A Technical Support Specialist - HVAC is needed for a leading OEM in Greenville, SC. The Technical Support Specialist will lead complex technical support cases, warranty adjudications, and field commissioning oversight for forced air products. This role serves as an advanced diagnostic consultant, using independent judgment to analyze service data, optimize workflows, and drive product reliability. Additionally, the Specialist acts as a key liaison between customers, field technicians, and internal engineering and quality teams.
Candidates must hold a High School Diploma or GED, paired with a minimum of 3 years of progressive technical support or field service experience in HVAC controls. Proficiency in ERP/CRM platforms (Salesforce preferred) along with analytical and customer relations skills are essential. This role involves non-manual office work, occasional domestic travel, and participation in a rotating after-hours standby schedule. Our client is only seeking local talent currently.
location: Woodruff, South Carolina
job type: Permanent
salary: $75,000 - 85,000 per year
work hours: 8am to 4pm
education: High School
responsibilities:
- Authorize warranty claims, spare parts approvals, and expedited product replacements within established monetary limits
- Provide expert-level remote diagnostic consultation and advisory guidance to field service technicians
- Author technical bulletins and deliver training programs to certify contractors and distributors in OEM procedures
- Analyze service data to recommend corrective actions and product enhancements to Engineering and R&D
- Evaluate and improve internal service workflows, ERP data integrity, and customer experience metrics
qualifications:
- Experience level: Experienced
- Minimum 3 years of experience
- Education: High School (required)
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
