Are you a resilient, detail-oriented professional who thrives in a fast-paced environment? We are seeking a temporary Medical Billing Customer Service Specialist for an immediate 6-month contract (with strong extension/conversion potential). This hybrid role offers a flexible schedule-requiring 1-2 days per week on-site in Menlo Park, CA (transitioning to Sunnyvale in the fall)-and pays up to $30.00-$32.00/hr, depending on experience.
location: Menlo Park, California
job type: Contract
salary: $29 - 31 per hour
work hours: 8 to 4
education: Bachelors
responsibilities:
- Full Call Ownership: Manage 25-35 high-volume inbound and outbound calls daily with patients, providers, and insurance companies to resolve complex billing inquiries.
- On-site Document Management: Scan physical payment checks and Explanation of Benefits (EOBs) received via mail.
- Account Analysis & Data Entry: Review account setups, navigate large Excel spreadsheets to cross-reference custom billing structures, and meticulously document all cases in Salesforce/CRM.
- Conflict Resolution: De-escalate high-stress, emotional situations with frustrated customers, maintaining extreme professionalism and composure.
qualifications:
- Experience: Minimum 3+ years of medical billing experience and/or call center customer service within the healthcare field.
- Technical Skills: High proficiency navigating large Excel spreadsheets and Google Suite; prior experience with CRM software (Salesforce preferred).
- Core Competencies: Strong understanding of medical insurance/billing, exceptional attention to detail, and a flexible, solution-oriented mindset.
- Communication: Proven track record of ownership and conflict de-escalation; this is not a triage role.
- Compliance: Ability to adhere strictly to SOPs, PCI, CLIA, CAP, and HIPAA regulations.
skills: MS-EXCEL, HIPAA Compliance
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
