Our client is seeking a Technical Spare Parts Associate to serve as a critical link between their manufacturing facility and customer base. You will act as the frontline expert helping customers identify, verify, and order the precise components needed to keep heating systems running. This role requires one year of technical customer service experience and a strong blend of mechanical intuition and professional communication.
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location: Rochester, New Hampshire
job type: Permanent
salary: $45,000 - 50,000 per year
work hours: 8am to 4pm
education: High School
responsibilities:
- Provide primary first line support of all parts related inquiries
- Utilize mechanical aptitude to guide customers through basic system configurations
- Translate technical field issues into actionable feedback for the Quality and Engineering teams to drive future product improvements.
- Proactively identify and resolve part number discrepancies within Installation, Operation, and Maintenance (IOM) manuals and spare parts lists
- Maintain and update the spare parts database with new component entries and superseded part numbers.
- Facilitate the RMA (Return Merchandise Authorization) process for warranty claims or part errors with high attention to detail.
- 1+ years industry experience (HVAC, Plumbing, or Manufacturing)
- 1+ years' experience in a Technical Customer Service role
- strong verbal and written skills with the ability to explain technical concepts to both contractors and internal staff
- Foundational understanding of how mechanical systems work
- Must have the ability to work under pressure and multi-task
- Proficient with Windows-based operating systems and ERP/database management.
qualifications:
- Experience level: Experienced
- Minimum 1 year of experience
- Education: High School
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
