You will work closely with senior specialists and support staff, demonstrating teamwork and following through on assigned tasks with accuracy and timeliness. Maintaining strong relationships with users and vendors is key, and a positive, service-oriented attitude is expected at all times. Staying current with the latest hardware and software developments and building a thorough understanding of our systems and procedures will be part of your ongoing growth in this role.
This is a great opportunity for someone who enjoys solving problems, thrives in a fast-paced environment, and is passionate about delivering excellent IT support.
salary: $16 - $17 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Answers Service Desk phones in a timely and efficient manner. Answers phones quickly and responds to the caller in a professional manner.
-Enters, updates, and closes Incidents in IT Service Desk. Opens a new Incident describing the issue for each new call received. Updates and closes open Incidents when the issue is resolved.
-Places hardware service tickets when appropriate. Accurately determines when hardware service is required and places calls to service vendors describing the failure and the steps taken to determine the failure. Follows up with our restaurants and service vendors to ensure prompt service delivery.
-Practices clear, correct verbal and written communication skills with our users and service organizations.
-Resolves most non-maintenance problems with an accurate knowledge of system procedures and tools.
-Maintains a good working relationship with our users and service organizations. Demonstrate a positive attitude and willingness to Service our callers. Practice excellent customer service skills.
-Keeps abreast of the latest hardware and software developments offered by Restaurant Systems.
-Establish a thorough knowledge of the systems and procedures used by all concepts
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
