If you are a fluent French speaker who thrives in a fast-paced environment and enjoys moving beyond basic troubleshooting into service leadership, we want to hear from you. Shift Options:
- 8am-5pm
- 7am-4pm
- High School Diploma or Vocational Education (Bachelor's degree preferred)
- Fluent in French & English
- Minimum 3 years of Call Center/Customer Service experience
- Data-Driven: Ability to interpret service metrics and translate them into actionable reports.
- Escalation Management: Staying calm under pressure while resolving high-impact service requests.
- Tech-Savvy: Proficiency in Customer Service Software and advanced troubleshooting protocols.
- Communication: proven documentation skills and the ability to provide clear, empathetic support in both French and English.
salary: $28.99 - $29 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Act as the primary point of contact for high-priority French customer inquiries, coordinating with internal departments for comprehensive solutions.
- Use advanced tools to monitor agent performance and prepare detailed data-informed reports for management.
- Assist the Customer Service Manager with agent coaching, feedback, and removing "entitlement roadblocks" during quote processing.
- Work with workforce management to track attendance and ensure care providers are connected with solutions quickly.
- Analyze customer feedback to identify systemic issues and recommend improvements to service quality.
- Develop and implement procedures for challenging technical problems and sophisticated product inquiries.
- Execute training programs for internal teams and guide junior staff to develop their skill sets.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
