)
Department: Deposit Operations
Experience Level: 2-4 years in Financial Services
Schedule Options: 3 options with rotational Saturdays
- 8:00 am - 4:30pm
- 10:00am - 6:30pm
- 1:30pm - 10:00pm
We are seeking a Deposit Operations and Service Specialist for a dual-impact role that bridges frontline client care with critical back-office processing. You will act as the primary escalation point for complex customer inquiries while executing detailed account maintenance, funds transfers, and deposit operations.
This role is ideal for a detail-oriented problem solver who thrives in a fast-paced environment, champions regulatory compliance, and enjoys guiding team members to success.
location: Charlotte, North Carolina
job type: Contract
salary: $30 - 40 per hour
work hours: 8 to 5
education: High School
experience: 2 Years
responsibilities:
Primary Responsibilities
Client Experience
- Step in as the point of contact for escalated customer interactions across all channels (phone, chat, email, and in-person).
- Troubleshoot complex account challenges, oversee Know Your Customer (KYC) reviews, and resolve issues that go beyond the scope of entry-level representatives.
- Act as a trusted peer mentor, offering process guidance and coaching to junior service staff.
- Drive client retention by explaining account features, digital tools, and additional banking services.
- Maintain records of all customer communications within the company's CRM system.
- Manage the full lifecycle of ACH processing, navigating originations, returns, and exception items.
- Execute incoming and outgoing wire transfers with pinpoint accuracy, ensuring all beneficiary data is correct and OFAC/sanctions screenings are complete.
- Evaluate and release internal and external funds transfers, performing necessary fraud checks and authorization verifications.
- Investigate payment failures, reconcile discrepancies, and clear aging items in your queue within strict service level agreements (SLAs).
- Uphold strict dual-control protocols for all money movement activities.
- Process standard and complex deposit actions, including stop payments, check adjustments, funds holds, and returned items.
- Handle specialized requests for new account funding and complex account closures.
- Investigate general ledger disparities and balance suspense accounts.
- Partner with internal teams to assist in resolving deposit-related fraud investigations and client disputes.
- Ensure transactions align with critical banking regulations, including BSA/AML, OFAC, Regulation E, and Regulation CC.
- Proactively monitor for, identify, and escalate suspicious activities or potential fraud according to internal risk policies.
- Maintain pristine, audit-ready documentation for all compliance and regulatory reviews.
qualifications:
Required Qualifications
- High School Diploma
- 2+ years of client-facing experience within the financial services sector.
- At least 1 year of hands-on experience in deposit operations, ACH/wire processing, or a related back-office function including:
- Deep understanding of banking compliance, specifically Reg E, Reg CC, BSA/AML, and OFAC standards.
- Proven ability to accurately process wire and/or ACH transfers under strict deadlines.
- Proficiency with Microsoft Office, core banking software, and money movement platforms.
- Bilingual (Spanish/English)
- Associate or Bachelor's degree
- Previous experience serving as a team lead, peer mentor, or dedicated escalation specialist.
- Comprehensive knowledge of back-office deposit operations.
- Precision: Flawless attention to detail when handling high-value transactions.
- Judgment: Strong risk awareness and the ability to make sound decisions under pressure.
- Poise: Excellent de-escalation tactics and problem-solving abilities.
- Agility: The capacity to seamlessly shift between customer-facing conversations and deep-focus operational tasks.
- Integrity: Absolute discretion when handling highly confidential financial data.
skills: Customer Service, Bank Deposits
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
