Join Our Client as a Service Engineer in Skaneateles, NY in redefining healthcare to save and sustain lives! We seek an engineer with an Associate degree and 2-5 years of R&D technical experience to design, transfer, and support critical product service workflows.
location: Skaneateles, New York
job type: Contract
salary: $38.53 - 61.64 per hour
work hours: 8am to 5pm
education: Associates
responsibilities:
- Design and document processes, workflows, and technical requirements for product installation, delivery, and support, ensuring a seamless design transfer from R&D to operations.
- Author comprehensive service documentation and administer training programs (such as the 5-Customer Interactions process) for deployment and Tier 1 & 2 support teams.
- Provide expert Tier 3 troubleshooting and hands-on technical support, handling customer escalations and participating in system upgrades or deployments.
- Ensure all servicing processes and R&D engineering efforts strictly adhere to FDA, ISO, and IEC design control procedures and regulations.
- Lead technical project teams, participate in strategic customer calls to identify needs, and collaborate across international business segments to deliver solutions.
qualifications:
- Experience level: Experienced
- Education: Associates
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
