We are seeking a proactive problem-solver who can analyze reports to identify execution errors, troubleshoot exceptions, and advise staff on necessary corrections. Your expertise will directly influence efficiency as you help define and refine business procedures based on industry best practices. Beyond technical tasks, you will play a key role in professional development by creating training materials and conducting discovery sessions to ensure our service teams are equipped for success.
To thrive, you must have at least one year of experience in healthcare administration, insurance, claims, or a similar customer service environment. A high school diploma is required, along with proficient computer skills and a technical aptitude for understanding data flow through complex systems. While not required, a strong knowledge of Medicare, Medicaid, and Commercial health plan methodologies is preferred. If you are an empathetic communicator who excels in fast-paced environments and can handle stressful situations with compassion, we want to hear from you.
salary: $18 - $18.5 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School
Responsibilities
- Supports operations team with discovery and training as necessary with client processes.
- Responsible for providing support during process improvement initiatives to assist with driving all areas of workflow, including verification, and data analysis.
- Develop and maintain working knowledge of current products and services offered by the company
- Must be familiar with payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services.
- Working knowledge in all areas of customer service, intake, daily operations and revenue cycle processes and workflows from beginning to end.
- Pays attention to detail and has great organizational skills
- Actively listens to teams, region leaders and handle stressful situations with compassion and empathy.
- Ability to analyze data and reports to identify execution errors in workflow, troubleshoot and fix the exceptions, advise staff on corrections.
- Collaborate with the Operations Team on exceptions and solutions within workflow processes
- Communicate with operations teams and leadership on an on-going basis regarding any noticed trends in process errors with insurance companies
- Assist with various projects and tasks as needed for various unique processes
- Participate in the effort to define, document, and refine processes, procedures and workflows for business operations based on industry and company best-practices.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
