The Customer Support Specialist builds relationships with customers and serves as a liaison between customers and cross-functional groups across the company. This position will have good communication skills and be able to remove roadblocks and provide quick resolution for customers and internal teams. They should have experience interfacing with and supporting internal and external customers and/or distributors managing order fulfillment and service operations. The Customer Support Specialist contributes to the company's ability to meet sales goals while providing an exceptional customer experience.
Monday-Friday 8am-5pm HYBRID (Tuesday Office Day)
location: SAN DIEGO, California
job type: Contract
salary: $27.00 - 33.75 per hour
work hours: 7am to 3pm
education: Bachelors
responsibilities:
-Process orders for instruments, parts, and consumables
-Coordinate delivery of parts ordered by the Field Service and Support teams
-Investigate and resolve issues related to parts/tools orders and shipments
-Address and resolve part order and Work Order issues raised by the field team
-Create and manage cases for billable services, including time & materials and relocations, and oversee invoice processing
-Reconcile discrepancies between purchase orders and quotes for billable services
-Track and communicate order status updates to customers and internal stakeholders
-Conduct proactive follow-ups with customers post-service to ensure satisfaction
-Process credits, rebills, and adjustments as needed
-Manage returns, including loaner equipment, and update return statuses in the ERP system while coordinating with the warehouse and field service teams
-Assign and manage service cases efficiently
-Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions
-Provide responsive email and phone support for order and delivery-related inquiries
qualifications:
- Experience level: Experienced
- Minimum 2 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
