order coordinator - consumer services.

Schedule is 7:30-3:30 Monday-Friday. This equates to ~35 hrs/week. Target hourly rate/range is $24-$27/hr Are you a detail-oriented problem solver with a passion for world-class craftsmanship and the digital marketplace? We are looking for a Consumer Services & E-commerce Specialist to join a globally recognized leader in the Consumer Packaged Goods (CPG) industry.

This isn't just a support role—it’s a mission-critical position where you sit at the intersection of logistics, technology, and premium customer experience. You’ll be the "engine room" of our online presence, managing high-volume order flows through platforms like NetSuite, ensuring that every transaction from a single enthusiast to a major promotional partner is executed with precision.

If you thrive on troubleshooting complex inventory puzzles, collaborating with IT and Marketing to optimize website performance, and translating consumer feedback into actionable brand strategy, we want to hear from you. Join a team that values legacy, quality, and the seamless integration of traditional excellence with modern e-commerce.

Key Requirements Checklist:

• Industry Expertise: Proven order management experience within the Consumer Packaged Goods (CPG) sector or a similar high-volume industry.
  
  
• Customer-Centric Mindset: Extensive experience in customer-facing roles, with the ability to handle complex complaints and provide professional, high-touch solutions.
  
  
• Creative Technicality: Knowledge of graphic arts, specifically regarding the personalization and customization of physical products.
  
  
• E-commerce & CRM Mastery: Proficiency in NetSuite (or similar ERP/CRM) and payment gateways.
  
  
• Grace Under Pressure: A demonstrated ability to navigate unexpected issues, manage tight shipping timelines, and maintain accuracy in a fast-paced environment.
  
  
• Technical Communication: Ability to bridge the gap between technical IT requirements and consumer needs, including managing safety data (SDS) and technical product specs.
  
  

**The Inside Scoop: This is a rare opening at a top-tier, famous consumer brand that values long-term commitment. They are specifically looking for "marathon runners"—candidates whose resumes show they stay with an employer for years rather than jumping every few months. If you’re looking for a place to build a long-term career, this is it.

salary: $43,680 - $49,140 per year
shift: First
work hours: 7:30 AM - 3:30 PM
education: Associate

Responsibilities

• Order & Transaction Management: Monitor daily open orders to guarantee on-time fulfillment. Proactively resolve bottlenecks in inventory, payment processing, and personalization. Manage the full financial lifecycle of e-commerce transactions including dispute resolution, unpaid orders, and refunds.
• Technical Support & Logistics: Serve as a subject matter expert on product usage and warranties. Research and resolve technical inquiries, damage claims, and returns. Coordinate the distribution of critical documentation, including data sheets, and process sample orders for promotional and internal partners.
• Cross-Functional Collaboration: Act as the primary liaison between IT, Product Management, and Marketing. Identify and resolve inaccuracies or data errors by managing tickets and partnering with internal teams to ensure a seamless digital user experience.
• Data Analysis & CRM Oversight: Maintain high data integrity within NetSuite CRM, recording consumer profiles and incident cases. Analyze consumer trends and feedback to produce comprehensive monthly reports on claims and brand sentiment, providing actionable insights to internal stakeholders.
• Operational Excellence: route specialized product inquiries and warranty requests. Continually develop and refine Consumer Services SOPs to ensure department policies remain accurate, compliant, and optimized for efficiency.
• Customer Experience: Deliver high-touch support for website navigation, account setup, and order placement.

Skills

Order Processing

Consumer Product Goods (1 year of experience is required)

Business Coursework

E-Commerce (2 years of experience is required)

Responsiveness

Written Communication

Time Management

Brand Management

Communication

Customer Service (3 years of experience is required)

Problem Solving

Excel (3 years of experience is required)

Order Management (2 years of experience is required)

Qualifications

Years of experience: 3 years

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.